1、Unit 2 Understanding each otherProject&AssessmentCreating a short play about communicationfriction争执，摩擦complain抱怨，投诉annoyed恼火的，生气的negotiate谈判，商定straighforward坦诚的，简单的tolerate容许，忍受允许embarrassed尴尬的，窘迫的refound退款。cooperate合作，协作，配合reject排斥，拒绝接受intervention干涉行为，干预sincerely真诚的，诚实的put yourself in sbs shoes设身
2、处地，处于某人境地account for是的说明（原因），（数量上，比例上）占live in harmony with与和谐共处， get on well with与某人相处融洽for the benefit of 为了的好处利益communicate sincerely真诚的沟通。1.我们经理昨天收到一名顾客关于服务的投诉。2.如果你对所购商品不满意，我们保证全额退款。Our manager received a complaint about our poor service from a customer.If you are not delighted /satisfied/ happ
3、y with with our purchase we guarantee to refund your money in full. 3.常言道，远亲不如近邻。4.互相帮助去创造一个和睦的社区，是我们的责任。 As the popular saying goes,distant relatives are not as good as close neighbors. Its our responsibility to help each other to create a harmonious community.假定你是李华，最近在国外某购物网站上购买了一双鞋，但收到货假定你是李华，最近
4、在国外某购物网站上购买了一双鞋，但收到货后发现于你订购的鞋颜色不一致，快递延误，包装也不行，请你给后发现于你订购的鞋颜色不一致，快递延误，包装也不行，请你给该网站客服写一封电子邮件。该网站客服写一封电子邮件。内容包括：写信的目的内容包括：写信的目的/投诉内容投诉内容/你的要求你的要求注意写作字数应在注意写作字数应在80左右。左右。Dear Sir /Madam,Im writing to express my dissatisfaction with the pair of shoes I purchased from your online store. I had ordered a pa
5、ir of white shoes, but I received a pair of black ones.what is worse , there was weeks delay in delivering the shoes, which had been expected to arrive last Friday. What truly annoyed me was the poor packaging of the shoes. For the above reasons, I demand that you send a new pair of white shoes to m
6、e as soon as possible or I should be given a full refund. Im looking forward to your reply.yours faithfullyLi Hua。account the issueexpress your feelingsmake your requiremensThe old man needs to use his walking stick every day and night ,but it creates a noise on the floor and disturbs the family liv
7、ing on the floor beneath him. The young mother thinks he should try to keep quiet during her sons study time. The old man is very stubborn and refused to do that,so they have been quarrelling over this issue since last month.SolutionsThe community leader should ask them to have a nice conversation t
8、ogether and work out a plan which supports the old mans right to use the walking stick as well as the mothers right to create a quiet environment for her son to study.PreparationWhat are the factors that bring about a favourable conversation and better understanding between each other?the appropriat
9、e style of communicating; your choice of words; your body language; the value of empathy.Make up a short play in groups. Provide your own suggestions to create the short play. A: B: A: B: A: B: ImplementationWe can use appropriate communication styles to let the mother and the old man express their
10、opinions. We can also use both language to show how the mother feels about the noise and how the old man feels about his needs. Moreover, the community leader can also use his or her body language to show how he or she feels about the issue.ImplementationPresent the short play in class.EvaluationEva
11、luate the outcome of this project. the appropriate style of communicating; your choice of words; your body language; the value of empathy.Then vote on which short play is the best.How to create a harmonious communityfrom the perspective of a community leader Make a proposalHow to create a harmonious
12、 community sampleIt seems unavoidable for us to meet with differences or arguements with our friends,family members,or neighbours.when frictions come about,it is necessary to carry out an effective communications in stead of endless complaints even quarrels for the benefit of problems solving.Puttin
13、g yourself into others shoes often brings unexpected outcomes.By looking at the situation from their perspective, you can empathize with them easily and make a challenging communication go smoothly.Keep it in mind that it is our Chinese traditional virtue to respect for the eldly and care for the yo
14、ung.We all want to live in a friendly and peaceful world ,full of love. so let us shoulder our responsibility to make a joint effort to create a harmonious community.Homework1. Polish up the short play.2. make a proposalShare your point of view from the perspective of a community leader on How to create a harmonious community
