1、 Making An Investigation&Doing A Report 2nd.Business Reception (Etiquette)Teaching plan Establishing Business Relationship Business Reception (Etiquette)Telephone Skills Business Trip Product Introduction Advertising 7.Exhibition 8.Negotiation in Business (quality,quantity,Price,package,shipment)9.D
2、escribing Trends(Diagrams)10.Placing an order 11.Conclusion of Contract 12.Payment 13.Agency 14.Market Research 1.15.Final TestAs the secretary of the general manager,you are going to pick up a VIP from USA.How will you make a schedule?Warm-upStep 1 Make an appointmentInform:your name,company,deparm
3、ent purpose detail anticipation about time&place Step 1 Make an appointment1.Id like to make an appointment to see you.2.Would it be possible for me to talk to you in person about that?3.Id like to see you at your earliest possible convenience.4.Could we get together and discuss it a little more.Ste
4、p 2 Make a timetable flexibles 13:00-15:00 the total time Step 2 Make a timetable Anytime you say.Please call on me when it is convenient for you.anytime suits you.3.Anytime between 3 p.m.and 5 p.m.4.Im free after 3 p.m.5.Im expecting some visitors tomorrow morning.6.Ill be out of town tomorrow,but
5、almost anytime after that would be fine with me.Step 3 Postpone be punctual wait patiently Step 3 Postpone Ive decided to put it off.I may be a little late but please wait for me.Youd better make it a little later if its convenient to you.4.Shall we postpone todays appointment between us,because of
6、the bad weather.Step 4 Cancel express apology sincerely inform the reasonStep 4 Cancel Im sorry I have to cancel our appointment.Something urgent has happened.I wont be able to make it this afternoon.3.Im afraid I couldnt keep my appointment with you on Friday.Step 5 Custom acquire information know
7、taboosStep 5 Custom Americans believe that looking at someone directly in the eye during indicates honesty and sincerity,the British believe such a gesture to be a mark of rudeness.Step 6 Meet at airport/railway station/dock be punctual know the features of the certain person (facial expression/clot
8、hes)greet initiatively introductionStep 6 Meet at airport/railway station/dock How was your flight?Was it comfortable?Did you have a good trip?It was quite good.But it was awfully long.Did you get any sleep on the plane?We were delayed taking off,and we encountered a lot of bad weather.Step 7 Small
9、talk(in the car)be friendly briefly leave the message to each other (time,place,content,phone number)Step 7 Small talk(in the car)Well arrive at the hotel in another five minutes.Step 8 Visit public place come to the point timelyStep 8 Visit Has anything come up?Its nice of you to come.Please have a seat.Did you have any difficulty finding our office?Im looking for a Mr.Zhang who is in charge of the export department.Make a presentation about the taboos of different places.(simulation)AssignmentThe End.
