1、高二上学期作文训练（四）：投高二上学期作文训练（四）：投诉信诉信 n在遇到一些不文明现象、所购商在遇到一些不文明现象、所购商品质量差、售后服务不满意等情况品质量差、售后服务不满意等情况下向相关机构或人写信寻求解决问下向相关机构或人写信寻求解决问题。题。n在语言方面，要注意把握分寸，在语言方面，要注意把握分寸，要公平、公正。要公平、公正。What is a letter of complaint?n投投诉诉信信通通常常包包括括以以下下内内容：容：1.1.表表明明写写信信目目的的，因因何何事事向向对对方方提提出出投投诉。诉。2.2.具具体体存存在在的的问问题。题。3.3.希希望望对对方方能能重重视
2、视并并妥妥善善解解决决这这个个问问题。题。二、阅读投诉信范文回答问题。二、阅读投诉信范文回答问题。你是李华，两周前你从网上订购了你是李华，两周前你从网上订购了一套书虫系列读物（一套书虫系列读物（Bookworm Series）昨天才到货，且包装破损，数量不足。昨天才到货，且包装破损，数量不足。请就此向网店客服写邮件投诉。要点如请就此向网店客服写邮件投诉。要点如下：下：1.介绍购物情况介绍购物情况 2.反映存在问题反映存在问题 3.提出解决方案提出解决方案 Dear Dir,I am Li Hua,one of your customers.Im writing to make a compla
3、int about the poor Web service I have received,and ask for reasonable compensation.The reason is that I ordered a set of Bookworm Series on your website two weeks ago,but I didnt receive them until yesterday.And much to my disappointment,the books were so poorly packed up that the cover of one book
4、was torn.To make matters worse,it is not a complete set,for I found one book missing.I appreciate it very much if you could investigate the matter seriously,and I would like to have this matter settled properly by giving me a full refund or delivering a new set of books to me before this Saturday.Th
5、ank you for your consideration and I will be looking forward to your reply.Sincerely,完善写作流程图完善写作流程图n n n 自我介绍自我介绍写作目的写作目的内容内容常用语块常用语块1.抱怨抱怨 _2.糟糕的服务糟糕的服务 _3.采取措施采取措施 _4.解决问题解决问题 _5.预防预防发生发生 _preventfrom happeningcomplain aboutpoor servicetake measuresdeal with/solve the problem6.调查此次事件调查此次事件 7.表达不满表
6、达不满 8.要求合理的赔偿要求合理的赔偿 investigate/look into the matter/incidentexpress ones dissatisfaction aboutask for reasonable compensation.套用句式套用句式 写信目的，写信目的，因何事向对方提出投诉。因何事向对方提出投诉。Im writing to make a complaint about the poor Web service I have received.投诉内容：投诉内容：The reason is that.At first,Whats worse,Eventua
7、lly,n希希望望得得到到的的结结果：果：I appreciate it very much if you could investigate the matter seriously,and I would like to have this matter settled properly by giving me a full refund or delivering a new set of books to me before this Saturday.三、投诉信模板三、投诉信模板Dear _，I am _(自我介绍自我介绍).I am writing to make a compl
8、aint about _(抱怨的事情抱怨的事情)(抱怨详细内容抱怨详细内容)The reason for my dissatisfaction is that _(抱怨的第一个方抱怨的第一个方面面).In addition,_(抱怨的第二个方抱怨的第二个方面面).Under these circumstances,I find it _(感觉感觉)to _(抱怨的方面带来的后果抱怨的方面带来的后果)I appreciate it very much if you could _(提提出出建建议议和和请请求求),and I would like to have this matter settl
9、ed by _(解解决决方方式式+解解决决期期限限)Thank you for your consideration and I will be looking forward to your reply.Yours sincerely，.四、课堂练习n假定你是李华，上周六，你有一次不假定你是李华，上周六，你有一次不愉快的就餐经历，对餐厅的服务员态愉快的就餐经历，对餐厅的服务员态度非常不满意。于是你给该餐厅老板度非常不满意。于是你给该餐厅老板写一封投诉信。要点如下：写一封投诉信。要点如下：n1.1.问题：牛肉面有苍蝇，服务员态度问题：牛肉面有苍蝇，服务员态度粗鲁。粗鲁。n2.2.要求：餐厅赔礼
10、道歉。要求：餐厅赔礼道歉。n注意：注意：1.1.词数词数100100左右。左右。2.2.可以适当可以适当增加细节，以使行文连贯。增加细节，以使行文连贯。3.3.开头语开头语和结束语已为你写好。和结束语已为你写好。Dear Sir,第一段：自我介绍第一段：自我介绍+写信目的写信目的 I am Li Hua,a frequent customer in your restaurant.I have been pleased with your excellent service for years but now Im Im writing to make a complaint about th
11、e poor service.第二段：投诉原因（包括背景第二段：投诉原因（包括背景:上周六，你有一次上周六，你有一次不愉快的就餐经历不愉快的就餐经历+要点要点1：牛肉面有苍蝇，服务：牛肉面有苍蝇，服务员态度粗鲁）员态度粗鲁）Last Saturday,I went to your restaurant to have noodles but I had an awful experience.The reason is that when I was eating,I suddenly found there were two flies in them,which made me sick.
12、So I asked the waiter to give me another bowl of noodles,but he didnt change it and said in a rude manner that he was too busy to solve the problem.Your service makes me feel uncomfortable.第三段：提出建议和要求+要点2 I appreciate it very much if you could and I would like to have this matter settled by Thank you for your consideration and I will be looking forward to your reply.investigate this problemmaking an apology to me sincerely作业n完成导学案上的写作。完成导学案上的写作。
