1、UNIT5 How To Write An Email 5-1 Sample Emails5-2 Words&Expressions5-3 Reading Material5-4 Exercises 5-1 Sample Emails Dear Mr.Roland,I am terribly sorry that I was unvailable when you called me this morning.I have received your message,and I apologize for the delay.We are doing everything we can to
2、pick up the pace.At present,we are involved in the requirements analysis phase,which is a very important step in software engineering to make sure the later processes will be smooth and successful.Weve done a lot of work on it,and tried our best to speed up the work.We have already finished the feas
3、ibility report,and Im attaching that report to this email.In the report,we analyzed three possible solutions,and gave relevant data and a recommendation for solution two as the optimum choice.This work took more day than expected,but well have to build our project plan and SRS based on it.I believe
4、you can understand the effort we have made in order to bring about a win-win situation.Have a nice day!Sincerely yours,Jacky ChenSoftware EngineerGeneral Computers Corporation5-2 Words&Expressions email n.电子邮件 digital adj.数字的；数据的；手指的；指状的store-and-forward 存储转发subject n.主题，话题；学科，科目；哲主观RFC abbr.=Reques
5、t For Comments 征求修正意见书Multipurpose Internet Mail Extensions(MIME)多用途因特网邮件扩充 File Transfer Protocol(FTP)文件传输协议(传输)Simple Mail Transfer Protocol(SMTP)简单邮件传输协议IETF abbr.=Internet Engineering Task Force工程任务组keystroke n.键击，按键 impersonate vt.扮演；模仿；拟人，人格化 sign-in seal n.Yahoo的一种防钓鱼机制，用来防止用户被钓鱼的一种只有用户知道的文本或
6、图像phishing n.网络仿冒，网络钓鱼(用仿冒银行电子邮件等骗取个人信息以盗取金钱或用于犯罪等)spam n.垃圾邮件；(非索要的)电邮广告 unsubscribe n.医注销，注销账户；取消订阅 5-3 Reading Material How to Write An EmailWhat is an email?Electronic mail,also known as email or e-mail,is a method of exchanging digital messages from an author to one or more recipients.Modern em
7、ail operates across the Internet or other computer networks.Some early email systems required that the author and the recipient both be online at the same time,in common with instant messaging.Todays email systems are based on a store-and-forward model.Email servers accept,forward,deliver and store
8、messages.Neither the users nor their computers are required to be online simultaneously;they need connect only briefly,typically to an email server,for as long as it takes to send or receive messages.An Internet email message consists of three components,the message envelope,the message header,and t
9、he message body.The message header contains control information,including,minimally,an originators email address and one or more recipient addresses.Usually descriptive information is also added,such as a subject header field and a message submission date/time stamp.Originally a text-only(7-bit ASCI
10、I and others)communications medium,email was extended to carry multi-media content attachments,a process standardized in RFC 2045 through 2049.Collectively,these RFCs have come to be called Multipurpose Internet Mail Extensions(MIME).Electronic mail predates the inception of the Internet,and was in
11、fact a crucial tool in creating it,but the history of modern,global Internet email services reaches back to the early ARPANET.Standards for encoding email messages were proposed as early as 1973(RFC 561).Conversion from ARPANET to the Internet in the early 1980s produced the core of the current serv
12、ices.An email sent in the early 1970s looks quite similar to a basic text message sent on the Internet today.Network-based email was initially exchanged on the ARPANET in extensions to the File Transfer Protocol(FTP),but is now carried by the Simple Mail Transfer Protocol(SMTP),first published as In
13、ternet standard 10(RFC 821)in 1982.In the process of transporting email messages between systems,SMTP communicates delivery parameters using a message envelope separate from the message(header and body)itself.Electronic mail has several English spelling options that occasionally prove cause for vehe
14、ment disagreement.email is the form required by IETF Requests for Comment and working groups and increasingly by style guides.This spelling also appears in most dictionaries.e-mail is a form previously recommended by some prominent journalistic and technical style guides.According to Corpus of Conte
15、mporary American English data,this is the form that appears most frequently in edited,published American English writing.mail was the form used in the original RFC.The service is referred to as mail and a single piece of electronic mail is called a message.eMail,capitalizing only the letter M,was co
16、mmon among ARPANET users and the early developers of Unix,CMS,AppleLink,eWorld,AOL,GEnie,and Hotmail.EMail is a traditional form that has been used in RFCs for the“Authors Address”,and is expressly required“for historical reasons”.E-mail is sometimes used,capitalizing the initial letter E as in simi
17、lar abbreviations like E-piano,E-guitar,A-bomb,H-bomb,and C-section.There is also some variety in the plural form of the term.In US English email is used as a mass noun(like the term mail for items sent through the postal system),but in British English it is more commonly used as a count noun with t
18、he plural emails.How to Write an EmailBefore you can make an email,you have to sign up for an email account.There are many free email accounts you can sign up for such as Yahoo and Gmail.You also need to have Internet access in order to make emails.Then with a few keystrokes,youll have your email re
19、ady to send.1Make a new email by opening your email account and click on“New”.2Type in the email address of the person you want to send the email to or choose the person or people from your address book,if youve already set one up.3Fill in the subject line.This could be as simple as“about work”or as
20、 specific as“party at four.”4Start your email by addressing the person or people you are sending it to,for example“Hi,Chris”or“Hi,everyone”.Most of time emails arent formal,so starting it with“Hi”is fine.However,if your email is more formal you may want to start it with“Hello”.5Continue making your
21、email by typing in the body.This is where you express what the email is about,for example,letting everyone know you are changing your address or where to find the party.6Add any attachments you need to send.Click on“Attach”then select“File”or“Photo”.You will then have the option of typing in the nam
22、e of the file or selecting“Browse”to find the file on your hard drive.If you are trying to attach a photo,select the photo or photos from the directory that comes up when you select“Photo”.How to Protect Your Privacy Choose good passwords and keep them safe Your password is more than just a key to y
23、our online account.If your password falls into the wrong hands,someone can easily impersonate you online,sign your name to online service agreements or contracts,buy merchandise with your credit card,or lock you out of your Yahoo!account.Choose a password that would be difficult for anyone else to g
24、uess and treat it as personal,confidential information.Dont take the bait from phishing scams:Use a sign-in seal Fraudsters send fake emails or set up fake web sites that mimic Yahoo!s sign-in pages(or the sign-in pages of other trusted companies,such as eBay or PayPal)to trick you into disclosing y
25、our user name and password.This practice is sometimes referred to as“phishing”a play on the word“fishing”because the fraudster is fishing for your private account information.Creating a personalized Yahoo!sign-in seal will help ensure that youre on an official Yahoo!site and not a fraudulent look-al
26、ike.A sign-in seal is a secret message or image that you select to protect your account from phishing.Youll see it when you sign in to Yahoo!.It indicates that youre on a legitimate Yahoo!site.Be careful when giving out personal information Be cautious about giving out your credit card numbers,Socia
27、l Security number,bank account numbers,driver license number,and passwords.Never include this information in an email,which is generally not secure.Be suspicious of any company that asks for this information in an email or instant message.Most legitimate companies will never ask you to confirm sensi
28、tive data in an online form or in an email,and will instead use conventional mail when requesting this information.Yahoo!will never ask you for your password in an unsolicited email or phone call.And well never ask you to send your password or credit card information by email.Dont fall for spam tric
29、ks Spam also called junk or unsolicited mail is more than just annoying.It can separate you from your money,and lead to more and more spam in your inbox.To protect yourself and your privacy,never respond to unsolicited email.Dont follow a spam emails instructions to reply with the word“remove”or“uns
30、ubscribe”in the subject line or body of the message unless you trust the source.Never click on a link or web address in a spam email,even if the email tells you thats how to unsubscribe.Dont sign up with sites that promise to remove your name from spam lists.Keep your Yahoo!account information curre
31、nt Make sure your Yahoo!account is updated with your current contact information.If you are the victim of a phishing scam for your Yahoo!account password,youll need to verify your account information to regain access and ensure a speedy recovery.How do I choose my password?Your password is more than
32、 just a key to your online account.If your password falls into the wrong hands,someone can easily impersonate you while online,sign your name to online service agreements or contracts,engage in transactions,or change your account information.So,choose your password carefully and then keep it safe fr
33、om others.A password is like a toothbrush:Choose a good one and dont share it.A Yahoo!password can be any length,and can contain spaces,symbols,or numbers.With so many options,you should be able to come up with a password thats easy for you to remember but impossible for someone else to figure out.A
34、 password is a secret that only you should know.Here are some tips for choosing a strong password one that is difficult to guess.1.Choose a password youll remember.It should be memorable for you(so that you dont have to write it down or leave it in the open),but difficult for others to guess.2.Avoid
35、 using a word.Avoid a complete word from a dictionary(English or otherwise)or a name.3.Use at least 7 characters.The more characters your password contains,the harder it is for someone to guess it.A long but simple password can be safer than a short,complex one and often easier to remember.4.Use a c
36、ombination of capital and lowercase letters,numbers,and standard symbols(!#$%&*).Your Yahoo!password is case-sensitive,which means that a capital letter A is different from a lowercase a.5.Dont use personal information that someone could easily figure out.Avoid a password based on information easily
37、 obtained about you(like your birthday,your child or pets name,phone number,license plate number,employer,school name,automobile brand,or street name).Dont use a password you already use for another account,such as your bank account PIN.And dont use your Yahoo!ID(or other user name)in any form(such
38、as reversed,capitalized,or doubled).6.Avoid the obvious.Dont make it easy for attackers by repeating a digit or letter(like“111111”or“FFFFFF”)or any other common sequence of characters(like“123456”).Stay away from obvious passwords such as“test”or“password.”When you change your password,change sever
39、al characters;dont just append a number like“2”to the end.And make sure anyone watching you enter your password cant guess it as you type(such as a password typed using a single hand,like“qwerty”).7Put a new spin on a familiar phrase.Pick a favorite phrase or lyric for your password.To shorten it,su
40、bstitute letters with a number or a standard symbol or remove vowels.For example,“fredsboy”can be made into“Fr3d$boy”.Shorten“two tickets to paradise”to“2Tickets2Paradiz”,orcombine“cat”and“dog”into“cAt!Do8”.8If you use a password generator,be careful.Make sure you can identify and trust the creator
41、of a password management or generator program.Never share any personal information unless you trust the company or person youre working with.Online password-generator programs can help you create a random password that is generally harder to crack but also more difficult to remember.5-4 Exercises I.
42、Fill in the blanks with the information given in the text.1.Electronic mail,also known as email or e-mail,is a method of _ from an author to one or more recipients.2.Email systems are based on a _model.3.An Internet email message consists of three components,_.II.Translate the following terms or phr
43、ases from English into Chinese and vice versa.用户账号，密码，邮件主题，垃圾邮件，RFC，phishing，unsubscribeIII.Imagine you are writing an e-mail to your partner to discuss an issue he/she raised.He/she thought the project schedule was a little too tight for the systems engineering group,and that it might be better to
44、remove a week from the implementation phase and add it to the design&analysis phase.Your want to tell him/her:1You agree that the design&analysis phase should be given more time.2However,as a member of the software engineering group,your are fully aware of the expected intensity during the implementation phase,and you contend that cutting out a week from that phase would be impossible.3Maybe the schedule for the testing group is more flexible,and he/she may discuss with them about being allotted some of their time.
