1、 团 队 合 作Work Teams:An Introduction 作家作家Michael NovakMichael Novak在描写篮球队时说，队员在描写篮球队时说，队员们以一定的游戏形式、节奏和较高的速度运动着，们以一定的游戏形式、节奏和较高的速度运动着，我们不能只看到一个一个的球员，而应看到的是我们不能只看到一个一个的球员，而应看到的是整个球队的活动。整个球队的活动。 The author Michael Novak,in writing The author Michael Novak,in writing about basketball teams,says that they
2、move about basketball teams,says that they move in patterns,in rhythms and at high speed.He in patterns,in rhythms and at high speed.He says dont look at one individual only,but says dont look at one individual only,but at the team acting together.at the team acting together. 培训目标培训目标/Learning Objec
3、tives/Learning ObjectivesY组织中的工作团队特点组织中的工作团队特点/ /Explain the popularity of work Explain the popularity of work teams in organizationteams in organizationY工作群体与工作团队的区别工作群体与工作团队的区别/ /Contrast work groups with Contrast work groups with work teamswork teams Y建立高绩效团队建立高绩效团队/ /High-performing work teamsHi
4、gh-performing work teams 内容内容/Outline/OutlineY什么是团队？什么是群体？什么是团队？什么是群体？/ /Definition:-Work teams; Definition:-Work teams; Work groupsWork groupsY公司团队与工作群体公司团队与工作群体/ /Company work teams and work Company work teams and work groupsgroupsY成功团队特征成功团队特征/ /Characters of successful work teamsCharacters of su
5、ccessful work teamsY演练演练/ /ExercisesExercises 工作团队与工作群体比较工作团队与工作群体比较Comparing Work Teams and Work GroupsComparing Work Teams and Work Groups ( (图示图示1/1/Figure 1Figure 1) )工作团队工作团队/Work Teams /Work Teams 工作群体工作群体/Work Groups/Work Groups 集体绩效集体绩效 目标目标 信息分享信息分享Collective Performance Goal Share Informat
6、ionCollective Performance Goal Share Information 积极的积极的 协作协作 中立的（有时有负作用）中立的（有时有负作用） Positive Synergy Neutral(Sometimes Negative)Positive Synergy Neutral(Sometimes Negative)个人的和共同的个人的和共同的 责任责任 个人的个人的Individual and Mutual Accountability IndividualIndividual and Mutual Accountability Individual 互补的互补的
7、技巧技巧 随机和变化的随机和变化的Complementary Skills Random and VariedComplementary Skills Random and Varied通过共同努力，实现团队协作通过共同努力，实现团队协作A work team generates positive synergy A work team generates positive synergy through a coordinated effortthrough a coordinated effort 工作群体工作群体/Work group/Work group v群体主要是通过信息分享、做出
8、决策，来帮群体主要是通过信息分享、做出决策，来帮助群体成员完成他自己的本职工作。助群体成员完成他自己的本职工作。vA group that interacts primarily to A group that interacts primarily to share information and to make decision share information and to make decision that will help each group member that will help each group member perform within his or her a
9、rea of perform within his or her area of responsibility. responsibility. 工作团队工作团队/Work Team/Work Teamv团队通过集体的协调努力工作，进行积极的团队通过集体的协调努力工作，进行积极的协作协作vA group that engages in collective A group that engages in collective work that requires joint effort and work that requires joint effort and generates a p
10、ositive synergy.generates a positive synergy. 传统管理的弊端传统管理的弊端Some Areas of Weakness Some Areas of Weakness Traditional Management StylesTraditional Management Styles1 1、指挥与控制、指挥与控制/ /Dictatorial & ControllingDictatorial & Controlling2 2、从上而下、从上而下( (完全或大部分完全或大部分)/)/Top down(Completely or Top down(Comp
11、letely or mostly)mostly)3 3、缺少反馈机制（或无人听）、缺少反馈机制（或无人听）/ /Lack of feedback Lack of feedback mechanisms(or not listened to)mechanisms(or not listened to)4 4、重阶层而非能力、重阶层而非能力/ /Hierarchical,not meritocracyHierarchical,not meritocracy5 5、不恰当的解释、不恰当的解释/ /Inadequate explanationsInadequate explanations6 6、缺少
12、可度量的目标、缺少可度量的目标/ /Lack of measurable goals Lack of measurable goals 7 7、模糊的时间限制、模糊的时间限制/ /Vague time limitsVague time limits8 8、责任与权利不对等、责任与权利不对等( (或不充分或不充分)/)/Responsibility,but(or Responsibility,but(or inadequate)authorityinadequate)authority 团队与传统部门相比的优点团队与传统部门相比的优点 Advantages:teams over traditio
13、nal departmentAdvantages:teams over traditional departmentv1 1、灵活性、灵活性/ /FlexibilityFlexibilityv2 2、有助于对变化的环境做出反应、有助于对变化的环境做出反应/ /Responsiveness to changing Responsiveness to changing environmentsenvironmentsv3 3、组建、发展、重新定位以及解散速度快、组建、发展、重新定位以及解散速度快/ /Speed of Speed of assembly,deployment,refocusing,
14、and disbandmentassembly,deployment,refocusing,and disbandmentv4 4、工作满意、工作满意/ /Job satisfactionJob satisfaction成功团队的特点成功团队的特点Characteristics of successful work teamsCharacteristics of successful work teams高效团队Effective Teams1、明确的目标Clear goals4、统一的Unified commitment5、良好的沟通Good communication3、相互信任Mutua
15、l trust7、高效的领导Effective leadership9、外部支持External support8、内部支持Internal support6、谈判技能Negotiating skills2、相关技能Relevant skills1、明确的目标、明确的目标/Clear goals 理解目标理解目标/Understand goals 相信其价值及重要性相信其价值及重要性/Believe worthwhile and important 2、相关技能、相关技能/Relevant skills 拥有技术技能拥有技术技能/Possess technical skills 拥有与别人一起
16、工作的性格拥有与别人一起工作的性格/Possess personal characteristics for working with others3、相互信任、相互信任/Mutual trust 相信别人的正直、特点和能力相信别人的正直、特点和能力/Believe in integrity,character,and ability of others. 4、共同承担、共同承担/Unified commitment 团队的认同团队的认同/Identify with team 为团队目标奉献为团队目标奉献/Dedicate to teams goals 为实现团队目标而心甘情愿为实现团队目标而
17、心甘情愿/Willingness to apply self to achieve goals 5、良好的沟通、良好的沟通/Good communication 沟通能力（口头与非口头）沟通能力（口头与非口头）/Ability to communicate(verbal and non-verbal) 反馈反馈/Feedback 6、谈判技能、谈判技能/Negotiating Skills 面对和解决不同情问题的能力面对和解决不同情问题的能力/Ability to confront and reconcile differences7、高效的领导、高效的领导/Effective leaders
18、hip 目标分类目标分类/Classify goals 提高团队成员的自信心提高团队成员的自信心/Increase members self-confidence 培养、辅导与指导者、控制者培养、辅导与指导者、控制者/Coach and facilitator vs director and controller 8、内部支持、内部支持/Internal support 培训、绩效评估体系、激励方案、人力资源支持培训、绩效评估体系、激励方案、人力资源支持/Training,evaluative performance measurement systems,incentive programs
19、,and supportive human resource systems. 9、外部支持、外部支持/External support 配备所需资源配备所需资源/Provision by management of required resources回顾与问题讨论回顾与问题讨论Review & Discussion Question 1、如何理解团队合作在诸如美国、加拿大等这样一些高度个人主义的、如何理解团队合作在诸如美国、加拿大等这样一些高度个人主义的国家中如此迅速普及？国家中如此迅速普及？/How do you explain the increasing popularity of
20、work teams in the countries,such as the United States and Canada,whose national cultures place a high value on individualism? 2、你宁愿单独工作还是成为团队中的一员？、你宁愿单独工作还是成为团队中的一员？为什么？为什么？/Would you prefer to work alone or as part of a team? Why? 3、为什么在建设高绩效团队中，信任是如此重要？、为什么在建设高绩效团队中，信任是如此重要？/Why is trust so import
21、ant to developing high-performing work teams?4、组织中什么时候个人单独行动，能比团队、组织中什么时候个人单独行动，能比团队合作取得更好结果？合作取得更好结果？/When might individuals,acting independently,outperform teams in an organization?1、分成四、分成四五人的小组五人的小组/Break into teams of four or five2、每个团队成员加入团队后分享他、每个团队成员加入团队后分享他/她人的一个成功她人的一个成功的经验的经验/Each person
22、in the team is to share a positive experience he or she has had while participating on a team. 3、完成第二步后，每个团队成员分享他、完成第二步后，每个团队成员分享他/她人的一个她人的一个失败的经验失败的经验/After step 2 has completed,each person on team is to share a negative experience he or she has had while participating on a team. 4、分析以下问题的回答：、分析以下问
23、题的回答：Team members should now analyze the shared responses.v如果有的话，团队成员在描述一个成功经验时，你发现有什么共同特如果有的话，团队成员在描述一个成功经验时，你发现有什么共同特征？一工人失败经验呢？征？一工人失败经验呢？vWhat common characters,if any,did you see when team members described a positive experience?A negative experience?v你的团队将从经验分享中获取什么来设计团队？或者来提高团队的你的团队将从经验分享中获取什
24、么来设计团队？或者来提高团队的效率？效率？vWhat implications can your team draw from these shared experiences for the design of team?For making teams more effective?v 团队建设步骤团队建设步骤 / /Stages of team developmentStages of team developmentv 激励、委派、授权激励、委派、授权/ /Motivation,delegation,and Motivation,delegation,and empowermentem
25、powermentv团队类型团队类型/ /Types of work teamsTypes of work teams v经理如何在团队中建立信任经理如何在团队中建立信任/ /How How managers can build trust among managers can build trust among team membersteam membersv组织如何创造良好的团队成员组织如何创造良好的团队成员/ /How How organizations can create good team organizations can create good team members players.members players. v经理如何激励团队经理如何激励团队/How managers /How managers can re-invigorate teams can re-invigorate teams v 团队与全面质量管理团队与全面质量管理/Teams and /Teams and TQMTQM谢谢大家！谢谢大家！Thanks！
