1、国家开放大学商务英语1边学边练参考答案UnitlJob InterviewListening and Speaking 1再听一听他们的谈话，看看下面的表述是否正确。l.Daniel invited John to the job interview. (X)2 .Daniel worked in Corporate Pan-Asia for 6 years. ( )3 .Daniel was in charge of the southwest region of Canada. ( )4 .A 50% increase in sales over a three-month period
2、proved Daniel a good manager. (J)5 .Teamwork helped Daniel achieve an outstanding increase. ( )Listening and Speaking 2再听一听他们的谈话，选择正确的词填空。JohniThank you for agreeing to meet with me today.SaIIyJhank you for inviting me.JohniYour rGsum6 looks (impressive) . It looks like you achieved a lot during you
3、r time at university. Could you give ne an example of good teamwork during your time there?SaIIyrHmm, so you want an example? I was the treasurer of the Students1Union. I mean m particularly (proud of) how I organized the finances. We had a very small budget and I had to make decisions on what to bu
4、y.JohniVery impressiveso youre a good planner, Sally! We like (organized) people here.SaIIyrAIso (timekeeping) is important to me. I always try to complete my work (on time) . At university I never handed in my assignments late.JohniThafs good to hear. Finally I want to know what exactly made you (a
5、pply for) this job at this company.SaIIyiEr. well. The reason I applied is .Reading 1再听一听他们的谈话，看看下面的表述是否正确。l.Daniel has come to see the packing for his companys woolen gloves. ( )2 .Hanxues company has only one way to pack the woolen gloves. ( )3 .A nice ribbon that catches the eye will probably hel
6、p push sales. ( )4 .Daniel wants wooden cases because they are stronger for sea shipment. ( )5 .The charge for wooden cases will be higher and it also slows down delivery. (J)6 .Daniel can decide how to pack the woolen gloves by himself. ( )Listening and Speaking 2再听一听他们的谈话，看看你对他们的谈话了解了多少。l.Could yo
7、u tell me how you ship the goods?A. Around in June.B. We usually ship the goods by regular liner.C.We usually make a direct shipment unless the customers require transshipment.2.But We hope you can make a direct shipment.A.We usually make a direct shipment unless the customers require transshipment.
8、B. We usually ship the goods by regular liner.C. Around in June.3 .When can you effect shipment? Im worried sbout late shipment.A. Around in June.B. We usually ship the goods by regular liner.C.We usually make a direct shipment unless the customers require transshipment.4 .That,ll bp ton late,can yo
9、u do something abut it to advance the shipment to April?A. We usually ship the goods by regular liner.B. Itll be hard to handle. The eariest possible date of delivery would be the end of May.C. Under FOB terms,the buyer is responsible for chartering a ship or booking theshipping space.5.Will you tak
10、e the responsibility of chartering a ship?A. Under FOB terms,the buyer is responsible for charteringthe shipping space.蟹彻力文档maB. Itll be hard to handle. The eariest possible date of delivery would be the endof May.C. We usually ship the goods by regular liner.Reading 1再次阅读短文并选词填空，理解船运的要求细节。1. The wo
11、olen gloves should be。.A. packed in twenty boxes.B. strong enough.C. packed in a carton.2. All the boxes were put close together ().A. for sea transportation.B. to avoid being crushed.C. to be in good order.3. The carton was strapped with metal bands outside ().A. to be strong enough.B. to let the m
12、oisture out.C. to be waterproof.r. /L Xh lfift3hfbiFti5rVs/1.】A. in the waterproof cloth.B. in twenty boxes.C. in the carton.s. The main purpose of the letter is to ().A. make packing instructions.B. follow packing instructions.C. order woolen gloves.Reading 2再次阅读短文，判断正误。!.Transportation plays an im
13、portant part in international business because goods produced have to be sent to everywhere in the world. ( )2 .Usually goods are carried by many ways of transportation. ( )3 .In recent years, combined transportation which is a roadsea-rail carriage appeared. ( )4 .With the expansion of internationa
14、l trade, the container service has become popular. ( )5 .The use of containers gives a very helpful method of transportation by air. ()6 .Today carriage by air has become popular because it can speed up delivery.(J)Writing请根据上表飞机、海洋、铁路和公路运输的特征，比较航空运输和海洋运 输，拟写一封建议信。下面的词汇可能对你有帮助。A Letter of AdviceDear
15、 Mr. Anderson,避朗另文档At your request, I hereby list the advantages transportation by sea and a汗 forour reference.The Advantages OfTransportation by Sea and Air.1. (A great ship can load a large quantity of goods at a time in long distance.)2. (It is cheaper to have the goods sent by sea.)3. (Moving th
16、e goods by air is much quicker and more efficient.)4. ( Air transportation is suitable for sending highly valued, light andseasonal cargo.)The Disadvantages of Transportation by Sea and Air.1. (Transportation by sea Usuallytakes a Iongertimethan other means.)2. ( Air transportation is pricy and limi
17、ted in the volume and weight of thegoods.)3. ( Both transportation by air and by sea may sometimes be affected by the weather.m sure you can now make a wise decision accordingly.)m sure you can now make a wise decision accordingly.Faithfully yours,Lin HanxueUnit 5 Facing ComplaintsListening and Spea
18、king 1再听一听他们的谈话，看看你对他们的谈话了解了多少。1. Why did David call John?A. He wanted to talk about a new contract.B. He wanted to meet an old friend.C. He wanted to ask for compensation.2. Whats wrong with the goods which David has bought?A. They are not properly loaded.B. They are not loaded on time.C. They are
19、not up to the standard.3. How did David prove that the goods have quality problems?A. He used them according to specifications.B. He had them re-examined.C. He looked into the contract.4. What can David do if the goods do not meet the requirements?A. Honor the contract.B. Load the goods.C. Cancel th
20、e contract.5. How did John face this complaint?A. He didnt want to give a reply.B. He agreed to look into this problem seriously.C. He denied (否认)this problem.Listening and Speaking 2原创力文档匹配题再听一听他们的谈话，理解对话的内容，匹配问题与答语。/ How did the boss find out the mistake Mike made? ( When youve made amistake, it i
21、s better to tell someone to get it fixed)How can We avoid mistakes at work according to Daniel? ( He was too scared that he would be fired)How should We face mistakes according to Daniel? (We should also find what the customers think and need to improve our services)Why didnt Mike tell someone about
22、 his mistake? ( A customer called to camplain about it.)Reading 1看短文，看看下面的表述是否正确。1 .Every person has his or her ups and downs. ( )2 .A common saying You win some and you lose some means that sometimes we succeed and sometimes we fail. ( )3 .Ninety nine percent of successful businessmen achieved grea
23、t success on their first try. (X)4 .Successful businessmen learn through failure. ( )S-Businesses either shrink or remain the same. ( )Reading 2认真思考回答问题，看看你了解了多少。1. What is the key to business success?A. Investment.B. Customer satisfaction.C. Good advertising.2. What type of information needs to be
24、provided?A. Accurate information.B. Simple information.C. Interesting information.3. How to make customers return to you?A. Making market surveys.B. Providing quality products and service.C. Making market surveys.4. Why do We make market surveys?A. To keep customers happy and satisfied.B. To know wh
25、at customers demands are and try to meet them.C. To lead customers to return to us.5. What happens when you keep your clients happy?A. Your clients go to competitors.B. Your business grows and improves.C. Your business stays at the same level.WritingSkills：如何设计满意度调查问卷？满意度调查问卷的语言如何表达？ 请根据下面的要求和示范，设计一
26、份满意度调查表。You want to find out about the following items:1. how long the customers have been using the product.2. if the customers are satisfied with the product.3. what the customers like best about the product (quality, price or service).4. what the customers dislike about the product (quality, pric
27、e or service).5. how the customers think of the price of the product.6. how the customers think of the after-sale service.The first two have been done for you.Customer Satisfaction SurveyIn order to improve the quality of our products and services, We need to know what you think. Please take a few m
28、inutes to answer the questions below. Your feedback will help us serve you better. Thank you for your time!1. How long have you been using our product? less than 1 year 1-2 years over 3 years2. How satisfied are you With the product / service? very satisfied satisfied unsatisfied very unsatisfied3.
29、(What do you like best about our product? quality price service)4. (What do you dislike about the product? quality price service)5. ( How do you think of the price of the product? very satisfied satisfied unsatisfied)6. ( HoW do you think of our after-sa Ie service? very satisfied satisfied unsatisf
30、ied)7. (What do you think of our quality? excellent very good fair poor very poor)Your other comments and suggestions:Unit 6 AccountingListening and Speaking 1再听一听他们的谈话，看看下面的表述是否正确。l.Lily,s calculator is not working. (X)2 .Lilys calculator has more functions and is faster. (J)3 .Sally has to work ou
31、t the profit from last year. ( )4 .Calculating figures requires great attention. ( )5 .Sally will return the calculator as soon as she finishes the job. ( )Listening and Speaking 2排序题再听一听他们的谈话，看看你对对话的细节了解了多少，将下列内容根据 淡话排序。A. send him a reminder with a red sticker on itB. give the client a callC. send
32、 him a statement showing the amount overdueD. write it off as bad debt or take legal steps to recover the moneyE. post a series of lettersStep 1： (B)Step 2： (C)Step 3： (A)Step 4： (E)Step 5： (D)Reading 1再次阅读短文，选择填空，理解短文细节。 !.Accounting could date back to about ( ) years ago.A. 6,000B. 7,000C. 5,0002.
33、 People in the old days relied on old accounting methods to recordA. management of their businessB. the growth of crops and herdsC. how much money they had3. Accounting has greatly changed with the development of O .A. joint-stock companiesB. Internet companiesC. crops and herds4. Accounting is very
34、 important in your business because it shows ()A. how much money youve earned r lostB. strange dollar amounts or boring numbersC. pages full of tables and numbers5. According to the writer, accounting is ().A. a language difficult to learnB. boring numbers and tablesO 原创力文档预览与源文档一致下载高清无水印C. your sal
35、es figures, your costs, and your profits再阅读一遍逾期催款信，并将下列的问题答语补充完整。1 .What is the overdue account No.?AnsweriAccount No. (8756).2 .How long does the account overdue? (A0ne)Answer:2. How long does the account overdue? month.3 .When did Sara send the last statement of account?AnsweriOn August (30).4 .Ho
36、w much does the client owe the company?AnswerUS $ (80,000).5 .Why does Sara write this reminder letter?Answer:Draw the clients (prompt) attention to this matter.Writing把下面的逾期催款信补充完整。A. Since you are our regular clientB. Please ignore this letter, if you have already made the paymentC. This letter is
37、 to remind you thatD. I request you to make full payment ofE. I have attached another copy of the invoice for your convenienceF. As per our termsG. to take legal action to recover the debtH. you are free to call on my office numberSecond Overdue Payment LetterJeremy ThompsonAccounts ManagerDecember
38、10, 2015Dear Mr. Thompson,(C) account No. ABC1234 sent to you on September lz 2015 is still overdue for payment. (F) , the payment of $ 100,000 should have been made by November 1,2015.(A) , we are offering you additional days to make the payment.(D) $100,000 by January 5z 2016. If notzthe company w
39、ill be forced (G) along with the interest and other associated costs.I sincerely believe that such an action will not be required in your case. (E) . If you have any queries, (H) (010) 2875-48 during working hours.(B) .Sincerely,Shelly AdamsAccount ManagerAce PrintersUnit 7 Banking OperationsListeni
40、ng and Speaking 1John向他的朋友描述如何在银行兑换外汇，请你帮助他将空白处补充完整。Bank of China is an (authorized) bank to convert foreign currency. But you can also get your money exchanged in other banks, for example. Industrial and Commercial Bank of China, China Construction Bank, and Agricultural Bank of China. Travelers (
41、checks ) are accepted in these banks. Foreigners should bring their C passport) and fill in the (application) form and the exchange (memo) ,then they can get the money according to the exchange (rate).Listening and Speaking 2再听一听他们的谈话，看看你对他们的谈话了解了多少，根据对话内容将 句子补充完整。一 A. remittance by cable and remitt
42、ance by mailB. to transfer funds by mail than by cableC. a customers name and account numberD. transferring funds among different placesE. take different working days!.Remittance is the common way of CD).阅读短文了解求职招聘的过程，选出你认为最合适的答案。1. According to the passage, where can We find job advertisements more
43、 often nowadays?A.0n a website.B.In a newspaper.C.ln a magazine.2. How do people apply for a job?A.By phone.B.By going to visit the company.C.By e-mail.3. Besides the application letter, what else is also important?A.A certificate.B.A MSUm0.C.A picture.4. What do companies provide to job applicants
44、nowadays before they apply forjobs?A.A standard form.C.A certificate.B.A An invitation letter.预览与源文档一致下裁高清无水印5. Who is in charge of selecting the applicants for the coming interview? 3 仓(J ) JA.The manager of the company.B.The secretary of the manager.C.The Human Resources Department.Reading!匹配题将表义相
45、同的词语进行匹配。self-motivated (able to start work immediately)self-motivated ( active and positive)deliver (provide)2 .Checkig a remittance needs (C).3 .Two modes of remittance are mentioned in the dialog (A).4 .Different modes of remittance (E).5 .Usually it costs more time (B).Reading 1再次阅读短文，看看下面的表述是否正
46、确。6 .Stones were used as money in the old days. ( )2 .Today gold is still used for buying goods. ( )3 .Euro is available in all EU member countries. ( )4 .People can exchange foreign currencies in local shops. ( )5 .Exchanging money should follow certain rates. ( )6 .Currency means money in the form of paper. ( )7 .lt,s not convenient to exchange currencies in banks. ( )8.The exchange rate is a basic factor in international finance. ( )Reading 2看短文，看看下面的表述是否正确。1. Who helped these chil
