1、Warming up:who:airport representitaive/bell manWorking place:international or domestic airport/train or bus station/harbor/hotel lobbyWay of service:face to faceService progress and practical expression：1.Greet the guest and introduce yourself2.Introduce yourself to the guest.3.Arrange bus/taxi/car
2、for the guest.4.Help the guest with the luggage.5.Communicate with the guest and offer help.Key points:When picking up guest at the airport or train station,raise up the picking-up board and contact the concierge in time.When arranging a taxi for guest,introduce the price to him/her and give some advices.When deliver guest luggage,pay attention the number of luggage,classify the lyggage and put the luggage tags on them.
