1、 Practical writingLetters of ComplaintComplain!Complain!refundComplain!Complain!These dialogues between tourists and a tour guide took place after a whale watching tour.Practical WringPractical WringListeningToo wet to go outsideNot statedNot statedBoat got back too lateA full refundA full refundSaw
2、 only one whale in the distanceA full refundA refund of half the fareDialogue 11.Im sorry but with the tour.2.Well,it was outside My two kids .we werent very happyso wet we couldnt goare very disappointedPractical WringDialogue 21.Yes,the whales were awesome but .2.Im sorry but .I now have to make a
3、nother airline booking and I have no idea whether therell be any seats available.Im feeling very annoyedthats not good enoughId like a full refundPractical WringDialogue 31.Excuse me,the tour and wed please.2.as were visitors to this area and were leaving tomorrow morning.3.Well,actually,.wasnt what
4、 my husbandand I had expectedlike a refundIm afraid thats no good for uswed like a full refundPractical Wring Im sorry but Im afraid Thats not good enough.Im feeling annoyed with/unhappy about/unsatisfied with Id like to talk to the manager.Id like a half/full refund,please.Thats no good for me.You
5、should do something about it.The fish you ordered tastes terrible.Complain to the manager of the restaurant.DialoguePractical WringLetters of complaint When you feel unsatisfied with something or someone,it is often a good idea to put the details of your complaint in writing.Practical WringGeneral T
6、ips1.Be polite because rudeness will not help.2.Point out the problem clearly.3.Say what you want for your complaint to be resolved.4.Give a reasonable timetable for action to be taken.Practical WringDear Sir,I am happy that the refrigerator we ordered last week has arrived on time.But it is a great
7、 pity that we find there is something wrong with the refrigeration facilities.After we used it for several days.we found that food stored in the refrigerating compartment turned bad quickly.When we finally decided to take the temperature in it,we were surprised to find it was around 15,far from the
8、standard temperature range from 0 to 9.This problem has affected our normal life.Would you please let me know whether or not you can send a repairman as soon as possible?I hope that my problem will get your kind consideration.Yours faithfully,Li MingBackgroundProblemSolutionClosingSample letterPract
9、ical WringStructureLOGOCompany and Slogan1.Background/Introduction2.Problem3.Solution/Suggestion4.ClosingPractical WringProblem I am writing to draw your attention to I am writing to point out some problems with I am writing the letter to you in the hope that It is a great pity that we find there is
10、 something wrong with I wish to express my disappointment about I can hardly put up with it any more.Practical WringSolution/Suggestion I hope you will consider my suggestions.I think it would do great good if you could.I advise you to In my opinion,you should I suggest that you should.I think it wo
11、uld be more beneficial if you could I suggest that you look into this matter immediately and deal with it quickly and properly.Solution/SuggestionPractical WringSolution/Suggestion I hope that my problem will get your kind consideration.I hope youll find my suggestions useful.We trust that you will
12、now consider this matter seriously.We will appreciate your willingness to make up for the loss.I am looking forward to your early reply.Thank you for your consideration.ClosingPractical Wringlitteringlitteringscribblingscribbling 假设你是来自高二9班的李越，有感于校园中存在的随意涂写（to scribble）和乱丢垃圾（to litter）的行为，请用英语给校长写一封
13、信。信中应包括以下内容：1.说明这些行为产生的不良影响；2.提出建议；3.表示感谢。实战演练Practical WringBrainstormingPractical WringDear Mr.Headmaster,I am Li Yue,a student from Class 9,Senior II.I am wring to draw your attention to some improper behavior among us students.When I go around the school,I often see littering.Whats worse,when I
14、study in the library,I often see scribbling on the desk.I always feel ashamed whenever I see this.It makes our school dirty and unpleasant,and does harm to the image of our school.It is not clearly appropriate for a student to litter and scribble about.I wonder if the school could place more dustbin
15、s around and set up specific rules against such behavior.At the same time,students should be encouraged to develop good habits and better behave themselves.I believe that,with the joint efforts of both teachers and students,our school will become a more enjoyable place in the near future.Thank you for your consideration.Yours faithfully,Li YueSample letter Homework Suppose you bought a woolen scarf(围巾)by mail order but later found a hole in it.Write a letter of complaint to describe that matter and require settlement.Practical WringPractice makes perfect!Thank YouThank You!
