1、学习情境二：餐厅服务英语学习情境二：餐厅服务英语学习任务学习任务:送餐服务送餐服务 Name:Johnson Job:Room service waiter Responsibility:To take orders from the guest and deliver food to the guest s room.ContentsLearning Objectives 学习目标1Working Procedures 工作程序2Working Knowledge 工作知识 3Hotel Task 酒店任务45Words and Expressions6ActivityLearning Ob
2、jectives 学习目标学习目标After finishing this task,you should be able to：Know the procedure of taking orders from the room.Deliver food to the guests room.Working Procedures 工作程序工作程序 Answer a call for room service.接听电话 Write down what the guest order on the room service record.记录客人要求 Sent the meal in a trol
3、ley to the guest.为客人送餐 Settle the table in the guest room.放好桌子 Took away the plates and cleaned the table for the guest room.拿走碟子并清洁桌子 Ask the guest to sign the bill.请客人签单 Working Knowledge 工作知识工作知识(1)(1)1.Room service useful sentences 送餐服务常用语送餐服务常用语 (1)敲门,自报身份:Room Service,may I come in?(2)放置托盘(tra
4、y)或餐车(trolley)前应征询客人意见:Shall I put it here?(3)准备好账单,并问清楚客人的结账方式:How would you like to pay the bill?(4)客人用餐后,撤出餐具前应询问客人:Shall I take the plates away,并征求客人用餐的意见:How is everything?若客人有不满,应及时补救。2.Room service 送餐服务包括送餐服务包括 (1)breakfast 早餐 (2)light meal 便饭 (3)refreshment 点心和小吃 (4)mid-night snack夜宵Working
5、Knowledge 工作知识工作知识(2)(2)3.Western Breakfast西式早餐西式早餐 (1)Continental Breakfast 欧陆式早餐 choice of chilled juice or fresh fruit in season水果汁或时令鲜果 toast or breakfast rolls 烤面包或早餐包 with butter and jam 黄油、果酱 coffee or tea 咖啡或茶 (2)America Breakfast 美式早餐 choice of chilled juice or fresh fruit in season 水果汁或时令果
6、汁 two fresh eggs of any style 鲜鸡蛋两只 with ham,bacon or sausage 配火腿、咸肉或香肠 toast or breakfast rolls 烤面包或早餐包 with butter and jam 黄油、果酱 coffee or tea 咖啡或茶Working Knowledge 工作知识工作知识(2)(2)3.Western Breakfast西式早餐西式早餐 (3)英式早餐 choice of chilled juice or fresh fruit in season 水果汁或时令果汁 cereals谷类食物 two fresh egg
7、s of any style 鲜鸡蛋两只 with ham,bacon or sausage 配火腿、咸肉或香肠 toast or breakfast rolls 烤面包或早餐包 with butter and jam 黄油、果酱 coffee or tea 咖啡或 Hotel Task 酒店任务酒店任务 Suppose you are Johnson,now youre going to provide room service to the guest.Please perform the task according to the hints below with your partne
8、r.角色A：你是Mr.William，住在1618房间。你打电话到客服中心要求客房送餐服务，并告知需要一份欧陆式早餐角色B：你是Johnson，你接听了Mr.William的订餐电话并为他提供送餐服务Words to knowprovide v.提供removal n.移走doorknob n.球形门拉手tray n.盘子trolley n.手推车hallway n.走廊extra adj.额外的charge n.费用right away立刻，马上take away拿开Useful expressions1.Helping the guest 帮助客人帮助客人 (1)Breakfast to
9、be served from 7:30 to10:00 AM.Lunch dinner served from 11:00 AM to 11:00 PM.(2)Room service is available 24 hours a day.(3)You may dial 6 then ask for room service.2.Asking for room service 点餐点餐 (1)Do you provide room service?(2)May I take your order?(3)We provide very good room service for you.Use
10、ful expressions3.Sending meal to the guest 为客人送餐为客人送餐 (1)Your breakfast will be sent to your room in 10 minutes.(2)Heres your breakfast,sir.(3)Ill bring them to you right away.4.Collecting plates 收拾餐具收拾餐具 (1)When could I take away the plates and glasses?(2)You can hang the table removal card on the
11、outside doorknob.(3)When you have finished,could you please leave the tray in the hallway?5.Pay for the room service 结账结账 (1)Will you paying by cash or credit card?(2)There is 15%extra service charge for room service.(3)We wont take tips,but thank you anywayActivity 1.Look at this selection from the
12、 room service menu at Redz Bar and Brasserie at the Pearl Hotel.How many of the dishes do you know?阅读阅读下列餐单，说出你所知道的菜式。下列餐单，说出你所知道的菜式。2.Role-play.According to the selection from the room service menu at Redz Bar and Brasserie at the Pearl Hotel,make a phone conversation between the waiter and the gue
13、st.You should write down some useful sentences first.根据上题的菜单，写一个关于点餐的对话。Activity 3.Suppose you are Amy Li,listen to a conversation between your group members,and fill in the Room Service Record form.认真聆听上题中同伴所写的对话，并把对话中提到的内容填入下列表中。Pearl HotelRoom Service RecordDelivery Date:Jun.20,2012 Delivery Time
14、:11:45a.m.Guest Name:Robert Jackson Room Number:1912No.of Persons:2 Remarks:Service requested TypeDishAmountAppetizerSoupMain dishSide orderPudding Received by Amy Li All orders will be served within the time frame specified.All prices are in RMB and are subject to a 15%service charge.Activity When
15、servicing in the guestroom,ask the guest where should place the trolley&tray.If the meal is on a trolley,fold the both flaps out to increase the guests eating area.应礼貌询问客人餐车或托盘是否可以放在指定位置如果是餐车应将餐车两个侧面都打开。You should use the following sentences:1.May I put the trolley/tray here?我可以将餐车/托盘放在这吗？2.May I serve the drink now?我可以现在服务您的饮料吗 3.May I open your wine?我可以为您开酒吗。Hotel tips
