1、XX移动营业员年度工作总结计划移动营业员年度工作总结计划_1XX移动营业员年度工作总结移动营业员年度工作总结移动营业厅是移动公司的窗口。在移动公司营业厅前台工作移动营业厅是移动公司的窗口。在移动公司营业厅前台工作,接触客户多接触客户多,需要需要协调的事情多协调的事情多,除了正常的收费、办理业务等工作外除了正常的收费、办理业务等工作外,在接待用户、开展业务、在接待用户、开展业务、协调关系、化解矛盾、咨询、受理投诉等也发挥着重要作用。协调关系、化解矛盾、咨询、受理投诉等也发挥着重要作用。这一年来这一年来,各方面都有了很大的进步各方面都有了很大的进步.在办理业务和解答客户问题方面积累了很在办理业务和
2、解答客户问题方面积累了很多经验多经验,能够及时准确的为客户提供满意的服务。工作中严格要求自己能够及时准确的为客户提供满意的服务。工作中严格要求自己,保持很保持很强的责任心强的责任心,谨慎的工作态度和良好的心态。不断加强业务学习谨慎的工作态度和良好的心态。不断加强业务学习,努力提高业务努力提高业务水平和协调能力。工作中水平和协调能力。工作中,热情服务热情服务,做到以诚相待、以心换心做到以诚相待、以心换心;靠一点一滴的细靠一点一滴的细致工作赢得客户信赖。致工作赢得客户信赖。爱岗敬业爱岗敬业,爱护集体荣誉。有着很强的团队精神爱护集体荣誉。有着很强的团队精神,跟同事关系融洽跟同事关系融洽,得到了大家的
3、得到了大家的信任信任.在公司的服务明查暗访中多次取得优秀的成绩在公司的服务明查暗访中多次取得优秀的成绩,在市公司明列前矛为公司在市公司明列前矛为公司赢得了荣誉赢得了荣誉.积极参加公司组织的培训学习积极参加公司组织的培训学习.刻苦钻研刻苦钻研,努力提高业务水平努力提高业务水平.在公在公司组织的岗位知识竞赛和业务考试中也取得了优秀的成绩。完成任务和业务司组织的岗位知识竞赛和业务考试中也取得了优秀的成绩。完成任务和业务量列公司量列公司,被评选为业务明星被评选为业务明星,收获丰硕。移动营业员工作总结范文收获丰硕。移动营业员工作总结范文自来到移动公司那天起自来到移动公司那天起,我就给自己制定了一个目标我
4、就给自己制定了一个目标,那就是那就是:无论做什么无论做什么,干干,就就要干好要干好,就要做到比别就要做到比别 Module 5 Cartoons Unit 2 Tintin has been popular for over eighty years.Learning Objectives(学习目标学习目标)1、识记有关描述卡通和卡通人物的单词以及、识记有关描述卡通和卡通人物的单词以及短语。短语。2、能够读懂关于描写卡通人物的文章，学能够读懂关于描写卡通人物的文章，学会描述自己最喜欢的卡通以及卡通人物。会描述自己最喜欢的卡通以及卡通人物。3、通过读文章，激发对卡通人物的兴趣。通过读文章，激发对
5、卡通人物的兴趣。Words and expressionssmartorange-and-whiteuglyhumorousprivateblack-and-whitepopularmess聪明的聪明的橙白相间的橙白相间的丑陋的丑陋的幽默的幽默的私人的私人的黑白相间的黑白相间的流行的流行的 脏乱脏乱 n.Do you like watching catoons?Do you have your favourite cartoon hero?How to describe your favourite cartoon heroFive cartoon heroesTintin Nemo snoo
6、py Shrek Monkey King My favourite cartoon hero is.A.Snoopy lives in his own private world.B.Tintin has red hair and a small white dog.C.He is the hero of Havoc in Heaven.D.Nemo and Shrek have won the hearts of young people all over the world.Para.1:_ Para.2:_A.Para.3:_ Para.4:_ADCB1.Match the main i
7、deas with the paragraphs.(主要意思主要意思)(段落段落)Fast-reading:Fast-reading:自主学习自主学习 Read the passage and choose a sentence that best summarises it.a)Cartoon heroes are popular all over the world,and some are more than eighty years old.b)The most popular cartoons come out as books and not as films.c)Many chi
8、ldren read cartoons today.d)Many foreign cartoons have become very popular in China.2P36Fast-reading:Fast-reading:1.Nemo is a _ _ fish.2.Shrek is an_ _ man.3.Monkey King is a _ _ and_ monkey.4.Tintin has _ _ and a _ _ dog.5.Snoopy is a _ _ dog.Careful-reading:Careful-reading:cuteorange-and-white ugl
9、ygreenbravecleverhumoroushairredsmallwhitecutewhiteIt is a/an+adj.+n.Read Paragraph 1 and translate the wordsRead Paragraph 1 and translate the words.1.赢得某人的喜爱赢得某人的喜爱2.两者都两者都3.全世界全世界win the hearts of sb.both ofall over the world He is brave,clever and humorous.Read Paragraph 2,find the answer to:Rea
10、d Paragraph 2,find the answer to:We expect to see more Monkey King cartoons（盼望）（盼望）expect to do sth 盼望做某事盼望做某事 Read Paragraph 3,tell (T)or (F):Read Paragraph 3,tell (T)or (F):1.Tintin appeared in China in the 1970s.（）2.Many Chinese still collect these black-and-white(adj.黑白的黑白的)Tintin books.（）T F 19
11、80s_Read Paragraph 4 and choose:Read Paragraph 4 and choose:1.Who created(v.创造创造)Snoopy?A.Charles Schultz B:Charlie Brown2.He drew the cartoons to _ older people as well as children.A.satisfy(v.满意满意)B.satisfied(adj.满意满意的的)be satisfied with sb.对某人感到满意对某人感到满意 Following readingHow to describe your favo
12、urite cartoon hero1.My favourite cartoon hero is2.It is a/an+adj.+n.3.Why do people like it？/how do people love it?For example:My favurite cartoon hero is Nemo.It is a cute orange-and-white fish.It has won the hearts of young people all over the world Task 1:try to describe a favourite cartoon hero from the five cartoon heroes.Task 2:try to describe a favourite cartoon hero.Homework:1、Write a short passage about your favourite cartoon hero.(60-80 词）2、Read the passage in roles.
