1、Chapter OneOffice HourChapter One Learning Objectives After the study of this chapter,the students are expected to:Know how to greet new colleagues in workplaces;Know how to answer and make business phone calls;Talk on the phone with potential international business people to establish business rela
2、tions.Chapter One Background Informationv Theres a chance you could be introduced to everyone from the president of the company to the water delivery staffer.While its key to be kind and gracious to everyone,you will want to have different messages prepared for different people.How you greet people
3、should be related to both their position and to how you will interact with them on a regular basis.Co-workers are people who are basically on the same level as you.They are not subordinates,and not superiors.These people should be met with an introduction,a description of what youll be doing and pos
4、sibly some brief discussion about how your roles will intersect.If youre unsure of how to address people,ask the person who hired you or the individual providing orientation.Some environments prefer a formal approach while others are more casual.v Chapter One Background Information v You may be intr
5、oduced to departments rather than individuals,or you may be asked to stand and introduce yourself during a staff meeting.In this case,have a brief introduction prepared,and be ready to field a few questions about your background and what brought you to the company.Keep in mind,the most important par
6、t of greeting new colleagues is to be open,personable and professional.v v.Chapter One Background Information v Businesses communicate through various means,including e-mail or distributed memos,but when only a two-person conversation will do,you cant beat the telephone.During a telephone call,both
7、parties have the benefit of live interaction and can immediately exchange ideas.Since time is important in a small business,maximize each phone call for optimum effectiveness.Prepare yourself before you pick up the phone to help you organize your thoughts and achieve your goal without an unnecessary
8、 second call.Chapter One Background Information v Speaking on the phone remains an important business tool.Many professionals in the workplace have been relying on e-mail as their primary communication tool for years,leaving their phone skills rusty.Some companies decide that their employees are ove
9、rwhelmed by e-mail and want them to get back to using the phone.That means everyone picks up the phone and calls each other rather than engaging in lengthy e-mail conversations.It sounds simplistic but it is a small thing that makes a big difference accomplishing in a two-minute phone call what woul
10、d otherwise take several e-mail exchanges.It helps close business quicker because even IM instant messaging is not a true two-way conversation.There are subtleties that are captured in conversation that cant be gleaned in any other way.You can also convey your passion better.Chapter One Background I
11、nformation v There have also been quite a few means of business communication as through telephone,telegram,telex,fax,e-mail,e-commerce,and business letters.Often people enter into trade cooperation orally by telephone calls.Personal visits,face-to-face talks,discussions,and negotiations are also fr
12、equently used for the establishment of business relations.Chapter One Background Information v Whether youre in sales or some other fields,business appointments are key elements of building effective relationships with clients and other business contacts.With someone you already know,making an appoi
13、ntment might be as easy as sending an e-mail or making a personal phone call.When trying to schedule first-time appointments,however,do a little homework in advance to enhance your chances of receiving a positive response.Chapter One Background Information Notes to background information:gracious a.
14、亲切的 on a regular basis 经常的，定期的 subordinate n.下级 superior n.上级 orientation n.方向，目标 memo n.备忘录 optimum a.最佳的 overwhelm v.使应接不暇 lengthy a.冗长的Chapter One Background Information Notes to background information:subtlety n.细节 telegram a.电报 telex n.电传 fax n.传真 e-mail n.电子邮件 e-commerce n.电子商务 business letter
15、 商务信函Chapter One Words and expressions:Dialogue 1vPersonnel Manager 人事部经理vAssistant Sales Manager 销售部经理助理vSales Manager 销售部经理vbranch n.分公司vgolfer n.高尔夫球手Chapter OneSupplementary useful words and expressions considerate adj.体贴的，体谅的 trustworthy adj.可靠的 strengths n.长处 weakness n.弱点 Chapter One Words an
16、d expressions:Dialogue 2vSales Department 销售部vInternational Marketing Department 国际营销部vspecialize in 专营vhave wide business connections with 和有广泛的业 v 务联系vbe in position to place large purchase orders 有实力下大订单vpurchase order 购买订单（简称：PO）v Chapter One Words and expressions:Dialogue 2venjoy a high reputat
17、ion in the US market 在美国市场享有v 很高的声誉vtapestry n.挂毯vThey are promising items.这些产品前途无量。vbrochures,samples,and the pricelist 小册子、样品和价v 格表 v Keys to the exercises1.1)pleasure 2)may 3)message 4)through 5)engaged 6)available 7)repeat 8)establish 9)specializing 10)cooperationChapter OneChapter One Keys to t
18、he exercisesv2.v1)a-4 b-5 c-2 d-1 e-3v2)Open-ended question Keys to the exercises3.1)(1)Id like to introduce myself.Im Peter Emory.(2)Could you reconnect me please?We were cut off.(3)Please put me through to 88563689,extension 3312.(4)Ill pass on your message to Frank as soon as he arrives.(5)We wis
19、h to enter into direct business relations with you.Chapter OneChapter One Keys to the exercisesv 2)2)v(1)请问您是哪位？v(2)李先生，有你一个电话。v(3)彼得现在正忙，你愿意等一会儿吗？v(4)我是鲍勃安德森，我还是找安里根。刚刚电话断线了。v(5)我们希望表达我们的愿望，和你们建立塑料鞋方面的业v 务关系。Chapter One Keys to the exercisesv 4.v 1)put you throughv 2)take a message for youv 3)confirm the timev 4)Frank Anderson speakingv 5)Is that right
