8D问题解决的意义与流程 經驗+完整的計劃=最佳的效果過去現在未來%解決問題%再解決滅火似的行動放眼於未來8-D Reject/complaint(Genuine,Company Fault)1.Form a team2.Describe the problem3.Containment action&Initial root cause analysis4.Root causesPotential causesRoot causeNOYES5.Verify root cause6.Practice corrective actions7.Prevent recurrence8.Case closed