1、商务礼仪实务英语Practice of Business Etiquette in English对外经济贸易大学出版社全国高等院校基于工作过程的校企合作系列教材模块3 礼仪应用 了解职场礼仪要点；了解与领导、同事、下属相处的礼仪以及专题活动礼仪。Project 1.Office Etiquette Project 1.Office Etiquette 职场礼仪职场礼仪Good manners are just a way of showing other people that we have respect for them.Bill KellyTask Three Respect Cow
2、orkersTask Two Respect SupervisorsTask One Etiquette in WorkplaceTask Four Respect SubordinatesI.Lead inActivity 1:Discuss the following questions with your partner.What is office etiquette?Office Etiquette or Office Manners is about conducting yourself respectfully and courteously in the office or
3、workplace2.What is the influence of proper office etiquette?Proper office etiquette can help to create a comfortable working environment and positively impact your career.1.What does etiquette for the workplace include?Etiquette for the workplace includes professional presentation and proper communi
4、cation,both of which enhance your business image.2.Can you explain in details how to make proper workplace etiquette?Dress appropriately at all times,communicate properly,and avoid office gossip.Activity 2:Group discussion.pro-active adj.intending or intended to produce a good result or avoid a prob
5、lem,rather than waiting until there is a problem 积极的framework n.a structure around or over which something is built 框架；结构groom v.to make yourself ready to be seen;put in order 使做好准备；修饰enhance v.to improve the quality,amount,or strength of something 提高downplay v.to make something seem less important
6、or not as bad as it really is 不予重视optimal adj.optimum 最佳的New WordsTask One Etiquette In Workplace 职场礼仪1.职场礼仪指南Dont snoop when coworkers are away from their desks.1.Which of the following statements is TURE according to thepassage?A.Business etiquette and workplace manners are always the same in diff
7、erent companies.B.To make a professional showing at your current place of employment,make sure that you understand the rudimentar elements of professional etiquette.C.Understanding workplace manners is not essential to making a good impression and getting ahead.D.None of the above.2.To have professi
8、onal etiquette and workplace manners,you should _.A.keep up your appearance and use your inside voiceB.respect the privacy of others and take responsibility for your dutiesC.ignore shared spaceD.both A and B Activity 1:Reading comprehension BD2.办公室礼仪Proper office etiquette is a cornerstone of profes
9、sional behavior.1.When proper office etiquette is in place,coworkers are more likely to get along and produce a higher quality of work.2.For coworkers sake,you can criticize them in front of others to help them remember their mistakes.3.Listening effectively will help you to complete the assigned wo
10、rk correctly and remember personal details that coworkers have shared with you.4.All companies forbid smoking in the office.5.Office romance is prohibited because dating itself may have much of an impact on office relations.6.If you are fired because of your mistake,you can burn bridges with coworke
11、rs or bosses.Activity 2:True(T)or False(F).TFTFFF3.办公室人际关系Professional relationships can be the key to a successful career.1.What is the importance of professional relationships in the office?Maintaining professional relationships in the office is not only good for your career but for your personal
12、life as well.2.Can you explain in details how to maintain professional relationships in the office?Pass on the romantic relationships,consider coworkers your competition,treat every discussion as secret,keep personal gripes quiet,behave responsibly during and after work gatherings and be upbeat.Acti
13、vity 3:Discuss the following questions with your partner.4.办公室礼仪禁忌Dont Be An Office Pest!Good office etiquette is so important while working with people all day.The following are some ways to avoid bad 1 and gain 2 in the workplace.First,food smells in the workplace should be kept 3 .You should avoi
14、d eating fried fish sandwich,popping 4 ,sandwich with 5 ,etc.at your desk.Do not 6 your nails at your desk.7_ talking is annoying.There is no need to share every detail of your 8_life.Dont ask for money at work,unless its for a 9_ raise.Constantly being away from your desk is a drag.Finally yet impo
15、rtantly,quit borrowing everyones 10 .Activity 4:Summary mannersappreciationminimalpopcornonionsclipExcessivepersonaldeservedStuffTask Two Respect Superior 尊重领导1.什么是领导A boss is a person who exercises control over other employees in a workplace environment.1.A boss is a person who exercises control ov
16、er other employees in a workplace environment.2.Many people who now lead others in the workplace prefer to be called supervisors,forepersons,leads,or managers.3.If you call a person boss,it means the person has authority over subordinates and can abuse authority.4.The type of supervisors,managers an
17、d bosses you encounter throughout your career is always the same.5.The differences between a good and bad boss tends to be decided in whether or not employees feel intrinsically valued for their worth,work and contributions.6.Theres a job description that quite fits the term“boss”.7.One thing is com
18、mon to most bossesthey usually have some people who work for them.Activity 1:True(T)or False(F).TTFFTFT2.如何与领导相处No matter where you are on the corporate ladder,its to your advantage to get along well with your supervisor.1.What is the influence of having positive relationship with your supervisor?Ha
19、ving a positive relationship with your supervisor usually means youre more satisfied with the work you do and have less stress.2.How many tips are given by the author to keep good relationship with your supervisor?What are they?9.They are show respect,dont be afraid of your boss,do your best ,give h
20、onest feedback,dont try to hide problems,break important news fast,embrace your strengths,face your shortcomings and say thanks for recognition Activity 2:Discuss the following questions with your partner.3.如何对领导以示尊重Its important to listen carefully to what your boss has to say.1.Why is it important
21、 to treat your boss with respect?This is because your boss will treat you with respect if you treat him or her in that way.As a result,your job will be significantly more enjoyable because of the mutual respect you share with your employee.2.How to treat your boss with respect?Activity 3:Discuss the
22、 following question with your partner.Make a list of reasons you enjoy being with your boss instead of focusing on all of his or her bad traits,carefully listen to instructions that your boss gives you and make sure you complete tasks assigned to you in a timely matter,never cut your boss off in the
23、 middle of a sentence,maintain eye contact with your boss when he is speaking to you,and give your boss sincere compliments when you think its appropriate.Task Three Respect Coworkers 尊重同事1.什么是同事Relationships between co-workers can get quite interesting and very complex.1.Coworkers are people who sh
24、are a workplace with each other.2.Many people consider coworkers to be colleagues,including subordinates or supervisors.3.Because coworkers often work together in enclosed spaces for long hours,all of them will establish friendships that can be carried on outside the workplace.4.When interacting wit
25、h coworkers,try to remember that the work environment is a unique place,and that some people may feel uncomfortable with excessive friendliness,politics,or the sharing of personal information.Activity 1:True(T)or False(F).TFFT2.与同事相处Your success and happiness at your job is partially influenced by y
26、our ability to get along with your co-workers.our success and happiness at your job is partially 1 by your ability to get along with your coworkers.There are some advertised aspects to help you 2 good work relations.1)3 .Treat your coworkers with respect and build trust with them.2)Tolerance.Have to
27、lerance for your coworkers opinions,beliefs and 4 .3)Knowledge.Get to know at least a little information about your coworkers to better relate to them.4)5 .When you have a problem with a coworker because of a 6 issue,talk to him directly about it without being too 7 .5)8 .Try to organize or take par
28、t in celebrations for your coworkers for birthdays,births,marriages,retirement or other events to build a better work 9 .Activity 2:SummaryinfluencedcultivateAttitudelifestylesConflict resolutionswork-relatedconfrontationalCelebrationsmorale3.如何对同事以示尊重Showing respect to coworkers is a good way to re
29、duce the work stress in your work environment1.What is the influence of showing respect to your coworkers?If you want to reduce the stress in your work environment,one of the best things you can do is to show respect to your coworkers.Showing respect will earn you respect.It also allows you to get t
30、o know and befriend your coworkers.Respect is the first building block for the success of any relationship.2.Can you explain in details how to show respect to your coworkers?Use your manners,make pleasant small talk,but dont go too far with this concept,respect boundaries,lend a helping hand,apologi
31、ze if you are wrong and be humble,speak encouraging words to others,and be supportive by being uplifting and congratulating to your co-workers when they need that.Activity 3:Discuss the following questions with your partner.4.如何与同事保持良好的工作关系Respect co-workers to maintain effective relationships.1.An
32、effective work relationship with coworkers allows for a positive environment.2.Ways to communicate with your coworkers include in-person visits,telephone calls,office memos and e-mail communication.3.You neednt to ask for permission before borrowing coworkers desk items.4.You can interrupt your cowo
33、rkers about non-work issues to produce an effective working relationship with them.5.Office gossip can lead to an effective working relationship with your coworkers.6.You should build good relationship with coworkers because they can distribute your work load when you are off.Activity 4:True(T)or Fa
34、lse(F).TTFFFTTask Four Respect subordinates 尊重下属1.什么是下属The role of a subordinate is to perform duties or accept delegated responsibilities assigned by a superior.1.What is a subordinate?2.What is the role of a subordinate?3.Will company policies regulate the relationship between a subordinate and a
35、superior?Why?4.What is one of the best ways to become a better superior according to the passage?Activity 1:Discuss the following questions with your partner.2.如何与下属相处Deal With Your Subordinates Subordinates are people of 1 rank in the 2 to which you belong.How to deal with subordinates?Sometimes,th
36、e workforce does become 3 and does not work properly but in such a case,they should be handled with strictness,not 4 .Besides,courteous manners do not mean getting 5 with your subordinates.There ought to be some difference,not of 6 ,between the people belonging to different posts in the pecking orde
37、r.In addition,along with 7 dealing,every so often there occurs the requirement of being somewhat 8 to make your subordinates work as they should.If you follow the above rules,you will know how to deal with subordinates.Activity 2:Summarylowerhierarchylethargicinsolencefrankesteempolitestrict3.如何得到下属
38、的尊重Commanding the respect of subordinate employees makes your workplace more functional 1.Commanding the respect of subordinate employees makes your workplace more functional.2.Open communication and an understanding of your position in the office are not essential for a superior employee who attemp
39、ts to get the respect of his subordinates.3.If you can listen actively,your subordinates will see you as the kind of superior with whom he wants to speak and collaborate.4.A superior who is secretive and seldom communicate with employees is easy to respect.5.A superior can take advantage of his/her position of power.6.A superior should be firm,yet respectful to his subordinates.Activity 3:True(T)or False(F).TFTTFT谢谢
