1、Answer keyUnit 7 Activity 1 Task Afishpoultryshellfishmeatfruitvegetablesherbs/ spicesdrinksquidcodsalmontrouttunachicken duck turkeyprawns lobster shrimps crabbeef lamb veal pork venison vealmelons peach pineapples grapescarrot peas onion beans spinach potato broccolibasil ginger parsley garlic cof
2、fee juice soda tea waterTask C broil: fish, lamb chops, steakboil: eggs, potatoes, ricebarbecue: chicken, hamburgers, sausagesbake: chicken, pies, cakes, cookies, lasagna steam: fish, dumplings, rice, vegetables grill: chicken, fish, shrimp fry: eggs, fish, potatoesTask D1 First, heat the butter and
3、 water in a small pan.2 Then pour the melted butter and water into a mixing bowl.3 Add the other ingredients, and mix them together.4 Drop spoonsfuls of the mixture onto a baking tray.5 Now bake them at 200C (400F) for 10 to 15 minutes.6 Leave them to cool on the tray before you eat them.Activity 2
4、Task A 8 12 9 1 6 10 5 13 4 3 2, 7, and 11 are not included.Task D 1 waiter/waitress 2 chef de rang3 cashier 4 bartender 5 waiter/waitress6 headwaiter/headwaitress 7 second headwaiter/headwaitress 8 wine waiter/waitress Activity 3 Task A Order breakfast.W: Good morning, maam. Here is (1) your menu.
5、May I (2) take your order now?G: Please give me a few minutes. Im not yet ready.W: Please (3) take your time, maam.G: Waiter. Id like to have a full breakfast.W: Yes, maam. Which kind of juice would you (4) prefer, grapefruit or orange?G: Orange, please.W: Would you like (5) sausage, bacon or ham?G:
6、 Sausage.W: How would you like your eggs, (6) sunny side up or (7) over?G: Two fried eggs, fried over.W: Certainly. Would you like toast, (8) breakfast rolls, croissants or Danish pastries?G: Croissants, please. And Id like to have a black coffee.W: Yes, maam. So, thats orange juice，sausage and eggs
7、，(9) fried over，croissants and a black coffee.G: Thats right.W: Thank you, maam.Task B Practice: work with words. Order lunch.W: Good afternoon, gentlemen. Welcome to Tiffany &G restaurant.(1) How many people are there in your party（请问你们一共几位）?G: Three.W: Where would you like to sit, (2) in the smoki
8、ng or non-smoking area（有烟区还是无烟区）?G: Smoking.W: Follow me, please. Ill seat you. (3) How about this table（这张台可以吗）?G: Yes. Thank you.W: Please take a seat. Heres the menu. (4) Take you time（请慢慢点）, please. Ill take your order a moment later. Would you like something to drink first?G: We have three Tsin
9、g tao.W: Just a moment. Ill bring it for you right away.A few minutes later.W: May I (5) take your order（您点好了吗）now, sir?G: Yes. Can I order set lunch?W: Certainly. How do you want your (6) set lunch（套餐）, sir?G: I have cream of white bean soup, grilled sirloin steak with gravy sauce, fresh fruit plat
10、e, and hot coffee.W: (7) How would you like your sirloin steak done（请问您好的西冷牛扒要几成熟）? G: Medium well.W: Shall I bring your coffee (8) now or later（现在还是等会儿）?G: Later.W: Would you like something else?G: No. That is all.W: Well cook your set lunch about 10 minutes.G: Good. Thank you.W: You are welcome. T
11、ask C Guest 1: Asian vegetable soup, Rehberg Ravioli, apple strudel / hot cherriesGuest 2: Black Forest ham, pork fillet in a cream sauce, walnut ice cream / cheese boardGuest 3: Black Forest ham, cordon bleu (without cheese), hot cherries (without vanilla ice cream)Guest 4: goulash soup, pork fille
12、t in a cream sauce, apple strudelGuest 5: Smoked salmon, hot cherriesGuest 6: Asian vegetable soup, Rehberg Ravioli, hot cherries 菜谱汤菜炖牛肉汤（招牌菜）牛肉清汤加肉丸亚洲蔬菜汤辣冷菜黑森火腿加黑麦面包烟熏三文鱼加烤面包片和黄油主菜乳酪里脊肉蘑菇奶酪酱焖猪肉里脊配烤土豆蓝带奶酪火腿酥炸小牛肉片，配薯条和色拉招牌鳟鱼杏仁大蒜酱煎鳟鱼，配煎土豆雷贝格小方饺招牌黄油饺，菠菜叶垫底甜点热樱桃浇干邑，配一个香草冰淇淋球苹果馅卷热点，配香草酱汁核桃冰淇淋两个核桃冰淇淋球配新鲜
13、无花果和奶油各种奶酪各式法国全脂乳干酪Activity 4 Task A food: wrong dish, wrong preparation method, wrong side dishes, too cold, poor quality, oversalted, underdone, etc.drinks: not cold enough, glass not filled properly, lipstick on glass, flat drink, corked wine, etc.service: inattentive or discourteous staff, unpro
14、fessional behavior, long delays, etc.atmosphere: music too loud, too much noise / smell from kitchen or toil/restroom, no designated smoking/non-smoking areas, poor hygiene, draughty, etc.cleanliness: dirty tablecloth, cutlery, crockery, etc.administrative aspects: credit card acceptance/validity, w
15、rong items on bill, not enough staff, problems with reservation, etc.2 Make a list of the most important rules for dealing with complaints. a Listen carefully to what the guest has to say.b Do not interrupt the guest.c Apologize to the guest.d Maintain eye contact.e Stay friendly, fair and objective
16、.f Accept responsibility and do not blame someone else.g Do not discuss the problem in front of other guests.h Take prompt action and try to find a solution.i You may offer compensation or a price reduction.j Call a supervisor if you feel you cannot handle the problem yourself.k See complaints as a
17、chance to improve your service in the future.Task B a 11 b 7 c 8 d 1 e 9 f 4 g 5 h 10 i 12 j 3 k 6 l 2 Task D Role play （参考答案）1 Guest: You are Matt Bomer from New York. You know little about Chinese cuisine. Youd like to order the chefs specialty.Waiter: You recommend Todays Specialty for the guest.
18、Scene ：Mr. Frank came from America, he would like to taste Chinese cuisine this evening. A=Waiter B=Mr. FrankA：Mr. Frank，what would you like to have tonight，Western food or Chinese food？B：When I was in America，my friend，Mr. Dull recommended me to have Chinese food，and I appreciate it very much indee
19、d. What kind of cuisine do you have in your diningroom？A：We have Guangdong food，Sichuan food and Shanghai food. Which one do you like best？B：I dont like anything greasy. I think Id like to have Guangdong food.A：OK, How about saute prawn section，saute lobster slices with mushroom？B：All right. Ill tak
20、e them all.A：Mr. Frank，do you like to use chopsticks？If you dont，Ill get you fork and knife.B：If I can have them，so much the better.A：Do you like some soup？B：Yes，I dont know what soup you have.A：We have sliced chicken soup，dried mushroom clear soup and so on.B：Good. I prefer dried mushroom clear soup.A：According to the specifications of Chinese food，we serve dishes first and then soup. If you like well bring you some soup first.B：Im used to having soup first.A：All right，Ill get it for you.
