1、 OSH seminar, 13.-17. June 2005, Laila A. Windju1Occupational safety and health职业安全与健康 (OSH) Laila A. Windju, HR-manager人力资源部经理Securitas, Norway 赛库立塔斯公司，挪威 OSH seminar, 13.-17. June 2005, Laila A. Windju2Focus on security着眼于安全Annual turnover年营业额:approx SEK 60 bill. 60亿瑞典克郎Five divisions: Annual turn
2、over % 五个部门：年营业额%Services Europe 欧洲服务部 40 %Services USA美国服务部31 %Systems大客户技术服务部 8 %Direct中小客户服务部 4 %Cash Handling Services现金服务部 17 %Number of employees职员人数: above 200.000 in more than 30 contries分布在30多个国家的20多万人.Securitas AB赛库立塔斯保安有限公司 OSH seminar, 13.-17. June 2005, Laila A. Windju3Turnover MNOK (Di
3、rect not included)营业额百万挪威克郎(不包括中小客户服务部)2000 2001 2002 2003 20041.285 1.352 1.527 1.786 1.916Approx. 4 200 employees职员约4200人Securitas in Norway挪威的赛库立塔斯保安公司 OSH seminar, 13.-17. June 2005, Laila A. Windju4“To build confidence, by delivering preventive security solutions profitable both to our customer
4、s and Securitas” 提供对顾客和公司有益的预防性安全解决方案，以建立信任关系.Securitas business idea赛库立塔斯公司的经营思想 OSH seminar, 13.-17. June 2005, Laila A. Windju5Quality certifications资格证书Nemko机电产品测试认证机构以及Achilles Joint Qualification System 资格系统颁发的证书 OSH seminar, 13.-17. June 2005, Laila A. Windju6A-levelB-levelC-levelOSH/Internal
5、 Control内部控制Internal security内部安全Economy经济IT电脑部Personal etc. 人员等SECURITAS - Handbook system公司手册 OSH seminar, 13.-17. June 2005, Laila A. Windju7ISO-9001 vs. Securitas Toolbox 对公司的工具箱lManagement responsibility管理责任Focus, policy着眼点，政策The Tool Box工具箱Flat Organization平面组织结构lRecourse Management管理培训Employe
6、es雇员Run the Marked市场经营lProduct Realization产品实现Understand the Marked了解市场The Value Chain价值链l Measurements, analysis and improvements衡量，分析和提高Economy经济 Quality improvements “Step-by-Step” “逐步”的质量提高 OSH seminar, 13.-17. June 2005, Laila A. Windju8Flat Organization平面组织结构 OSH seminar, 13.-17. June 2005, La
7、ila A. Windju9lIntegrity诚实 lHelpfulness助人lVigilance警戒l 0-limit无限制我们的价值 OSH seminar, 13.-17. June 2005, Laila A. Windju10The Recruitment Process OSH seminar, 13.-17. June 2005, Laila A. Windju11Recruitment招聘 Compliance with Group Guidelines on Recruitment, screening and hiring依照招聘，审查和雇用指南;- Applicant
8、s have to fill out a standard application form申请人填写标准申请表- Using a standardized interview check-list afterscreening people 使用标准面试项目审查人选- Applicants have to be approved by the police(clean record) 申请人必须持有公安局证明(无犯罪史) - Checking up/controlling information given in the application form and during the int
9、erview with a third party (former employers, society, schools etc.) 由第三人(老雇主，社团，学校等)检查申请表及面试的信息Conditions of appointment任命条件 OSH seminar, 13.-17. June 2005, Laila A. Windju12Training培训Training accordingly with the legislation根据立法培训-Introduction公司/业务介绍 (15 hrs小时) + OJT 在岗位上的培训 (3-5 shifts班) - Trainin
10、g Course培训课 (50 hrs小时) - Specialized courses专业课Supervision监督管理-Management Training (3 levels) 管理培训(3个层次)Level 13 days, Group leaders/ SupervisorsLevel 24 x 3 days Branch ManagersLevel 34 x 3 days Area Managers13天，小组领导/主管24x3天，部门经理34x3天，地区经理Securitas Management Training公司的管理培训 (SMT) OSH seminar, 13.-
11、17. June 2005, Laila A. Windju13Some of the subject from Training Course 培训课的一些课题Working ethicsThe employee shall understand the companys attitude to ethic manners.工作伦理学雇员要理解公司对道德的态度Working Environment Act of 1977The employee shall know the statutory provisions in Working Environment Act of 1977, wh
12、ich controls the employer and employees responsibility and duties. 1977年工作环境草案雇员要知道1977年工作环境草案的法定条款To give the employee knowledge about there rights in legal matters and restriction for the duty we carrying out.使雇员认识到合法权力和履行职责的限制 OSH seminar, 13.-17. June 2005, Laila A. Windju14Collaborator conversa
13、tion/individual assessment同事谈话/个人评估The collaborator conversation is a planned, objective and personally conversation between the employee and its nearest superior. The conversation are meant to clarify demands and expectations, and to co-ordinate employees and the companys requirements.同事谈话是雇员与上级间有计
14、划的客观的私人谈话。谈话的意义在于澄清需求和期待，及对同事和公司的要求。It also contains 2-3 conversations within 6 months to follow up the collaborator conversation. 同事谈话需在半年内进行2-3次。Yearly personal development conversations.Can touch all issues, apart from salary and personal benefits. OSH seminar, 13.-17. June 2005, Laila A. Windju1
15、5Tell me what you expect from me告诉我，你期待我做什么Give me the opportunity to do the job给我工作的机会Give me feedback给我反馈Help me where and when I needed 需要我时，说一声Judge and reward my work with justice公正地看待和评价我的工作The Guards ”demand” 警卫的“需求” OSH seminar, 13.-17. June 2005, Laila A. Windju16Our Human Resources Concept
16、我们的人力资源概念我们的人力资源概念 OSH seminar, 13.-17. June 2005, Laila A. Windju17Developing the Industry发展产业 The Government make laws for security companies政府为保安公司制定法律 The Police issue regulations政策决定规则 Customer organizations develop their views and expectations客户组织发展他们的观点和期待 The Union, the employees and their o
17、rganization have their opinions工会，职员及其组织有他们的看法意见观点 The employer organizations雇主组织 By making sure that we develop the industry, we develop our own business确信的是我们发展产业，拓展经营 OSH seminar, 13.-17. June 2005, Laila A. Windju18NHOSBLSecuritasLONAFLocal unionSocial partners dialogue and cooperation OSH semin
18、ar, 13.-17. June 2005, Laila A. Windju19Local meetings, try to solve the problems local地方会议，试图就地解决问题Regular meeting with the Union and HR工会和人力资源部的例行会议Local and Regional meetings当地和地区会议National and International meetings国内国际会议Discussion to day is about drug testing今日讨论的是关于毒品检验 The Union工会 OSH seminar
19、, 13.-17. June 2005, Laila A. Windju20Securitas health service保健服务 Securitas offer its employees local medical consultations, geographically covering every part of Norway. 公司提供雇员医药资讯，覆盖挪威的所有地理区域 This may include everything from a basic medical consultation to dealing with trauma after accidents etc. 这包括，小到基本医药资讯，大到处理事故后的精神创伤 OSH seminar, 13.-17. June 2005, Laila A. Windju21Its all about people. 都是关于人都是关于人 OSH seminar, 13.-17. June 2005, Laila A. Windju22Integrity诚实Vigilance警戒Helpfulness助人
