1、民航情景英语民航情景英语Learning Objective:In this unit you will learnhow to provide services for check-in;how to provide services according to the procedures;how to deal with problems using expressions for check-in.Warmer1.Matching the image with their names.A.shoulder bag B.rolling luggage C.hand bag D.laptop
2、 bag E.carry-on bagF.briefcase G.suitcase H.travel pack I.backpack J.waist packII.Tick items are prohibited both in carry-on luggage and check-in baggage.Setting It is 13:00 p.m.on Thursday.Passengers are approaching the check-in counter.Amy,a young clerk at the counter,is standing at the check-in c
3、ounter to welcome passengers.Look at the pictures.What does Amy do?What is she doing now?Work with a partner to make at least two sentences for this picture.Topic one:Ticket Check-in Sample Conversation 1Clerk:Good morning.May I see your ticket and passport,please?Passenger:Good morning.Here you are
4、.Clerk:How many pieces of luggage would you like to check?Passenger:I dont have any luggage to check.I only have one shoulder bag.Can I carry this bag with me?Clerk:Sure.Passenger:May I use my frequent passenger miles to upgrade to Business Class?Clerk:Sorry,madam,todays Business Class is full.Im af
5、raid you cant upgrade to Business Class.Passenger:Oh,really?Alright then.Do you know what else I can do with these miles?Clerk:You can exchange for free flight tickets,get discounts on hotels,automobile rentals and some other services.Passenger:OK.I see.Thanks.Clerk:Your check-in is done,madam.Pleas
6、e fasten these and here is your passport,ticket,boarding pass and tags on your hand-carry luggage.Passenger:OK,thank you.Is the flight scheduled to leave on time?Clerk:Yes,everything is running on time.Have a nice trip!Vocabulary and Expressionspassport n.护照luggage n.行李upgrade v.升舱Exchange v.交换Tag n
7、.标签Check your understanding1.How many pieces of luggage would the passenger like to check?2.What does“frequent passenger miles”mean?3.What else the passenger do with these miles?Sample Conversation 2Agent:Good afternoon,sir,what can I do for you?Passenger:Hi,is it the counter for SA?Agent:Thats righ
8、t.Passenger:May I check in for my flight?Agent:Ok,whats your flight number?Passenger:CZ317.Agent:Well,Im afraid that it is too early.Passenger:When will it begin?Agent:For international flight,we begin to check in one and a half hour before the departure time.Passenger:All right.And when will it be
9、closed?Agent:Normally it is closed half an hour before the departure time.Passenger:Thanks.Agent:You are welcome.Vocabulary and Expressionscounter n.柜台flight n.航班departure v.出发welcome v.欢迎Check your understanding1.What does the conversation probably take place?2.Is it the counter for SA?3.Whats the
10、check-in time for international flight?Sample Conversation 3Agent:Hello,Sir,what can I do for you?Passenger:Hello,Id like to check in for flight CA860 to Beijing.Agent:Yes,could you show me your ticket and passport?Passenger:Ok,here you are.Agent:Sir,do you like aisle seat or widow seat?Passenger:A
11、window seat,please.Agent:Ok,Here are your ID and passport,and here is your boarding pass.Passenger:Thank you very much.Agent:You are welcome.Vocabulary and Expressionsaisle seat 靠过道座位window seat 靠窗座位ID:Identification card 身份证boarding pass 登记牌Check your understanding1.Where does the passenger fly to?
12、2.What documents are requested for checking in?3.What kind of seat does the passenger prefer?Topic Two:For Special SituationsSample Conversation 1(Dan is flying from New York to Los Angeles.When he arrives at the airport,he goes to the check-in desk.)Agent:Good afternoon!Where are you flying to toda
13、y?Dan:Los Angeles.Agent:May I have your passport,please?Dan:Here you are.Agent:Are you checking any bags?Dan:Just this one.Agent:OK,please place your bag on the scale.Dan:I have a stopover in Chicago.Do I need to pick up my luggage there?Agent:No,itll go straight through to Los Angeles.Here is your
14、boarding pass.Your flight leaves from gate 15A and itll begin boarding at 3:20.Your seat number is 26E.Dan:Thanks.Vocabulary and ExpressionsLos Angeles 洛杉矶（美国的城市）scale n.(称重量的)称stopover 停留；经停Chicago 芝加哥（美国的城市）pick up 捡起；接载go straight 笔直走；走直线Check Your Understanding1.Where is the passenger flying to?
15、2.How many bags is he checking in?3.Where is the boarding gate?Sample Conversation 2（Mr.Johnson is approaching the check-in counter with two bags and handbags.His flight has been delayed.）Clerk:Good evening,sir.Passenger:Good evening.Is this where I can check in for the flight to Phuket?Clerk:Yes,ab
16、solutely.I am afraid that your flight has been delayed by one hour and ten minutes.It will leave at quarter past twelve.Passenger:What!That is terrible.Clerk:I am sorry,sir.The delay is due to bad weather.We can hardly do anything about it.Passenger:Right.Clerk:Can I please have your ticket and pass
17、port?Passenger:Yes.Here it is.Clerk:Thank you.Passenger:Can I take this handbag with me as hand luggage?Clerk:Sure.Provided it is small enough to fit under the seat or the hand luggage compartment.Do you have any other luggage?Passenger:Yes,I have two more bags,which I think will have to go in cargo
18、.Clerk:Did you get your luggage weighed?If it exceeds 30 kilograms,you will have to pay surcharges.Passenger:No.My luggage is within the 30 kilograms limit.Clerk:That is good.Do you have a visa to enter Phuket?Passenger:Yes,here it is.Clerk:OK.Please board from gate 3.The boarding will start at 11:3
19、0.Have a nice flight,sir.Passenger:Thank you.Vocabulary and Expressionsdelay v.延误；耽搁handbag n.小手提包；手袋board v.上船（或飞机、火车、公共汽车）Check Your Understanding1.Why has the flight been delayed?2.What is the departure time?3.What is the boarding time?Sample Conversation 3（Mr.Johnson is checking in for a busines
20、s trip but the fight is overbooked.）Clerk:Good morning.Passenger:Good morning.Is this where I can check in for the flight to Canada?Clerk:Yes,absolutely.Can I see your ticket and passport,please?Passenger:Here you are.Clerk:I am sorry,sir.The flight has been overbooked.Passenger:Overbooked?I have no
21、 idea about that.Clerk:All the passengers have already checked in and there is no vacancy on that flight.Passenger:Why?Ive got the confirmed ticket.Clerk:I am sorry for the inconvenience.Passenger:I booked the ticket at your ticket office.And I was told there were vacancies on the flight.Clerk:Booki
22、ng system wont show the exact remaining seats until 9 seats are left.The risk of party passengers is not excluded.Passenger:So what can I do now?Clerk:You may change to the next flight.Passenger:I must leave today for a business talk.Clerk:Well,wait a secondWe are just looking for someone who would
23、be willing to give up his seat on the flight today in exchange of 200 dollars,but no passengers will volunteer to give up his seat.Passenger:Thats too bad.Clerk:Sir,we can rebook you on our flight tomorrow and we would offer you accommodation,meals and a cheque for 200 dollars in recognition of the inconvenience.Passenger:Ok,please rebook a flight on tomorrow morning.Clerk:All right.Thank you for your understanding and cooperation.Vocabulary and Expressionsoverbook v.超额预订（飞机座位或酒店客房）vacancy n.空缺；空位booking system 订票系统inconvenience n.不方便；麻烦；为难之处 Thank You
