1、民航情景英语民航情景英语Learning Objective:Learning Objective:In this unit you will learnhow to provide service for immigration inspection;how to provide services according to the procedures;How to deal with problems using expressions for inspection.Guided Learning When you enter a different country from which
2、your flight departed，you will have go through the Immigration process.Each country will have its own agency that administers this inspection process.For the vast majority of passengers the immigration process only takes a few minutes,though lines to take your turn can get long if many international
3、flights arrive around the same time.Where to go upon Where to go upon Arrival Arrival to the Immigration Area of the to the Immigration Area of the airportairport Upon arrival and entrance into the immigration area passengers are split into multiple lines.There is generally a line for host country n
4、ationals(people with a passport from that country),sometimes a line for citizens of the region(EU,ECOWAS,etc),and non-immigrant visitors.Be sure to enter the correct line to avoid confusion and wasting your time and the time of the officials.When going through immigration in a country in which you a
5、re not a host-country national,you will likely go through the non-immigrant visitor line.Do NOT use your cell phone or cameras in the immigration area.Cell phone calls are not allowed in this area and could be subject to confiscation.It is a good practice to avoid using any electronics in the immigr
6、ation and inspection area.Stay relaxed.As long as you are honest and pay attention to instructions,there will be nothing to worry about.Steps of the Immigration ProcessSteps of the Immigration Process1.Review 1.Review Travel DocumentsTravel Documents Officials will review your required passenger tra
7、vel documents(passport,visa,green card,disembarkation card(provided by flight attendant during flight),immunization documentation,letters of confirmation or support,etc.).2.Questions2.QuestionsOfficials will likely ask you questions(as deemed necessary by the process or official).Typical questions:W
8、hat is the nature of your visit?How long are you staying?Where will you be staying?Some countries require fingerprints and/or photos of every individual entering the the country.Officials will take fingerprints or photos if required.Official will stamp your passport once you are approved and granted
9、 admission.Officials can specify your period of authorized stay in case of non-immigrant visitors(this will depend on visa rules/tourist stay policies).3.Second-Level 3.Second-Level InspectionInspection Some passengers might be selected for second level of inspection.Second-level inspections could b
10、e conducted in the same queue(line)or in a separate room to aid in a conversation and to keep the queues moving for other passengers.The time frame of these inspections can vary greatly.Passengers that are part of second-level inspections could be granted regular admission into the country once insp
11、ection is complete.However,if the incorrect or inadequate documentation is provided,passengers can be denied approval to enter country.Passengers are sent back to their original location on the next available flight.4.Customs 4.Customs and Action Steps for Travelersand Action Steps for Travelers Whi
12、le on your flight,your flight attendant will distribute a Customs Declaration Form.Most forms ask the point of exit and entry of your flight,your flight number,what goods you may be bringing into the country(forms might list prohibited items for respective country).Complete the Customs Declaration f
13、orm while on the flight.Ask questions to your flight attendant or traveling companions as needed.Declare any goods you have with you that might have restrictions,and/or goods you purchased in country when returning to your home country.Present your Declaration Form to custom officials.Custom officia
14、ls may or may not inspect your luggage.If they do check your bags and find restricted items,you may be asked to pay duty and/or fines.This is why it is critical to declare items as asked and required.Each country and airport will have varying processes and requirements for customs and rules around d
15、eclaration of items.WarmerI.Read the following information on website and answer the questions.1.Is it an inspection tag?2.What kind information does it contain?3.If I am the inspector,where shall I sign my name?4.What does it mean by“problem description”?5.What does it mean by“leak”?II.Find the def
16、inition in Column B which matches the word or phrase in II.Find the definition in Column B which matches the word or phrase in Column A.Column A.A1.inspect 2.purpose 3.customs4.declare5.expire6.citizen7.entry8.valid9.Nationality10.transit BA.an act of passing through or across a country.B.the status
17、 of belonging to a particular nationC.legally or officially acceptableD.an act of going or coming inE.a legally recognized subject or national of a stateF.(of a document)cease to be validG.say something in a solemn mannerH.the official department I.have as ones intention or objective.J.examine to en
18、sure that they reach an official standard.Setting It is 16:00 pm.on Tuesday.William,a clerk,is at the immigration desk to make inspection to passengers.Look at the pictures.What does William do?What is he doing now?Work with a partner to make at least two sentences for this picture.Topic one:Topic o
19、ne:Immigration InspectionImmigration InspectionSample Sample Conversation 1Conversation 1(I:inspector P:passenger)I I:Welcome to Canada.May I see your passport please?p p:Sure.Here it is.I I:Where are you coming from?P P:Im coming from Shanghai,China.I I:What is the purpose of your visit?P P:Im here
20、 on business.I I:How long are you planning to stay?P P:Ill be staying for three weeks.I I:Where will you be staying?P P:Ill be staying at a hotel.I I:Have you ever been to Canada before?P P:No,this is my first time.I I:Do you have anything to declare?P P:No,nothing.I I:Enjoy your stay.P P:Thank you.
21、Vocabulary and ExpressionsCanada 加拿大purpose n.目的；意图Check your understanding1.Where does the passenger come from?2.Whats the purpose of the visit?3.Is it the first time for the passenger to Canada?Sample Conversation 2Sample Conversation 2(I:inspector P:passenger)I I:Good morning.Do you have anything
22、 to declare?P P:Im not sure.I have two bottles of whiskey.Do I need to declare that?I I:No,you can have up to 2 quarts.P P:Great.I I:Have you brought any food into the country?P P:Just some cheese I bought in France.I I:Im afraid Ill have to take that.p p:Why?Its just some cheese.I I:Unfortunately,y
23、ou are not allowed to bring cheese into the country.Im sorry.P P:OK.Here you are.I I:Thank you.Anything else?P P:I bought a T-shirt for my daughter.I I:Thats fine.Have a nice day.P P:You,too.Vocabulary and Expressionswhiskey n.威士忌 quart n.夸脱cheese n.芝士unfortunately adv.不幸地；令人遗憾地Check your understand
24、ing1.Does the passenger have anything to declare?2.What does“quarts”stand for?3.What item is not allowed to bring into the country?Sample Conversation 3Customs OfficerCustoms Officer:Next.Uh,your passport please.WomanWoman:Okay.Customs OfficerCustoms Officer:Uh,what is the purpose of your visit?Woma
25、nWoman:Im here to attend a teaching convention for the first part of my trip,and then I plan on touring the capital for a few days.Customs OfficerCustoms Officer:And where will you be staying?WomanWoman:Ill be staying in a room at a hotel downtown for the entire week.Customs OfficerCustoms Officer:A
26、nd uh,what do you have in your luggage?WomanWoman:Uh,well,just,just my personal belongings um,.clothes,a few books,and a CD player.Sample Conversation 3Customs OfficerCustoms Officer:Okay.Uh,please open your bag.WomanWoman:Sure.Customs OfficerCustoms Officer:Okay.Everythings fine.Great.Uh,by the way
27、,is this your first visit to the country?WomanWoman:Well,yes and no.Actually,I was born here when my parents were working in the capital many years ago,but this is my first trip back since then.Customs OfficerCustoms Officer:Well,enjoy your trip.WomanWoman:Thanks.Vocabulary and Expressionsattend v.参
28、加convention n.会议；习俗capital n.首都downtown n.市中心区entire adj.全部的；整个的Check Your Understanding1.What is the purpose of the visit?2.where will the passenger be staying？3.What does it mean by“personal belongings”?Topic Two:BroadcastingSample Broadcasting 1Sample Broadcasting 1(Getting through formalities)La
29、dies and gentlemen Flight AA360 from Beijing has landed safely at the airport.Ground attendants of airlines have prepared to help arrival passengers to get through formalities.Thank you.Vocabulary and Expressionssafely adj.安全地airport n.机场ground attendant 地勤服务员arrival n.到达；抵达formality n.正式手续；礼节Check
30、Your Understanding1.What is the flight number?2.Can you explain“get through formalities”with your own words?3.What is“ground staff”?Sample Conversation Sample Conversation 2 2（For Customs Clearance）Passengers from Tokyo on Flight JL791,please remain in this lounge until called for clearance.Passenge
31、rs with hand baggage only may go through now for customs.Vocabulary and ExpressionsTokyo 东京（日本的城市）remain v.保留；保持lounge n.（机场）休息大厅Check Your Understanding1.Whats the flight number?2.Whom the broadcasting is given by?3.Who can go through now for customs?Sample Conversation Sample Conversation 3 3(Goin
32、g through the arrival procedures)Ladies and gentlemen Goog evening.Welcome to San Francisco.Since 3 international flights have arrived at the airport almost at the same time,there are about 700 incoming passengers in the waiting hall.To shorten your stay at the airport and help you go through all th
33、e arrival procedures easily,we have assigned many clerks at all the counters.In order to go through the procedures as quickly as possible,please stand in queues and wait before the counters.Thank you.Vocabulary and ExpressionsSan Francisco（美国）旧金山the waiting hall 候机大厅shorten v.减少assign v.分配；安排stand in queues 排队 Check Your Understanding1.What change has been announced?2.What are the current conditions?3.What is the ultimate destination of the flight?Thank You
