1、民航情景英语民航情景英语Unit 10 Safety and Emergency IILearning ObjectiveIn this unit you will learn:how to provide explanations for safety and emergency based on airport regulations;how to provide services according to procedures;how to deal with problems using expressions about safety and emergency.Guided Lea
2、rning Most peoples perception of the cabin crew role is that they are there to serve coffee and refreshments to the passengers.Whilst there is some truth in this,the main part of their role is for safety.In fact,it is a legal requirement for the aircraft to be carrying a specific number of cabin cre
3、w on board at any one time.As a member of the cabin crew team for your selected airline you will be required to undergo rigorous cabin crew safety and aviation training,as well as learning how to give safety demonstrations to passengers.In this module we will look at some of the more important proce
4、dures you need to learn in order to become cabin crew.Warmer.Read the following pictures and answer the questions.1.The following are emergency items on board.Are you familiar with their meaning and can you add any more?2.Matching the name with its image.A.anti-smoke goggles B.flashlight C.crash axe
5、 D.fire extinguisher Situational Learning _II.Find the definition in Column B which matches the word or phrase in Column A.A1.boarding pass 2.ID 3.baggage4.window seat5.aisle seat6.visa7.passport8.departure gate9.luggage tag10.panic B A.a ticket for boarding B.Identification Card C.gate for depart D
6、.a seat next to an aisle E.a mark in your passport F.an official document allowed to go aboard G.suitcases H.a seat by a window in an aircraftI.a small piece of paper for identificationJ.an overwhelming feeling of fear and anxietyLinda is a purser of the flight.The flight is experiencing turbulence.
7、Look at the picture.What does Linda do?What is she doing now?Work with a partner to make at least two sentences for this picture.SettingTopic one:Emergencies(FA:flight attendant P:passenger)Sample Conversation 1(The lavatory is on fire.)FA:A fire has broken out in the lavatory.We ask you to remain c
8、alm as we extinguish it.(The cabin attendants have put the fire out immediately and a passenger runs out of the lavatory.)FA:What happened in the lavatory,sir?P:I smoked in the lavatory and it got the lavatory on fire accidentally.FA:For the sake of safety,smoking on board is strictly forbidden espe
9、cially in the lavatory.Its very dangerous.P:Im extremely sorry,its my fault.Vocabulary and Expressionslavatory n.厕所，盥洗室on fire 着火extinguish v.熄灭；扑灭put the fire out 灭火 Check Your Understanding1.What happened in the lavatory?2.Who put out the fire?3.Whats the reason of the fire?Sample Conversation 2(A
10、 passenger wants to go to the toilet while the captain is turning on the seat belt sign.)P：Excuse me,Miss.FA:Yes,what can I do for you?P:I really need to go to the toilet.When will the captain turn off the seat belt sign?FA:I am extremely sorry to tell you that our plane met with the turbulence a fe
11、w minutes ago.In order to ensure your safety,you must remain seated and fasten your seat belt.P:But how long should we have to wait?FA:I understand that you would like to use the lavatory once the captain feels it safe,the seat belt sign will be switched off and it will then be safe for passengers t
12、o get up and use the lavatories.We appreciate your patience and understanding.P:OK,I hope we can pass through the area of turbulence immediately.FA:Oh,yes,thank you for your cooperationVocabulary and Expressionsturbulence n.气流颠簸；动荡ensure vt.保证；使安全；确保switched off 关闭appreciate vt.欣赏；赏识；感激patience n.耐心
13、Check Your Understanding1.Whats the matter?2.who can turn off the seat belt sign?3.Is the passenger allowed to go to toilet?TasksAccording to sample dialogues,make conversations with your partner by using the prompts given below.(P:passenger FA:flight attendant)Task1P:the location of a life jacketFA
14、:explain the location Task 2P:the use of the oxygen mask FA:explain the usageTask3 P:turbulenceFA:make him calmTopic Two:BroadcastSample Broadcasting 1Ladies and gentlemen,We have a minor fire in the front/center/rear cabin and we are quickly containing this situation.Please remain calm and follow t
15、he directions from your flight attendants.We will relocate the passengers near the fire.All other passengers remain seated with your seat belts fastened.Thank you for your cooperation and assistance.Vocabulary and Expressionsminor adj.较小的；次要的rear adj.后面的assistance n.帮助Check Your Understanding1.Whats
16、 the matter?2.Whats the requirement to passengers?3.Why relocate the passengers?Sample Broadcasting 2 (The announcement by the first officer.)Ladies and gentlemen，Our airplane is now being depressurized.Please do not be panic.Remain in your seat with your seat belt fastened.Please pull down one of t
17、he oxygen masks which has dropped from the ceiling.Place it over your nose and mouth and breathe normally,if you are seated next to a small child or infant.Please put on your mask first and then assist your child.The aircraft will have an emergent descent.Please follow the instructions of cabin crew
18、.Thank you!Vocabulary and Expressionsdepressurized adj.减压的panic adj.恐慌的；惊慌的oxygen masks 氧气面罩descent n.下降；下坡Check Your Understanding1.How about the airplane now？2.What should the passengers do？3.How about the small child?Sample Broadcasting 3 We will begin the preparation for our ditching.It is essen
19、tial that you remain calm and follow our instructions.Return your seat to its upright position and fold away the table.Remove all sharp objects from your body,which may cause injury.Put these objects in your hand luggage.Place your hand luggage under the seat in front you.For your own safety,leave y
20、ou hand on board.Do not inflate your life vest inside the aircraft.Thank you.Vocabulary and Expressions ditch v.使（飞机）在海上紧急降落upright adj.垂直的，直立的；笔直的Injury n.伤害；损害 Check Your Understanding1.How about the airplane?2.What does it mean“sharp objects”?3.Can I inflate the life vest inside the cabin？TasksAc
21、cording to sample conversations,make conversations with your partner by using the prompts given below.(P:passenger FA:flight attendant)Task1P:not sure about ditchingFA:show the procedures about ditchingTask 2 P:scared of fire on boardFA:appease the passengersTask3 P:experencing turbulenceFA:appease
22、the passengersSection2 Progress Check1.Translate the following phrases1)防火保护系统2)发动机3)逃离滑梯4)紧急着陆5）防撞击姿势6)听从指挥7）移除尖锐物品8）客舱安全须知9)最近的安全出口10）水上降落2.Answer the following questions16)What is ditching？17)How to deal with the fire in lavatory?18)What is the use of escape slide?19)What should the passenger nea
23、r the emergency exit do?20)How to make a request in the cabin?3.Situational Dialogue safely intend life hurthurt remainflight landing on terrible captain(A cabin attendant is instructing passengers before the emergency landing.)CA:Attention please.Fasten your seat belt immediately.The plane will mak
24、e an emergency_ because of a sudden breakdown of an engine.Ax:Oh.dear!Thats _!CA:Dont panic!Our _ has full competence to land _.All the crew members of this _ are well trained for this kind of situation.So please obey instructions from us.PAX:What should we do then?CA:Just fasten your seat belt and
25、_ in your seats.Do not walk about in the cabin in case you should be _.PAX:Oh,I see.CA:What are you doing,Sir?PAX:I _ to inflate the _ vest and put it onCA:You neednt do it now because we are not going to land _ water.Besides,you must not inflate your life vest in the cabin.if you are asked to use i
26、t,you should inflate it by pulling down the red tab as soon as you leave the aircraft.Have you got all that?PAX:Oh,I see.Thank you._ _KEYS:1.Translate the following phrases1）fire protection system;2）engine；3）escape slide;4）emergency landing；5)brace position；6）follow the instrction；7）remove sharp obj
27、ects；8）in-flight instruction；9)the nearest exits；10）landing on the water2.omitted3.Situational Dialoguelanding terrible captain safely flight remain hurt intend life on Helping a sick passenger on a plane The load was heavy,fuel would need to be dumped,and an unplanned landing in San Diego would mea
28、n wed hit a notoriously short runway,and wed hit it hard.As all pilots know,a plane with a full tank can hit the ground with enough force to critically damage the plane.It can also mean the airline will need to spend tens of thousands of dollars on mandatory inspections and repairs.While flying,perh
29、aps once a year now,I hear a flight attendant ask over the intercom,“Is there a doctor on the plane?”I always respond.Ive helped people with small problems,like nausea,and Ive helped people with life-threatening conditions.On one flight I even asked the pilot to divert the plane.Case history#1 An el
30、derly man with COPD was experiencing shortness of breath.When a flight attendant asked for help,I approached the passenger and could tell the cause was simply COPDhe was not experiencing another event.I knew the airline kit had an albuterol inhaler,which would be helpful,but he could use more.As luc
31、k would have it,I had prednisone with me and knew that it could make a difference in his breathing.The flight attendant handed me a headset,and in a short time I was on a three-way call,via VHF radio,with in-flight medical controlan emergency-physician service in Denver that contracts with many U.S.
32、airlinesand the pilot.I explained the passengers symptoms and described why I believed my personal prescription of prednisone would help.The Denver physician agreed that this would be a safe course of action,and the pilot listened to our conversation,asked questions,and granted me permission to admi
33、nister the prednisone and put the passenger on oxygen.The passenger also took a few puffs of the albuterol inhaler from the airline kit,and in a short time,he was feeling good.I checked on him every half hour or so,and his breathing stayed under control.Case history#2 My plane had departed from San
34、Francisco on its way to Mexico.Not long after we passed Los Angeles,a passenger began experiencing chest pain,shortness of breath,and leg pain.After I answered the flight attendants request for assistance,I discovered through an interpreter that the Spanish-speaking passenger had recently undergone
35、knee surgery and had stopped taking his anticoagulants.A quick assessment convinced me he had a potentially fatal condition and would benefit from a rapid evaluation on the ground.If we continued on course,he might not make it to Mexico.To complicate things,the plane was not in a good situation for
36、landing.Once again,I took the headset and told the pilot and the Denver physicianwhom I had met personally at a medical conference and whom I had spoken to just a few hours earlierwhat was going on.The pilot expressed concern about the heavy plane,and I thought he was going to keep heading to Mexico
37、,but he surprised me.He circled the San Diego airport,made the emergency call to the control tower,and landed the planereally hardon the runway.Hed called ahead for an ambulance,so shortly after landing,I escorted the passenger to the ambulance,talked to the EMT about his condition,and wished him we
38、ll.I never found out if the passenger survived,but I knew Id helped him have a shot.The typical health conditions youll see The usual events on a plane involve shortness of breath,nausea,dizziness,chest pain,palpitations,and headaches.Studies show that health care providers provide assistance in 80
39、percent of medical events on a plane.1 If youre a general physician,and you have a wide breadth of medical knowledge,you shouldnt be afraid to identify yourself and do something to help.If youre a specialist with a narrow scope of knowledge,you might not be able to give as much help.If you do,though
40、,just assess the situation.If its not serious,tell the flight attendant that this is out of your scope of practice and ask him or her to call for another volunteer.If its serious and you dont feel comfortable administering care,encourage the flight attendant to ask for anyone else with medical train
41、ing.Theres almost always a willing paramedic,nurse,or Eagle Scout ready to help.In fact,most flight attendants have training in first aid,CPR,and AED use,so you can let them use their training to care for the passenger while you encourage and assist.The typical medical supplies youll work with The l
42、arge U.S.commercial airlines should have a first aid kit and an AED.That means youll most likely have basic first aid supplies plus a stethoscope,blood pressure cuff,a bag valve mask,aspirin,dextrose,atropine,lidocaine,saline,albuterol inhalers,injectable epinephrine,an oral antihistamine,an IV cath
43、eter,IV antihistamines,an IV drip set,and several syringes.2 With regional planes,prop planes,and international planes,the supplies can vary.If you decide to help on any plane,dont wait for a flight attendant to tell you about the supplies.Ask for them by name.Dont let the fear of a lawsuit stop you
44、 Ive talked to colleagues about helping passengers,and theyve sometimes expressed worry that with the lack of equipment,they might not be able to help the patient and could get sued.But dont let this prevent you from doing all you can to help.In 1998 the Aviation Medical Assistance Act provided that
45、 state-qualified EMTs,paramedics,physicians,nurses,and physician assistants should not be liable for medical help given to a passenger in good faith,provided there is no gross negligence or willful misconduct.3Advice for health care providers Dont be afraid.Its humanitarian.People are supportive and
46、 appreciativeand youll never be alone.If you know what youre doing with CPR,aspirin therapy,and an AED,the odds of something serious happening are very small.I can tell you that every time Ive volunteered to help,Ive always had a good experience.On one flight,when I dealt with two different emergenc
47、ies,my wife said,“Im never flying with you again,”but she wasnt serious.Being a Good Samaritan means you dont get compensated,and often youll get a quick thank you and thats it.An airline might give you a few thousand miles or a free drink,but its not typical.After we arrived in Mexico,I walked into the hotel lounge and saw a few passengers from the flight.They pointed at me,giggled,and gave me a standing ovation.At that moment,in the lounge with my fellow passengers after a long,eventful flight,it was really nice to be there.Thank You
