1、饭店英语unit01 Room ReservationUnit OneUnit OneRoom Reservation Room Reservation I Discovering LanguageI Discovering Language/f/ or /v/?/s/ or /z/?发音方法发音方法I. Discovering LanguageWhich sound can you hear?1. /f/ or /v/? have to Do I have to go? She doesnt have to park there. We have to turn here. They hav
2、e to use the car park. Read and Explore/f/or/v/phoneviolin发音方法发音方法2. /s/ or /z/? has to She has to move her car. He has to do his job. She has to shop now. There has to be a rule. Read and Explore/s/or/z/snakezebraRoom Reservation II IntroductionII IntroductionWords ReferenceIntroduction the Front D
3、esk 前台 the Reception 接待处peak season 旺季 slack season 淡季earnest n. 定金 notification n.通知，告知Sales Department 销售部 confirmation n. 确认 tendency n. 趋势，趋向 convenience n. 方便，便利Room Reservation Department 客房预订部 Hotel is an important part in the whole process of business and leisure travel, while the room reser
4、vation is usually the first connection between guests and the hotel. Room reservations can be made face to face over the phone, by guests themselves or a third party. Letters, which used to be a popular way to make reservations, are now out of date, and are being gradually replaced by some prompter
5、ways, like e-mails or faxes, which are considered much more secure. Room reservations are usually operated by the Front Desk (the reception), the Room Reservation Department or Sales Department. Guests can choose what they need or favor, and should be informed of the price, standard, the floor, the
6、window view, etc. Price is relatively higher in the peak season and discount is usually found in the slack season.$999 per night?I cant believe it.Good morning,Can I help you Once a room reservation is requested, the clerk should first check the room availability for the required days; if available,
7、 a reservation form is made, with all relevant information taken down. Confirmation is necessary, and required. Room reservations can be changed or cancelled with advanced notification.The room is crystal clean, I assure you With the development of the internet, there is a tendency to build a networ
8、k connecting hotels, airlines as well as some travel agencies, so that guests can arrange their travel well at one place of the whole net. Such a network will offer great convenience in a room reservation.Room Reservation III Lead-in ActivitiesIII Lead-in ActivitiesDo you know?Let me explain it to y
9、ouCan you give the answers to them ?1. Have you ever been in a five-star hotel? If so, how did you book your room there? 2. Which way do you think is the most efficient way to make a room reservation? 3. Which department of a hotel will deal with customers reservations?4. Once a room reservation is
10、requested, what should the clerk do next?5. Do you think that serving guests is indeed an art? Why or why not? Class activityteam workRoom Reservation IV Topic extensionIV Topic extensionWords and ExpressionsListen to the following dialogues. reservation n. 预定 receptionist n.接待员，传达员suite: n. 套房，随员 o
11、ccupancy n. 占有 cancellation n. 取消 Deluxe suites n. 豪华套房a double room 双人间 reservation record 预定记Sheraton Hotel 喜来登酒店 IV Topic Extension Ms. Green (G) calls Sheraton Hotel. The Telephone rings and a receptionist (R) answers the phone. pair work IV Topic Extension IV Topic Extension IV Topic Extension
12、IV Topic ExtensionIV Topic Extension C-Client R-ReceptionistIV Topic Extension IV Topic Extension IV Topic ExtensionC-Client R-Receptionist IV Topic Extension IV Topic Extension IV Topic Extension Room Reservation V Oral TimeV Oral TimeTranslate the following sentences,please.Act it outComplete the
13、dialogue.Fill in the form, please. Situation A: Youre an assistant of Jennifer Anniston，Louise. Youd like to book a deluxe suite for her from March 8th to April 9th, and decide to try another hotel after you know that the hotel is fully occupied.Id like to bookAct it out Situation B: You answer the
14、phone and tell the client there arent any single rooms left and recommend the client to have a double room instead.There arent any single rooms leftAct it outMini-DialogueCheck upA: Reservation. _?B: Yes. Id like to book a room for my friends, the Browns.A: _?B: A double room with _. _?A: 200 yuan a
15、 night. _? B: 8 days. A: _ ?B: On Sunday this weekend, that is July 1st.A: _? B: Yes, its 87653216.A: 87653216, _?B: Thats right. Thank you.A: _ .Reservation，may I help youYes, Id like to book a room forA: Reservation. Can I help you? B: Yes. Id like to book a room for my friends, the Browns.A: What
16、 kind of room would you like? B: A double room with breakfast. What is the rate for that? A: 200 yuan a night. For how long? B: 8 days.A: When will you arrive?B: On Sunday this weekend, that is July 1st.A: May I know your phone number?B: Yes, its 87653216.A: 87653216, am I correct?B: Thats right. Th
17、ank you.A: Not at all. We are looking forward to serving you.DialogueCheck up我想预定两个豪华套间、五个双人间及十个单间。我想预定两个豪华套间、五个双人间及十个单间。2) 对不起，现在饭店没有空房，我们不再接受预定了。对不起，现在饭店没有空房，我们不再接受预定了。3) 我们要收我们要收50元的预定金。元的预定金。 4) 现在是旅游旺季，我们不能保证那天肯定有空房。现在是旅游旺季，我们不能保证那天肯定有空房。5) 你们的标准间房价是多少？你们的标准间房价是多少？ 6) 我想取消昨天预定的两个标准间。我想取消昨天预定的两个
18、标准间。 Translation1)Id like to book two deluxe suites, five double rooms and 10 single rooms.2) Im sorry. There is no room available right now. We can not accept any more reservations.3)We will need a deposit of 50 yuan. 4)This is the busiest season. We can not guarantee you a room for that date.5)Wha
19、t is the rate for a standard room?6)Id like to cancel the two standard rooms I have booked yesterday.SurnameFirst NameSexNationalityPassport No.Date of Arrival ( From) Date of Departure ( To)Room No.ClerkYou wouldnt believeCheck upSurname LiFirst Name AihuaSex FemaleNationality China Passport No.Dat
20、e of Arrival ( From) September 192008Date of Departure ( To) September 28 2008 Room No. Room 305Clerk Lin FengRoom Reservation VI Vocabulary DevelopmentVI Vocabulary DevelopmentWords and ExpressionsListen to me, please. bellboy n. (doorman)负责行李的男服务员 lobby n.大厅periodic report n. 定期报告 information desk
21、 信息台，资讯台currency exchange 兑换货币 switch board 电话总机，服务台walk-in guest 没有预约的客人 occupied room 有人入住的房间guest resource 客户资源 deposit n.定金，保证金Room Reservation VII English around YouVII English around YouA story?English is everywhere! A person checks into a hotel for the first time in his life, and goes up to h
22、is room. Five minutes later he calls the desk and say, Youve given me a room with no exit. How do I leave? The desk clerk says, Sir, thats absurd. Have you looked for the door? The person says, Well, theres one door that leads to the bathroom. Theres a second door that goes into the closet. And theres a door I havent tried, but it has a do not disturb sign on it.Once upon a time,Story
