1、LOGOHow to Make a Telephone Call(1)Announcing Identity(1)Announcing Identity Person Calling:Person Calling:B.Person Called:B.Person Called:Hello,this is .Im calling fromHello,Im .Hello,this is .Who is speaking?May I have your name?May I ask who is calling?Who is that speaking?If you are not sure who
2、 the speaker is,you can say:(2).Asking if some one is in?(2).Asking if some one is in?A.Person calling:A.Person calling:Id like to speak to Can/may I speak to Mr.,Please?Hello,is available/there?How to Make a Telephone CallB.Person Called Speaking.This is Jing.Thats me.How to Make a Telephone Callv
3、Person Called is not available l Im afraid hes in a meeting/not in(the office)/still at Im afraid hes in a meeting/not in(the office)/still at lunch/not available at the moment.Is any thing I can lunch/not available at the moment.Is any thing I can do for you?do for you?l Can I give him a message?/C
4、an I give him a message?/C Can I take a message?an I take a message?l Sorry,shes just gone out.Would you like to ring back Sorry,shes just gone out.Would you like to ring back later?later?l Would you like to speak to someone else?Would you like to speak to someone else?How to Make a Telephone Callv
5、Ask caller to wait Yes,he is.One moment,pleaseHold on(a moment),please.Let me see if hes here.Hold the line,Ill see if hes in/Ill go and find out.Ill just find out if hes in the office.Hang on.How to Make a Telephone CallvIf the speaker dials the wrong number,you can say:vCan I speak to Mr Lin Ming?
6、lLin Ming?Im sorry,but theres nobody here by this name.lIm afraid we have no one by that name.lIm afraid youve got the wrong number.lIm sorry.But Im afraid that you must have/have dialed the wrong number.How to Make a Telephone CallvIf you cannot hear clearly,you can say:Im sorry./Pardon me?I cant h
7、ear you very well.It seems that we have a poor connection.Shall I hang up and call you back?(3)Asking when the person wanted will be in(3)Asking when the person wanted will be innPerson calling:Person calling:B.Person called:B.Person called:What time do you expect her back?What time could I reach he
8、r?When is he expected to be back?Do you know when hes in?He is not available till afternoon.Hell be here in 30 minutes.Hell be back around two oclock.(Should I have him call back?)You can ring again one hour later.In half an hour,I guess.But Im sorry I cannot tell you exactly.(4)Asking the telephoni
9、st for help(4)Asking the telephonist for help A.Person calledA.Person calledB.Person callingCan you put me through to?Can you connect me with the reservation office,please.Could I have extension 432?/extension 432,please.Good morning,United Airline.United Airline,may I help you?(5)Leaving a message(
10、5)Leaving a messageA.Person calling:A.Person calling:B.Person calledB.Person calledCan I leave a message?Could you ask him to call/ring me back?Please have him return my call.Would you mind having him call me back some time tomorrow?Could you tell him I rang?Can/May I take a message?Any message for
11、him?Do you want to leave words/a message for him?Should I tell him youll call back,or do you want him to call you?Would you like to leave a message?How to Make a Telephone CallvCall again or call back another time:Could you please call again tomorrow?Would you possibly call again ten minutes later?I
12、m sorry,Mary.Im busy now.Can I call you back in about half an hour?Please feel free to call me again.All right.Ill call again later.(6)Confirming whether you are understood6)Confirming whether you are understoodA.Person calling:A.Person calling:B.Person called:B.Person called:Do you understand me,si
13、r?Are you following me,sir?NO,Im afraid not.Yes,I follow you.Would you explain a little bit more?Could you put that in more specific terms?Could you put that more simply?(7)Ring off(7)Ring offA.Person calling:A.Person calling:B.Person called:B.Person called:Thanks a lot.Good-bye.Ill get back to you
14、soon.Thanks for calling.Good-bye.OK.Bye-bye.ExcersizeTelephonist:company.Can I help you?Caller:Er _,please.Telephonist:Mr Anderson.Just one moment,Ill put you through.Anderson:yes,Anderson,accounts.Caller:oh,erhellois that Dr Bill Anderson?Anderson:what?Nono,this is Peter Anderson.Youve got _.You pr
15、obably want Dr Anderson in R&D,thats um657.All right,657.Caller:oh,umwell,_ through the switchboard,please.Anderson:Huh!well,Ill try(the line goes dead)Caller:Hello?Oral practicevCall one of your classmates and ask him to bring a dictionary tomorrow morning.v Suppose you cant contact the person you
16、want ask his/her roomate to take a message.Set the scenevSuppose you are secretary.Your boss is at an important meeting now.Suddenly,you received an international phone call from your bosss mother.She said that she would arrive in BJ two days later and asked the boss to pick her up at the airport.Ro
17、le playv You will attend your friends birthday party at night.But your parents dont allow you to get home late.Role playvA:Where are you going,Lily?vB:Im going to.,Dad.vA:You mustnt come home late.You must be home at.vC:Lily is.years old.Shes not a baby.She always comes home early.vA:Oh,all right!Bu
18、t you mustnt come home after.vB:Yes,Dad.Thank you,Mom.vC:Thats all right,dear.Goodbye.Enjoy yourself!Role play-Complaining about your husbandvYou always quarrel with your husband about the housework.Because you are so busy,but you have to look after the whole family without his help.Yesterday he inv
19、ited four friends to dinner before informing you.At the same time,he is very messy.v A:Maggie,how have the things been？v B:Oh,much the same.My husband and I still seem to have argumentsn.all the time.v A:What do you quarrel about?v B:Oh,everything.For example,when he gets home,he expects me to run a
20、round and get his dinner.He never does anything at home.v A:Mmm.v B:And yesterday!He even invited four of his friends to come round for a drink and didnt tell me before.v A:I see.v B:And hes so messy.Hes worse than a kid.He always throws his clothes on the floor.After all,Im not his servantn.You see
21、,thats the trouble.Role play-Rent a housevYou made a phone call to inquire sth about renting the house.The landlord introduced the house and price.At last you made a date to look at the house.v A:.I understand you have a room for rent.v B:Yes,thats right.Ive got just one room still vacant.Its rather
22、 small,but Im sure youll find its very comfortable.v A:I see.And how much do you charge for it?v B:The rent is five thousand dollars a month.v A:I see.It is very nice?v B:Oh,yes.It looks onto the garden and it faces south,so its bright and sunny,too.Its very attractive.Would you like to come see it
23、when it is convient to you?v A:Yes,Im very interested.Thats the kind of room Im looking for.小赵:早上好,杭州纺织品(Textile)公司.Lisa:早上好,我是ABC 公司Lisa.刘军在吗?小赵:恐怕他出差了,要不要留个口信?Lisa:好啊.请你转告他给我回个电话吗?小赵:当然可以?稍等一下,我拿支笔.,请讲.Lisa:我的名字叫Lisa Alicia.小赵:请拼读一下好吗?Lisa:好的.L-i-s-a A-l-i-c-i-a.小赵:丽莎.阿丽丝亚Lisa:我的号码是001818-8832173小
24、赵:0018188832173Lisa:请转告他,我需要一份最新的产品目录(catalogue).小赵:好的.我已记下来了.你需要一份最新的 产品目录.Lisa:对,而且告诉他,我想尽快和他谈一下新的定单.如果可能,请他明天下午给我电话.小赵:好的还有别的事吗?Lisa:就这些了.谢谢你.再见小赵:再见.Oral practiceDiscussvHave you ever received an international phone call?vHow do you feel when you first make a phone call to a foreigner in English
25、?DiscussionvWhen you have a business call,what should you pay attention to?Make full preparation and communicate purposely;Pay great attention to your attitude and tone,trying to be friendly,gentle and considerate;Take care of telephone etiquette and try to use proper telephone language;Take telepho
26、ne notes clearly and detailedly;talk business in working time and never when they are off work.If have to,show your sincere apology in advance;Take jet lag into consideration;Disscusionv How did each of misunderstandings happen?v What should each of the people have done or said to avoid the problems
27、 and mistakes?Plan your call by making notes beforehand.Talk slowly and clearly.Listen carefully to what the other person says.Note down important details(numbers,spellings,dates and times,etc.).Check back that you have understood important details correctly.Follow up the call with a fax,e-mail or l
28、etter,confirming the details.How to make an international phone call vTelephone:00+country code+区号+号码 （手机号码）00+44+1337+123 456China 86 America 1 the UK 44 vCell phone:主叫国际冠码+被叫国家代码+被叫号码v011-86-139.（USA to China)v00-1-976-325-（China to USA)v中国00，美国011Grammar focus-subject and object pronounsSubjects
29、go before the verbObjects go after the verbGrammar focus-subject and object pronounsSnapshotWhich activities are also popular in your country?DisscusionvWhat other activities are popular in your country?vWhat are your favourite activities,why?Conversation-Id love to!What are they talking about?Conve
30、rsation-Id love to!ComprehensionDid Jennifer receive Michaels original invitation?Why?When will they go to meet?Pronounciation-want to and have toGrammar Focus-Invitation;verb+tovIf you want to invite sb to do sth,what should you say?Grammar Focus-Invitation;verb+toWe use Would you like to.and Do yo
31、u want to.to make invitation Would you like to.is more formal than Do you want to.ExerciseRole play-Make an invitationvYour friends went to BJ for the first time.You wanted to invite them to dinner,but for some reason,they refused.So you recommended to change a date.Finally,they agreed.vYour high sc
32、hool classmate is going to have a wedding reception on Sunday afternoons.However,you have to work.Excuse,excusevExcuse is a reason for not doing sth.Your excuse can be true or false.vIt is impolite to decline an invitation by just sayingno.To politely decline an invitation,people usually sayI am sor
33、ry,but(excuse).Excuse,excusevDo you ever use any excuses if you dont want to do something?What are your three favourite excuses?Pair workvWrite down three things you want to do this weekend.vInvite your classmates to do the things.You classmates respond with excuse.Lets make a dateImagine this is a
34、next month calendar.Write ten plans on the calendar.Lets make a datev Look at your calendar,agree on a date to do something together.DiscussionvWhere do you like to go in your city or town on the Labors day?vWhich shows or events do you like?Listeningv Here are three messages from the answering mach
35、ine.There are some mistakes,pls correct them.ReadingMiami Florida-Whats on this saturday?New vocabulary jungle:a tropical forest experience:learn about sth firsthand seats.sell out quickly:people buy all the tickets for seats quickly exotic:unusual and strange nature park:a park with a lot of plants
36、 and animals trick:a funny act that entertains people under the stars:outdoors at night seating is still available:you can still get a seat latest:newest multicultural:have many cultures jewelry:earrings,necklaces,bracelets and rings稍等稍等 Could you hold on,please?能稍等一会吗？能稍等一会吗？Will you hold the line,
37、please?Wait a moment,please.请稍等请稍等 He is on another line now 他在接另一个电话他在接另一个电话让你久等了让你久等了Im sorry to keep you waiting.急事急事 Its urgent.Could I have her mobilephone number?Im sorry to call you so late/early.I need to get in contact with him right now.听不清听不清/懂懂 Could you slow down,please?慢一点慢一点 I beg you
38、r pardon?/Pardon?再说一遍再说一遍 Would you say that again?I dont hear you very well.打错电话打错电话 Theres no one named Anna here 这儿没有叫安娜的这儿没有叫安娜的 Are you sure you have the right name？你肯定没弄错姓名吗？你肯定没弄错姓名吗？You must have the wrong number 你一定是弄错号码了你一定是弄错号码了 Im sorry，theres nobody by this name 对不起，没有这个人对不起，没有这个人 Conve
39、rsation 1l你好，我想找苏珊。你好，我想找苏珊。l不好意思，她现在不在，可以不好意思，她现在不在，可以留言吗？留言吗？l不用了，我过会再打过来，谢不用了，我过会再打过来，谢谢。谢。l不客气。不客气。Conversation 1lHello,Id like to speak to Susan.lIm sorry,shes not in at the moment.Can I take a message?lNo,Ill call back later.Thank you.lYoure welcome.Conversation 2l你好，请找李丽?l请问你是哪位?l我是李雷。l请稍等。l李
40、丽，有你的电话。l好的，谢谢。你好，这是李丽。Conversation 2lCan I speak to lili?lWhos calling,please?lThis is lilei.lHold on a second,please.lLili，you are wanted on the phonelOk,thank you.Hello,lili speaking.Making a telephone Conversation李丽给李丽给SmithSmith先生打电话，先生打电话，电话接听者去看他在不在，电话接听者去看他在不在，过会，过会，SmithSmith来接电话，来接电话，李丽问是否
41、把合同发过来，李丽问是否把合同发过来，SmithSmith说已发并打过电话但没人接听，说已发并打过电话但没人接听，李丽查邮箱看到邮件。李丽查邮箱看到邮件。Making a telephone Conversation Ford:hello!Lili:hello,this is lili from Great Wall Motor Company in China.Can I speak to Mr.Smith?Ford:Just hold,Ill see if hes here.Lili:ok.Smith:hello,this is John speaking.Lili:Mr.Smith,th
42、is is lili,I wonder whether you have sent us the contract.Making a telephone ConversationSmith:I sent it just now,and I called you an hour ago,but nobody answered.Lili:oh,let me see,Ive received it,thank you!Smith:Youre welcome.Lili:Nice talking to you,bye.Smith:Bye-bye。l电话分机：extensionl电视电话 video phonel打不通：cannot get throughl占线：the line is busy.l您所拨打的用户现在正忙，请稍后再拨 The subscriber you dialed is busy now,please dial later.l对不起，您所拨打的用户已关机。Sorry,The subscriber you dialed is power off.docin/sanshengshiyuandoc88/sanshenglu 更多精品资源请访问更多精品资源请访问
