1、 2021 届高考英语二轮复习应用文写作精准练届高考英语二轮复习应用文写作精准练 （7）投诉信）投诉信 1.假如你是李华,昨天你有一次不愉快的收快递经历,你对快递员的服务非常不满,于是决定给 快递公司经理写一封投诉信反映问题并希望改进。要点如下: 1. 快递员未联系你就私自将快递方在门卫室(guard room); 2. 快递包装破损; 3. 快递员态度差,不愿承担责任. 注意: 1. 词数 100 词左右; 2. 可以适当增加细节,以使行文连贯。 Dear Manager, _ _ _ _ _ All the best, Li Hua 2.假定你是李华,你从国外网站购买了一辆健身自行车,后来
2、发现其问题较多。请就此向美国 总部写邮件投诉。内容如下: 1.购车情况; 2.存在的问题(车身重;刹车失灵等) 3.解决方案。 注意: 1.词数 100 词左右; 2.可以适当增加细节,以使行文连贯。 参考词汇:健身自行车 an exercise bike 刹车 brake Dear Sir or Madam, _ _ _ _ _ _ Yours, Li Hua 3.假设你是李华,在新冠状病毒肺炎疫情如此严峻的时刻,有少数不良商家以原价数倍的价格 销售口罩。针对这一现象,老师们让你们用英语给消费者协会写一封投诉信,要点如下: 1.介绍自己,说明写信目的; 2.说明情况,表示气愤; 3.希望重视
3、,尽快解决; 注意:1.词数 100 左右 2.可以适当增加细节,使行文连贯 3.参考词汇: 口罩 mask 疫情 epidemic 新型冠状病毒 novel corona virus 消费者协会 Consumers Association _ _ _ _ _ _ _ 4.假如你是李华,今年双十一你网购了一件物品,但是没有按时收到,而且物品有质量问题。于 是你决定向店家的客服(Customer Service)写信投诉。 内容包括: 1.投诉的内容; 2.对你造成的影响; 3.索赔要求。 注意: 1.词数 80 左右; 2.可以适当增加细节,以使行文连贯。 _ _ _ _ _ _ 5.假设你是
4、李华,在一家网店购买了一件羽绒服。昨天收到后发现羽绒服后背有个洞,你给卖 家打了几次服务电话,对方电话却一直占线。 请你给卖家 Miss Mary 写一封投诉信。 内容包括: 1. 描述羽绒服的质量问题; 2. 提出解决问题的具体要求。 注意: 1.词数 80 左右; 2.可适当增加细节,以使行文连贯。 参考词汇:羽绒服 down jacket _ _ _ _ _ 6.假设你叫李华, 最近在某英文购物网站上购买了一双鞋子,但出现了一些问题。 请给网站写 一封投诉信, 包括以下内容: 1.写信的目的; 2.投诉内容: 申购情况 实际情况 颜色 黑色 白色 号数 9 8.5 到货日期 4.10 日
5、 4.20 日 3.要求:重新邮寄或退款; 4.询问:若寄回, 谁承担寄费? 注意: 1.词数 80 左右; 2.可以适当增加细节,以使行文连贯; 3.开头语已经为你写好。 Dear Sir, Im writing to complain about a pair of sneakers I recently purchased from your website._ _ _ _ _ Thank you for your consideration. Yours sincerely, Li Hua 答案以及解析答案以及解析 1.答案： Dear Manager: By the followin
6、g letter of complaint, Id like to express my disappointment at your poor express service yesterday. In the first place, your irresponsible delivery man placed my parcel at the guard room arbitrarily without contacting me, what if it is stolen? Even worse than that, no sooner had I picked it up than
7、I found a hole on the package, causing my possessions inside to miss. However, your employee refused to make an apology to me and claimed that he was not to blame. It is his annoying attitude that leaves me determined to reflect the incident. When it comes to the solution, I strongly demand that he
8、should apologize to me and compensate for my loss. Besides, to avoid such things arising again, your employees are supposed to be trained once again. I do hope that you can give me a satisfactory reply as soon as possible and your measures taken to better the service will be highly appreciated. All
9、the best, Li Hua 2.答案： One possible version Dear Sir or Madam, Im sorry to write to complain about the exercise bike that I purchased from your online shop ten days ago. It should have reached me last Sunday, but it arrived today. There was one weeks delay in delivering the exercise bike. After unpa
10、cking and trying it out, I was surprised to find the bike didnt consist with what you advertised. First of all, it is much heavier than described, so it is not convenient for me to lift it upstairs. Even worse than that, its brakes dont work once in a while. Last but not least, I find the bike is no
11、t stable and is extremely badly made. Therefore, Im worried that it will break down when I am cycling at full speed. For the above reasons, I strongly demand either a new one should be posted to me immediately or my money should be refunded. Thanks for your consideration. And I m looking forward to
12、your early reply. Yours, Li Hua 3.答案： Dear Sir/Madam I am li hua, a senior school students.I am extremely sorry to disturb you, but I have to write a letter to convey my complaint and dissatisfaction. At present, the novel corona virus epidemic is still tough and annoying , and most of medical resea
13、rchers are trying their best to control it. However, you cant imagine that a small number of businesses are so mean as to sell the face mas ks at an unreasonable price.It is said that it can be five times as high as a normal price.My classm ates and I are burning with anger. Finally, hoping Consumer
14、s association can give much attention to this,Id appreciate it if you can cope with it as early as you can. Yours sincerely, Li Hua 4.答案： Possible version: Dear Customer Service, Im writing to make some complaints about the computer I bought in your store. Much to my regret, the computer I ordered f
15、rom your store on November 11 finally arrived last Sunday, ten days later than expected. Besides, the computer cant be properly shut down. Obviously, you didnt carefully examine it before you sold it. I sincerely hope that you will replace this computer as soon as possible. If this is not possible,
16、I will have no choice but to insist on a full refund. Yours truly, Li Hua 5.答案： Dear Miss Mary, I am writing to complain about the down jacket I purchased from your online store recently. When checking the jacket, I found an obvious hole on the back. I dialed your service number several times, only
17、to find it was busy, making me extremely annoyed. Id like you to either change it for a new one or give me a full refund. By the way, how shall I send this jacket back to you? Looking forward to your early reply. Yours, Li Hua 6.答案： Dear Sir, Im writing to complain about a pair of sneakers I recentl
18、y purchased from your website. What I ordered was a pair of black size-nine shoes but I received a pair of white, size-8.5 shoes instead. Worse still, there was a ten-day delay in delivering my shoes, which should have been received on April 10. For the above reasons, I demand either a new pair of black size-nine shoes be posted to me immediately or I be given a full refund. Also, if I send back the wrong shoes, will your company pay for the postage? Thank you for your consideration. Yours sincerely, Li Hua
