1、 2008 Prentice Hall,Inc.6 1Operations Management 2008 Prentice Hall,Inc.6 2 2008 Prentice Hall,Inc.6 3 2008 Prentice Hall,Inc.6 4 2008 Prentice Hall,Inc.6 5 2008 Prentice Hall,Inc.6 6 2008 Prentice Hall,Inc.6 7 2008 Prentice Hall,Inc.6 8 2008 Prentice Hall,Inc.6 9 2008 Prentice Hall,Inc.6 10 Improve
2、d response Flexible pricing Improved reputationSales Gains via 2008 Prentice Hall,Inc.6 11Organizational PracticesLeadership,Mission statement,Effective operating procedures,Staff support,TrainingYields:What is important and what is to beaccomplishedQuality PrinciplesCustomer focus,Continuous improv
3、ement,Benchmarking,Just-in-time,Tools of TQMYields:How to do what is important and to beaccomplishedEmployee FulfillmentEmpowerment,Organizational commitmentYields:Employee attitudes that can accomplishwhat is importantCustomer SatisfactionWinning orders,Repeat customersYields:An effective organizat
4、ion witha competitive advantage 2008 Prentice Hall,Inc.6 12 2008 Prentice Hall,Inc.6 13 2008 Prentice Hall,Inc.6 14 2008 Prentice Hall,Inc.6 15 2008 Prentice Hall,Inc.6 16 2008 Prentice Hall,Inc.6 17CategoriesPointsLeadership120Strategic Planning 85Customer&Market Focus85Measurement,Analysis,and Kno
5、wledge Management 90Workforce Focus85Process Management 85Results450 2008 Prentice Hall,Inc.6 18 2008 Prentice Hall,Inc.6 19 2008 Prentice Hall,Inc.6 20External FailureInternal FailurePreventionAppraisalTotal CostQuality Improvement 2008 Prentice Hall,Inc.6 21 2008 Prentice Hall,Inc.6 22 2008 Prenti
6、ce Hall,Inc.6 23 2008 Prentice Hall,Inc.6 24 2008 Prentice Hall,Inc.6 25 2008 Prentice Hall,Inc.6 26 2008 Prentice Hall,Inc.6 27 2008 Prentice Hall,Inc.6 28 2008 Prentice Hall,Inc.6 29 2008 Prentice Hall,Inc.6 302.DoTest the plan3.CheckIs the plan working?4.ActImplement the planPlanIdentify the impr
7、ovement and make a plan 2008 Prentice Hall,Inc.6 31 2008 Prentice Hall,Inc.6 32MeanLower limitsUpper limits3.4 defects/million6 2,700 defects/million3 Figure 6.4 2008 Prentice Hall,Inc.6 33 2008 Prentice Hall,Inc.6 34 2008 Prentice Hall,Inc.6 35This cannot be accomplished without a major commitment
8、from top level management 2008 Prentice Hall,Inc.6 36 2008 Prentice Hall,Inc.6 37 2008 Prentice Hall,Inc.6 38Use internal benchmarking if youre big enough 2008 Prentice Hall,Inc.6 39 2008 Prentice Hall,Inc.6 40 2008 Prentice Hall,Inc.6 41 2008 Prentice Hall,Inc.6 42 2008 Prentice Hall,Inc.6 43ScrapU
9、nreliable VendorsCapacity ImbalancesWork in process inventory level(hides problems)2008 Prentice Hall,Inc.6 44ScrapUnreliable VendorsCapacity Imbalances 2008 Prentice Hall,Inc.6 45 2008 Prentice Hall,Inc.6 46 2008 Prentice Hall,Inc.6 47 2008 Prentice Hall,Inc.6 48UnacceptablePoorGoodBestFair 2008 Pr
10、entice Hall,Inc.6 49 2008 Prentice Hall,Inc.6 50/HourDefect12345678ABC/2008 Prentice Hall,Inc.6 51 2008 Prentice Hall,Inc.6 52 2008 Prentice Hall,Inc.6 53 2008 Prentice Hall,Inc.6 54 2008 Prentice Hall,Inc.6 55 2008 Prentice Hall,Inc.6 56 2008 Prentice Hall,Inc.6 57 2008 Prentice Hall,Inc.6 58 2008
11、Prentice Hall,Inc.6 59 2008 Prentice Hall,Inc.6 60 2008 Prentice Hall,Inc.6 61|2008 Prentice Hall,Inc.6 62 2008 Prentice Hall,Inc.6 63 2008 Prentice Hall,Inc.6 64 2008 Prentice Hall,Inc.6 65Poka-yoke is the concept of foolproof devices or techniques designed to pass only acceptable product 2008 Pren
12、tice Hall,Inc.6 66 2008 Prentice Hall,Inc.6 67 2008 Prentice Hall,Inc.6 68 2008 Prentice Hall,Inc.6 69 2008 Prentice Hall,Inc.6 70 2008 Prentice Hall,Inc.6 71 2008 Prentice Hall,Inc.6 72 2008 Prentice Hall,Inc.6 73 2008 Prentice Hall,Inc.6 74 2008 Prentice Hall,Inc.6 75 2008 Prentice Hall,Inc.6 7677谢谢！谢谢！
