1、2022-12-12欢迎加入酒店英文培训班欢迎加入酒店英文培训欢迎加入酒店英文培训班班欢迎加入酒店英文培训班第一章第一章 日常问候及服务中常见单词日常问候及服务中常见单词|您好！How do you do!|对不起！I am Sorry!|请勿打扰 Do not Disturb(DND)|谢谢！Thank you!|再见！See you next time.|早上好！Good morning!|下午好！Good afternoon!|晚上好！Good evening!|晚安！Good night!欢迎加入酒店英文培训班|欢迎光临我们酒店！Welcome to our hotel!|祝您旅途愉快
2、！I hope you have a nice trip!|电梯 lift,elevator|楼层 floor|请稍等！Wait a minute,please!|经理 manager|主管 supervisor|总经理 GM(general manager)欢迎加入酒店英文培训班|办公室 office|服务员 attendant waiter waitress maid|送餐服务 room service|自助餐 buffet|早餐 breakfast|水 water|饮料 soft drink|我很乐意!I am very pleasure!(or“Its my pleasure!”)欢迎
3、加入酒店英文培训班|前台接待 reception,front desk|收银员 cashier|大堂 lobby|咖啡厅 coffee shop|中餐厅 Chinese restaurant|客房 guest room|的士 taxi|巴士 bus欢迎加入酒店英文培训班|西餐厅 western restaurant|夜总会 night club|卡拉OK KTV|桑拿 sauna|沐足 foot massage|宴会厅 banquet hall|会议室 meeting room|健身中心 fitness centre欢迎加入酒店英文培训班|客房服务中心 housekeeping service
4、 centre|行李生 bell boy,concierge|帮助 help|危险 dangerous|安全 safety|出口 exit|保安 security欢迎加入酒店英文培训班|清洁 clean|脏的 dirty|好的 good|坏的 bad|好看的 nice|高兴的 happy|食物 food欢迎加入酒店英文培训班|电话 telephone|国际长途电话 IDD international direct dial|国内长途电话 DDD domestic direct dial|商务中心 business centre|复印 copy|传真 fax欢迎加入酒店英文培训班第二章酒店及各营
5、业点名称第二章酒店及各营业点名称用餐各场所用餐各场所西餐厅：兰餐厅 Orchid Western Restaurant中餐厅:蝶餐厅 Butterfly Chinese Restaurant盘王小厨：LordPansKitchen 欢迎加入酒店英文培训班住宿住宿|酒店客房 hotel guest room 康体场所康体场所|康体中心 fitness center|棋牌室 chess and card room|兵乓球 table tennis|英式桌球 snooker|健身房 gym|瑜伽室 yoga room 欢迎加入酒店英文培训班|篮球 basketball|羽毛球 badminton|网
6、球 tennis|恒温泳池 indoor swimming pool|室外泳池 outdoor swimming pool|沙滩泳池 sandy beach swimming pool 欢迎加入酒店英文培训班娱乐、休闲场所娱乐、休闲场所|沐足 foot massage|SPA按摩房 SPA room|夜总会 night club|卡拉OK包房 KTV room|三公主KTV The Third Princess KTV|砂盐浴 sand&salt bath欢迎加入酒店英文培训班第三章 酒店设施及服务介绍词汇|咖啡厅：coffee shop|大堂吧：lobby lounge|卡拉OK包房：KTV
7、 room|会议室：conference room|酒吧：bar|夜总会：night club|24小时送餐服务：24 hours room service欢迎加入酒店英文培训班|洗衣服务：laundry service|迷你酒吧：mini bar|自助银行：ATM bank|客用保险箱：safe deposit box|商务中心：business center欢迎加入酒店英文培训班|健身房：gym|桑拿：sauna|美容美发：beauty salon|保健按摩：health massage 欢迎加入酒店英文培训班|第四章第四章 酒店各部门英文名称酒店各部门英文名称|行政办：Administr
8、ation office|人力资源部：Human Resources Department|保安部：Security Department|财务部：Accounting Department|营销部：Sales&Marketing Department|工程部：Engineering Department 欢迎加入酒店英文培训班|前厅部：Front Office|管家部：Housekeeping Department|娱乐部：Recreation Department|中餐厅：Chinese Restaurant|西餐厅：Western Restaurant|日式餐厅：Japanese Res
9、taurant|桑拿部：Sauna Department|沐足部：Foot Massage Department欢迎加入酒店英文培训班第五章 酒店职位头衔英文名称|董事长：chairman|总经理：general manager|副总经理：deputy general manager|总监：director|经理：manager欢迎加入酒店英文培训班|大堂副理：assistant manager|推广经理：promotion manager|主管：supervisor|客户助理（主任）:guest relation officer|领班：captain|秘书：secretary|文员：cler
10、k|医生：doctor欢迎加入酒店英文培训班|电脑技术员：computer technician|客房服务员：room attendant|餐厅男服务员：waiter|餐厅女服务员：waitress|收银员（出纳员）：cashier|行李生：bellboy|保安员：security guard|接待员及咨客：receptionist|接线生：operator欢迎加入酒店英文培训班|司机：driver|采购员：purchaser|厨师：chef/cook|清洁工：cleaner|酒吧调酒员：bartender|救生员：lifeguard|美容师：beautician|美发师：hairdresse
11、r|绿化员：gardener|营销代表：sales representative欢迎加入酒店英文培训班第六章第六章 打招呼及送行的情景英语打招呼及送行的情景英语|Hi.嗨(用于朋友之间，较为随便，不宜对客人使用)！|Hello!你好啊(用于朋友之间，较为随便，不宜对客人使用)！|Good morning/afternoon/evening.早上好/下午好/晚上好。|Hows everything?一切都好吧？|How are you?您好吗？|Me too.我也是。欢迎加入酒店英文培训班|Fine.Thank you.And you?很好，谢谢。您呢（您也好吗）？|Not bad.还不错。|G
12、reat!（我）很好！|And you?你呢？（你好吗？）|Welcome to our hotel!欢迎光临我们酒店！|Glad to meet you.认识您太好了（用于初次见面）欢迎加入酒店英文培训班|Glad to see you again.再次看到您真是太好了。|I hope youll enjoy your stay with us.希望您住店愉快（用于客人入住时）。|Hope you have enjoyed your stay with us.希望您住店愉快（用于客人退房时）。|Thank you for coming.多谢光临（用于送客）。欢迎加入酒店英文培训班工作中的对话
13、工作中的对话|Dialogue A 对话A（G：Guest 客人 B:Bellman行李生）|B:Good afternoon.Welcome to our Hotel.下午好。欢迎光临我们酒店。|G:Good afternoon.下午好。|B:How many pieces of luggage do you have?请问您有几件行李？|G:Just one handbag.Ill take it myself.就一个手提袋。我自己来拿吧。|B:All right.This way,please.好的，这边请。欢迎加入酒店英文培训班|Dialogue B 对话B（G：Guest 客人 A:
14、Attendant服务员）|A：Long time no see,Mr.Smith.How are you?史密斯先生，好久不见了，您好吗？|G:Hi,Xiao Wang.Im fine,and you?嗨，小王。我很好。你呢？|A：Me too,thank you.You look great!我也一样，谢谢您。你看上去气色真好！|G:Oh yeah?Ill go sightseeing today.哦，是嘛？我今天要去观光。|A:Have a nice day!祝您玩得开心。欢迎加入酒店英文培训班第七章第七章 前台岗位情景英语前台岗位情景英语 接待Reception（接待生 Front O
15、ffice Receptionist 客人 Guest）|R:Welcome to Lord Pans Hotel.May I help you?欢迎光临盘王谷深航假日酒店。请问我能为您效劳吗？|G:Id like to check in.please.我要登记住宿。|R:May I have your name,please?请问大名？欢迎加入酒店英文培训班|G:Im Bill Handsome.我叫比尔.汉森。|R:Were expecting you,Mr.Handsome.You reserved a twin from today to July 3rd for two nights
16、.Is that right?我位正在期待您光临呢，汉森先生。您预订了今晚到7月3日号共两晚的双床间。是这样吗？欢迎加入酒店英文培训班|G:Exactly.对。|R:May I have your passport and credit card,please?We need them for registration.能出示您的护照和信用卡吗？我们需要登记资料。|G:Sure.好的。|R:We require a deposit of US200.Shall I take a print of your credit card?我们需要200美元作为定金。我能划印您的信用卡吗？欢迎加入酒店英
17、文培训班|Sure.好的。|R:Thank you,Mr.Handsome.Please sign the registration form and credit receipt.谢谢您，汉森先生。请您在登记表和与付账单上签字。|G:Sure.好的。欢迎加入酒店英文培训班|R:Here is your room card,breakfast voucher,credit card and passport.Your room is 1607 on the 16th floor.A bellman will show you to your room.Please enjoy your sta
18、y.这是您的房卡、早餐券、信用卡和护照。您的房间是16楼的1607房。服务员会带您过去，希望您住得愉快。欢迎加入酒店英文培训班第八章第八章 客房岗位情景英语客房岗位情景英语清洁客房清洁客房 Cleaning the Room（顾客 G:Guest 客房服务员 R:Room Attendant）|R:(knocking at the door)Housekeeping.May I come in?（敲门）我是客房服务员，可以进来吗？|G:Come in,please.请进！|R:Good morning,sir.May I make up your room now?早上好，先生。我现在可以清理
19、您的房间吗？欢迎加入酒店英文培训班|G:Sure.当然啦。|R:Shall I vacuum the room?请问需要吸尘吗？|G:No,thanks.不需要了，谢谢。（、清理完房间）|R:The room is done.Anything else I can do for you,sir?房间做完了。还有什么可以为您效劳吗，先生？|G:No,thanks.没有了，谢谢。欢迎加入酒店英文培训班第九章第九章 中餐部岗位情景英语中餐部岗位情景英语预订餐位预订餐位 Table Reservation（顾客 G=Guest 接待员 R=Receptionist）|R:Butterfly Chine
20、se Restaurant.May I help you?蝶餐厅。能为您效劳吗？|G:Id like to book a table for 6 tonight.我想预定今晚的餐台，要6位的。欢迎加入酒店英文培训班|Would you like a table in the hall or a private room?您需要订房间还是大厅？|G:Is there any difference?有什么收费区别吗？|R:Yes.For a private room,there is a minimum charge of 2000 yuan;while for a table in the ha
21、ll,there is no minimum charge.是的，房间最低消费2000元，大厅不设最低消费。欢迎加入酒店英文培训班|G:Ill just reserve a table in the hall.我订大厅的就可以了。|R:Certainly,sir.What time,please?好的，先生。请问您预计什么时候到达？|G:Around 7:30pm.大概在晚上七点半。|R:I see.A table for 6 for Mr.?我明白了。一张6位的餐台，给、（哪位先生）？欢迎加入酒店英文培训班|G:Mr.Ramsay.拉姆齐先生。|R:How do you spell it,p
22、lease?请问怎么拼？|G:Its R-A-M-S-A-Y.R-A-M-S-A-Y|R:And your telephone number,please?请问您的电话是？|G:Its 139-8765-9087.139-8765-9087.欢迎加入酒店英文培训班|R:139-8765-9087.Ill repeat it:a table for 6 for Mr.Ramsay,arriving at 7:30 pm tonight.Is that right?我重复一下：拉姆齐先生订了一张供6位用的餐台，今晚七点半到。是这样吗？|G:Yes.对。|R:Thank you for callin
23、g.Good-bye.感谢您来电。再见！欢迎加入酒店英文培训班 第十章第十章 西餐部岗位情景英语西餐部岗位情景英语 为客人点菜为客人点菜 Taking Orders （顾客G=Guest 女侍应生 W=Waitress）|W:Here is the menu,please take your time.这是菜单，您请慢慢看。|G:Thanks.Do you have set meal?谢谢。你们有套餐吗？|W:Yes,we do.(open the men)You can find them on this page.是的。（打开菜单、）您在这一页可以找到。欢迎加入酒店英文培训班第十一章第十一
24、章 康体中心情景英语康体中心情景英语在康体中心在康体中心 Fitness Centre(客人G:Guest 康体中心服务员 C:Clerk of Fitness Centre)|C:Good afternoon.Can I help you?下午好。有什么能为您效劳吗？|G:Is there the SPA Room available this afternoon?你们今天下午SPA按摩房有空位吗？欢迎加入酒店英文培训班|C:For what time,please?请问什么时间？|G:From 4:00 to 6:00.下午4：00到6：00，|C:Im afraid they are f
25、ully booked for that time.恐怕那个时间段已经订满了。|G:What other facilities do you have?你们还有什么其它的设施？欢迎加入酒店英文培训班|C:We also have Sand&salt bath,swimming pools,Gym,medicated bath,and so on Ah,you may find more details in this booklet.我们还有砂岩浴、游泳池、健身房，药浴、，等等，您从这个小册子能看到更多细节。|G:Thank you.Ill go swimming then.谢谢。我去游泳好了
26、。欢迎加入酒店英文培训班|C:The swimming pool is on the first floor of the No.3 Building 室内游泳池在3号楼1楼|G:Do you have Swimming trunks?你们卖游泳裤吗？|C:Yes,you can find it in the Spa area 是的，您可以在水疗区域买到。欢迎加入酒店英文培训班第十二章第十二章 酒店日常英语口语酒店日常英语口语|Welcome to our hotel!欢迎光临(我们酒店).|Welcome,sir/madam!欢迎光临.|Good morning/afternoon/even
27、ing.早上/下午/晚上好!|Front Office/Restaurant/Guestroom /Operator,May I help you?您好,总台/餐厅/房务中心/总机,我能为您做些什么?欢迎加入酒店英文培训班|Lord Pans Hotel,May I help you?您好,盘王谷深航假日酒店(我能为您做些什么?)|May I have your name/room number,please?您可以告诉我您的姓名/房号吗?|One moment,please.请您稍候。|Thanks!谢谢您!欢迎加入酒店英文培训班|My pleasure!不用客气!|Thank you fo
28、r waiting.您久等了.|Im sorry to have kept your waiting.对不起让您久等了.|Do you speak Chinese/English?请问您讲中文/英文吗?|Do you have a reservation?请问您有预订吗?欢迎加入酒店英文培训班|Shall I have your passport or identification,please.请出示一下您的护照或证件。|How would you like to pay?Cash or credit card,please?请问您用什么方式付款，现金还是信用卡？|Would you ple
29、ase show me your credit card?请出示您的信用卡.|Please sign here.请在这儿签字。欢迎加入酒店英文培训班|Here is your charge please.这是找您的零钱。|This way,please.这边请。|Follow me,please.请跟我来。|After you,please.您先请。|I hope you enjoy your stay here with us!希望您在这里过得愉快!|Hope you have a nice trip!祝您旅途愉快!欢迎加入酒店英文培训班|Good luck!祝您好运！|Have a nic
30、e day!祝您一天愉快！|Here you are.这是给您的。|Sorry.对不起。|Not at all.没关系。|Of course.当然可以。|Pardon?请您再重复一遍,好吗?欢迎加入酒店英文培训班|No problem.没问题。|Excuse me.对不起，打扰一下。|Hold on,please.请别挂电话。|Goodbye/Bye-bye!再见!|The lift/toilet is over there.电梯/洗手间在那边。欢迎加入酒店英文培训班|Banquet Hall is on the second floor.宴会厅在二楼。|The Conference Cent
31、re is on the third floor.会议中心在三楼。|Do you have a reservation?请问您有预定吗？|How many people,please?请问您们是几位?欢迎加入酒店英文培训班|What kind of room do you want?请问您需要哪种房间?|A single/twin room/suite is RMB1200 per day.单间/标准双人间/套间每天是1200元人民币。|Breakfast is included in the price.早餐已包含在房费中。|The local call is free，please pre
32、ss 9 before.市话是免费的，请先拨9。欢迎加入酒店英文培训班|Check out time is 2:00pm before.退房时间是下午2点以前。|Do you need a morning（Wake up）call?请问您需要叫早（叫醒）服务吗？|Check out,please?请问是结账吗？|Please show me your room card and your receipt.请出示您的房卡和收据。欢迎加入酒店英文培训班|Housekeeping,may I come in?(客房)服务员,我可以进来吗?|May I clean your room now?我可以现
33、在打扫房间吗?|This is a hair-dryer you need.这是您需要的吹风机.|If you need any help,please redial Ext no.6.如果您需要帮助,请拔分机6。欢迎加入酒店英文培训班|Good night!晚安!|Heres your table.这是您的座位。|What would you like to drink，please?请问您喝点什么饮料？|Small or large?您需要大份还是小份？|Anything else?您还需要别的吗？欢迎加入酒店英文培训班|Let me repeat your order,please.我给
34、您重复一下菜单吧。|Hope you enjoy your meal.祝您用餐愉快！|The total is 38RMB.总消费是38元人民币。|Please write the invoice payer.请写一下您的发票付款单位。欢迎加入酒店英文培训班|Please keep your charge and invoice.请收好您的零钱和发票。|Do you need a taxi?请问您需要出租车吗？|May I take your luggage,please?我帮您拿行李好吗?|Where are you going to,please?请问您要去哪里？|Welcome to our hotel again.欢迎您再次光临我们的酒店。2022-12-12欢迎加入酒店英文培训班
