1、Hotel English 1Unit 8 Laundry Service know the procedure of laundry services in hotelbe familiar with different ways of washingmaster some useful expressions and sentences of laundry services123Objectives:After finishing this unit,you will be able to:Unit 8 Laundry ServiceSection A:Warming upAre you
2、 familiar with the following clothing?Identify the following pictures,Using the words or phrases below.A.jeans B.gown C.sweater D.suit E.underwear F.scarf G.tie H.down coatjeanssweatersuitscarftieunderweargowndown coatUnit 8 Laundry ServiceSection A:Warming upDo you know what the meaning of the foll
3、owing identification is?Match theExpressions with the corresponding pictures.dry clean only flat drydo not bleachsteam pressingwash with handdo not tumble dry3.Discussion:Suppose you are a laundryman in a hotel.A guest wants to have some laundry services.Please introduce the guest the laundry servic
4、e in your hotel.Discuss with your partners.Unit 8 Laundry ServiceSuggested answers:You may tell the guests:how to ask for laundry service,the price for different kinds of washing,the price for express service etc.Unit 8 Laundry ServiceSection B:ListeningTask 1 Ask&Answer Listen to the conversations
5、between 5 hotel guests and receptionists.Choose what each conversation talks about Hand WashingDry Cleaning Express ServiceRemoving a StainMending a TearGuest 1 Guest 2 Guest 3 Guest 4 Guest 5 Unit 8 Laundry ServiceTask 1 Dialogue1:L:Good morning.The laundry man is here.How may I help you?G:Good mor
6、ning.I have a dress to be cleaned.Id like it dry-cleaned.Dialogue 2:G:I spilled some coffee on my suit Can you possibly remove them?L:Well try to have the stain removed.Dialogue3:G:The color in the blue dress may run.So I want it washed by hand in cold water L:OK.A blue dress hand washed in cold wat
7、er.Dialogue 4:G:I have a very important meeting this evening.Can I have my laundry back before 6 oclockL:Yes.We have express service.It takes only three hours.Dialogue 5:G:Theres a tear in my jacket.Can you possibly mend it?L:Im sorry,sir.Im afraid we dont have this kind of service.Section B:Listeni
8、ngTask 2:A guest has some laundry to be done.Listen to the dialogue twice and finish the chart with the information you have heard.Section B:ListeningUnit 8 Laundry ServiceWhat laundry does the guest want to be done?How does the guest want the laundry to be done?The guest wants to have the dress to
9、be dry-cleaned and the sweater to be washed by hand in cold water.The guest wants to have a dress and a sweater to be washed.Unit 8 Laundry ServiceTask 2 L:laundry attendant G:GuestL:Can I help you?G:Yes.I have some laundry to be done.L:Could you fill out the laundry form,please?G:May I use your pen
10、?L:Sure.Here you are.G:Thanks.I have a dress to be cleaned.Id like it dry-cleaned.L:OK.No problem.Ill make a note of that.G:And also Id like this sweater to be washed by hand in cold water.It might shrink otherwise.L:To be washed by hand in cold water,I see.G:How do you charge for them?L:There is a
11、price list on the laundry sheet.You can have a look.G:When will they be ready?L:We will deliver them tomorrow evening around 6.G:Fine.Thanks a lot.Section B:ListeningSection C:DialoguesDialogue 1 Explaining How to Get Laundry Service L=laundry attendant G=guestL:Excuse me,Mr.Bellow.Have you got any
12、laundry?The laundryman is here to collect it.G:Yes,I have.L:Please leave it in the laundry bag behind the bathroom door.G:OK.I will.L:Please notify in the laundry list whether you need your clothes ironed,hand-washed,dry-cleaned or mended and also what time you want to get them back.Unit 8 Laundry S
13、erviceG:I see.What if there is any laundry damage?I wonder if your hotel has a policy on dealing with it.L:In such a case,the hotel should certainly pay for it.The indemnity shall not exceed ten times the laundry charge.G:That sounds quite reasonable.I hope there s no damage at all.L:Don t worry,sir
14、.The Laundry Department has wide experience in their work.G:All right.Thank you for your information.L:It s my pleasure.Section C:DialoguesUnit 8 Laundry ServiceSection C:Dialogueslaundry/lndr/n.洗衣店，洗衣房notify/ntfai/vt.通告，通知iron/an/n.熨斗；vt.熨dry-clean n.&vt.干洗mend/mend/vt.修理，修补damage/dmd/n.&vt.害，损毁ind
15、emnity/ndemnt/n.补偿，赔偿Have you got any laundry?The laundryman is here to collect it.您需要洗衣服务吗？洗衣工来收集衣服了。Please notify in the laundry list whether you need your clothes ironed,hand-washed,dry-cleaned or mended and also what time you want to get them back.请注明您的衣物需要熨烫、手洗、干洗或是修补，并注明您要衣物送回的时间。Unit 8 Laundr
16、y ServiceSection C:DialoguesDialogue 2 Express Laundry Service L=laundry attendant G=guestL:Laundry service.May I help you,sir?G:This is Robert Smith in Room 908.Could you send someone up for my laundry?L:Sure,Mr.Smith.A valet will be up right away.G:Can you deliver it back to my room this afternoon
17、?I have to attend an important party this evening.L:Yes,we can.We have express service.It takes only three hours.G:What is the difference in price?L:We ll charge 50%more for the express.Unit 8 Laundry ServiceG:OK.I will have the express service.L:Is there anything else I can do for you,sir?G:Yes.One
18、 button came off my shirt.Could you please sew on a new one?L:No problem.You may also make a note of it when you fill out the laundry list.G:Thank you for the information.L:You are welcome.A valet will come to your room to pick up your laundry in ten minutes.G:It s very kind of you.L:Thanks for your
19、 calling.Section C:DialoguesUnit 8 Laundry ServiceSection C:Dialoguesvalet/vlt/n.熨烫工，（酒店中洗熨衣服的）侍者button/btn/n.纽扣deliver/dlv(r)/vt.递送，交付charge/t:d/vi.vt.索价，收费express service 快洗服务A valet will be up right away.熨烫工马上就到。We will charge 50%more for the express.快洗服务要加收50%的费用。A valet will come to your room t
20、o pick up your laundry in ten minutes.熨烫工十分钟内会到您的房间收取您要洗的衣物。Unit 8 Laundry ServiceSection D:ReadingPre-reading questions1.What are the major responsibilities of the Laundry Department?2.What is the basic working procedure when offering laundry service?Laundry Service The major responsibilities of th
21、e Laundry Department are to manage linen supply and offer laundering service.It will be very hard to ensure a successful circulation of linens and timely laundry service for guest rooms,restaurants,banquets,and so on,especially in the high season.The linen room has often been called the heart of Hou
22、sekeeping Department and the staff of linen room are mainly responsible for receiving and distributing reserve linen,washable uniforms,guests laundry items and other supplies.For instance,while some staff collect,count and sort the soiled linen,guests laundry and other supplies,preparing them for th
23、e laundry,other staff distribute them to the storerooms on each floor.译译 文文Unit 8 Laundry ServiceSection D:Reading Laundry service,including wet cleaning,dry cleaning,hand washing,ironing,mending and so on,is one of the important jobs of the Laundry Department.Whenever the guest needs laundry servic
24、e,the laundry staff should offer caring service according to a basic process:While collecting the guest s laundry,mark down the guest s room number,name,any special request and payment terms,check the damage,stain or falling buttons,check the left items in the pockets and confirm the number of the l
25、aundry and check the washing method carefully,especially the special costuming.Check the laundry list and write down the staff s name,the time of pick-up in the list.The one is given over to Housekeeping Center,and the other is sent to the laundry.Unit 8 Laundry ServiceSection D:Reading Know the app
26、roximate time that the laundry will be done and delivered.When returning the guest s laundry,check the room number,the quantity and the color of the clothes in the laundry list and sign the staff s name again.Unit 8 Laundry ServiceSection D:ReadingExercises I Decide whether the following statements
27、are T(true)or F(false)according to the passage.()1.Be polite and speak clearly while answering a laundry service telephone.()2.Collect the clothes immediately if the guest requests.()3.Laundry Department only offers the linen and laundry service.()4.Notify the guests when their clothes are ready.()5
28、.Deliver the clothes directly to the guest if required.()6.Seamstress can make all the mending on the laundry and linen products.()7.Be careful while filling out the laundry list.()8.The laundry personnel should be familiar with different ways of washing.TFUnit 8 Laundry ServiceFFTTFFSection D:Readi
29、ng1.Match the expressions in column A with their meanings in column B.Ba.在旺季B.布单间c.提供贴心服务d.布单的分布量e.水洗f.及时的洗衣服务g.做轻微修补h.干洗 A()1.circulation of linens()2.timely laundry service ()3.in the high season()4.make minor repairs()5.the linen room()6.wet cleaning()7.dry-cleaning()8.offer caring servicebfdgbeh
30、cSection D:Reading2.Fill in the blanks with the proper forms of words or expressions given in the box.launder linen mark down minor banquetdistribute remaining mend sort stain1.All _ and towels are provided.2.The _ twenty patients were transferred to another hospital.3.You should learn how to proper
31、ly _ and fold clothes.4.Last night he attended a state _ at Buckingham Palace(白金汉宫).5.Just a moment.Let me _your name and address.6.Please _ the examination papers round the class.7.The students are _ into three ability groups.8.You will experience some_ discomfort(不适)during the treatment.9.She coul
32、dnt t rub off(擦掉)the blood _on her coat.10.Could you _ my bike for me?Unit 8 Laundry Serviceremainingmendbanquetmark down distributesortedminorstainlinenslaunderSection E:Competence DevelopmentTask 1 Writing It s Dec.12th.Herbert Wells stays at Beijing Hotel,Room 1108.He wants to have his two shirts
33、 and a pair of trousers for man water cleaned,a sweater and two skirts for woman dry cleaned.He wants to get express service.Finish the laundry list for him.Unit 8 Laundry ServiceHerbert Wells 1108express servicetwo a pair of twoTask 2 Role Playing Act out the dialogues with your partners according
34、to the cases we have learnt.Situation A Mr.Black wants to know some information about the laundry service and he has different demands to different kinds of clothes.Explain the service according to the Laundry List in Task 1.At last,he decides to have his suit and tie dry cleaned and his night gown
35、water cleaned.Situation B Mrs.Black is going to attend a meeting tomorrow morning.But her coat gets some stains.She asks the housemaid about the express service.The house maid tells her the express service takes about three hours and they will charge 50%more for it.Section E:Competence DevelopmentUn
36、it 8 Laundry ServiceSection F:TipsUnit 8 Laundry Service酒店洗衣服务流程酒店洗衣服务流程酒店洗衣服务流程酒店洗衣服务流程Section D:Readingcollectklekt vt.收集；收藏；Two young girls were collecting firewood.两个小女孩正在拾柴火。1.5 million signatures have been collected.已经收集到150万人的签名。ensuren(r)vt.确保；担保 Goldsmith has repaired the roof to ensure the
37、 house is wind-proof.戈德史密斯修理了屋顶，以确保房屋能够抗风。distributedstrbju:t vt.分配，散布；散发，分发.Please distribute the examination papers round the class.请把考卷发给全班同学.Unit 8 Laundry ServiceSection D:Readinggive over 放弃；交付;停止 He gave over charge of his office to his successor today.他今天向继任者交接了工作。I hope the rain will soon g
38、ive over.我希望雨不久就能停。mark down 记下记下 I tend to forget things unless I mark them down.除非把事情记下来，否则我常常会忘事。deliver:dlv(r)vt.发表；递送；交付 vi.投递；传送 I have orders to deliver it to Mr Demiris personally.我奉命要把它送给德米里斯先生本人。Unit 8 Laundry ServiceSection D:Readingtend:tend易于;倾向vi.My grandmother tends to go to bed early
39、 every day.我祖母每天通常比较早睡。cancel:knsl 取消,废除 vt.We were all disappointed to learn that the picnic had been cancelled.我们得知这次野餐已经取消,都感到很失望。inform of 将告知(某人)We shall inform you of the date of the delegations arrival.我们将把代表团到达的日期通知你。Unit 8 Laundry Service 洗衣房的主要职责是提供布草用品和洗衣服务。对酒店来说，保证布草的有效流通和为客房、餐厅、宴会厅等提供及时
40、的洗衣服务非常困难，尤其是旅游旺季。布草间通常被称作为客房部的心脏，布草间工作人员的主要职责就是收发储备的布草、可洗的制服、客人洗的衣物及其他物品。比如，一些人员会收集、清点和分类脏的布草、客人的衣物和其他物品，另一些人将他们分送到每一层的储物间。洗衣部的主要工作职能提供洗衣服务，具体包括水洗、干洗、手洗、熨烫、修补等等。只要客人需要洗衣服务，洗衣部的人员就按照规范的程序提供周到的服务：收集客人衣物时，记下客人的客房号、姓名及有无特殊的需求和如何付费，然后检查衣物有无破损、污迹、掉落的纽扣、口袋内有无遗忘的东西，再确认洗衣号和仔细检查一下洗涤方法，尤其是特殊的衣物。检查洗衣单，记录下工作人员的姓名、收集衣物的时间，一个是给洗衣中心的时间，另一个是送洗衣房的时间。了解洗衣结束和送达的大致时间。给客人送还衣物时，检查房间号、衣物的数量、洗衣单上衣物的颜色，最后再次签名。Unit 8 Laundry Service洗衣服务洗衣服务 Thank You!
