1、“Problems are to the mind what exercise is to the muscles,they toughen and make strong.”“Our problems are man-made,therefore they may be solved by man.No problem of human destiny is beyond human beings.”“Problems do not go away.They must be worked through or else they remain,forever a barrier to the
2、 growth and development of the spirit.”“To live is to have problems and to solve problems is to grow intellectually.”Quotations about problemsWhat are some common types of problems?money problemsmath problemseveryday problemspolitical problemshealth problemsenvironmentalproblemscommunicationproblems
3、family/relationshipproblemswork problems1 There isnt an invoice in the package.2 We cant find the documents.3 The coffee machine doesnt work.4 The train isnt on time5 Im not ready for the meeting.a)Its brokenb)Ill be 10 minutes late.c)Its missing.d)I think theyre lost.e)Its delayed by 15 minutes.A M
4、atch the sentences about problems.BListen to five telephone calls.Identify the product and the problem.Product Problem1 TVinstructions missing2345Remote controlCoffee machineBooksDrinking waterlostbrokencant deliverlate deliveryA Complete the sentences below.Use the adjectives from the box.beautiful
5、 broken clean fast flexible helpful high incorrect1 Our employees enjoy having _ hours.2 The new sales assistant got a(n)_ promotion.3 Marketing executives earn a(n)_ salary at that company.4 My colleagues are usually very _.5 We want a(n)_ and well-furnished apartment.6 Your office has got a(n)_ vi
6、ew.7 Their old printer is _,so they want a new one.8 This invoice is _;please can you send a new one?flexiblefasthighhelpfulcleanbeautifulbrokenincorrect1.Long a)fast2.Heavy b)late3.Early c)short4.Slow d)dangerous5.Safe e)light6.Big f)wide7.Hot g)low8.Narrow h)hard9.High i)small10.Soft j)coldB Match
7、 the adjectives with their opposites.C Look at these sentences.The bed is too hard.It isnt soft enough.The seats arent wide enough.Theyre too narrow.Make sentences.Use too or enough and adjectives from Exercise B.1 The report doesnt give much information.(too/enough)Its too short./Its isnt long enou
8、gh.2 I cant carry these suitcases.(too)3 I cant meet you at 6:00 in the morning.(too)4 I dont want this car.Its top speed is only 100 kilometers per hour.(too/enough)5 Dont take any visitors to those areas late at night.(too/enough)6 That camera doesnt fit in my pocket.(too/enough)7 I cant get this
9、car into the garage.(too)8 Our trucks cant go under that bridge.(too/enough)They are too heavy.Its too early.Its too slow./It isnt fast enough.Its too dangerous./It isnt safe enough.Its too big./It isnt small enough.Its too wide.Its too low./It isnt high enough.Talk to each other about some common p
10、roblems at workCrowded officePoor teamworkStressed staffUnfair payBad relationshipDifficult bossAFour people answered the question“What is the biggest problem at your workplace?”Read their replies.Reply 1How do the junior employees work in the company?How many hours do they have to work every day?Do
11、es working overtime make them more productive and efficient?They have to work a lot of overtime for free.12(60 5)No,they dont become more productive,but they do have more health problems.Reply 2How is the waste in the company?What do people think of the waste?There is too much waste:air conditioning
12、,lights in the cafeteria&useless photocopyingIts a waste of money for the company and bad for the environment.Reply 3How is the company like?How does the situation affect the employees?The company changes all the time,and every month some employees lose their jobs.They are worried about losing their
13、 jobs and are unhappy both at work and at home.Reply 4Why are the female employees unhappy at work?PayThey dont get equal pay for doing the same work as men.Promotion opportunitiesIt is more difficult for them to get a promotion.Decision-makingAlthough they can express their opinions in the team,the
14、 manager always has the last words and makes the decisions.B Match the replies with an appropriate heading.a)Wasting energy b)Overwork 1.c)Sex discrimination d)job insecurity2143C Find the words which mean the following.1 hours that you work after your normal working hours(reply 1)2 using more of so
15、mething than you need to(reply 2)3 to keep someone or something safe(reply 2)4 afraid;unhappy about something(reply 3)5 a feeling of interest or enthusiasm for doing something(reply 3)6 people you work with(reply 4)7 when you move to a higher level in a company (reply 4)overtimewasteprotectworriedmo
16、tivationcolleaguespromotionD What is the biggest problem at your workplace?Heavy workloadPoor planningBad working conditionsOvertime workDifficult colleagues-The present simple negative of full verbs is dont/doesnt+verb.-In present simple questions,we use do/does.NegativesWe dont work at weekends.I
17、dont like working overtime.Susan doesnt come to work on time.He doesnt often travel abroad.Questions Does Henry often go out on Sundays?Who do you work for?Do you make a lot of phone calls at work?How does she like her new job?A Work in pairs.Match the questions(1-8)to the answers(a h).1 What do you
18、 think about the new boss?2 What time does the meeting start?3 Where does she live?4 Why does he need the money?5 Who do I report to?6 How does this work?7 How much does it cost?8 When do I finish work?a)Peter.Hes your line b)manager.c)b)Because he has to pay for the office party.d)c)You can leave a
19、t 5.e)d)20 euros.f)e)Shes very efficient.g)f)You need to enter your password.h)g)In the city center.i)h)It starts at 2.B Put these words in the correct order to make questions.1 weekend work they Do at the?2 Pierre in sales Does work?3 you do travel abroad How often?4 you spell How business do?5 fin
20、ish does the meeting When?Do they work at the weekend?Does Pierre work in sales?How often do you travel abroad?How do you spell business?When does the meeting finish?C Make negative sentences.Use dont or doesnt.1 I like meetings.(presentations)2 We waste a lot of paper.(electricity)3 We agree about
21、most things.(budgets)4 Susan sends a lot of e-mails.(faxes)5 Our managers discuss a lot of issues.(employees problems)I like meetings,but I dont like presentations.We waste a lot of paper,but we dont waste a lot of electricity.We agree about most things,but we dont agree about budgets.Susan sends a
22、lot of e-mails,but she doesnt send a lot of faxes.Our managers discuss a lot of issues,but they dont discuss employees problems.D Work in pairs.Ask and answer these questions.Student A:turn to page 136.Student B:turn to page 142.1 What time/start work?2 When/finish work?3 Where/work?4 Who/report to?
23、5 How often/work at the weekend?What time do you start work?When do you finish work?Where do you work?Who do you report to?How often do you work at the weekend?ETick the sentences that are true for you.Change the other ones to make them true.1 I agree with my manager about everything.2 I dont work w
24、ell with my colleagues.3 I always come to work on time.4 I go to all staff meetings.5 I dont like working overtime.We use have/has got to talk about possession.Ive got a brother and two sisters.Our office hasnt got a coffee machine.Our company has just got several large orders.Have you got a problem
25、 with your new job?Yes,I have./No,I havent.We use some with plurals in positive sentences.I have got some problems with my work recently.Weve got some important projects to finish this month.We use any with plurals in questions and negative sentences.Have you got any problems with your studies?I hav
26、ent got any important appointments this week.Have you got any important things to do recently?AMake sentences about what Marco has and hasnt got.1 a company car a fax machine 2 a high salary a great boss 3 a personal assistant a lot of free time 4 two telephones free broadband internet accessMarcos
27、got a company car.He hasnt got a fax machine.Marco hasnt got a high salary.Hes got a great boss.Marco hasnt got a personal assistant.He hasnt got a lot of free time.Marcos got two telephones.Hes got free broadband internet access.BWork in pairs.Look at the list in Exercise A.Tell each other what you
28、ve got and what you havent got.A Listen to four phone calls.Write the number of the call after the problem.Some calls have two problems.3 32 21 14 41 There are no instructions.2 A piece is missing.3 The printer doesnt work.4 The invoice is incorrect.5 The air conditioning doesnt work.6 The line is e
29、ngaged.1 13 34 44 42 22 2B Listen again and complete these sentences.1 How.I.you?Please.it,and we can.at it for you.2 A Hold.Ill.you through.Im.the.is engaged.Would you like to.?B No.Can he me back,please?3 A Im sorry to.that.Which model is it?B on,Ill check.Here it is.Its the PX2054.A Sorry,could y
30、ou.that,please?4 Right.Let me.down the canhelpreturnlookonputsorrylineholdcallhearHoldrepeatnotedetailsC Listen to the phone call.Suppose that you answer the phone,then write an e-mail to your boss and tell him/her about the phone call.-Who called?-What is the problem?-What is your solution?Hi,DaveR
31、ichard Marsh called this morning.Hes got a problem with the parts he ordered from us.He wanted part number PV202,but we sent him PB204.I have asked Mr.Marsh to send back the wrong ones so that we can send them the new ones as soon as possible.Best regards.AlexIdentify yourselfHello.This is Carl Fish
32、er.Hello,Barbara Keller here.Good morning.PK Electronics.Marta Gomez speaking.Get throughCan I speak to Janet Porter,please?Give reasons for callingIve got a problem withIm phoning about There are some problems withState the problemThe printer doesnt work.The air-conditionings broken down again.Ther
33、e are no instructions in the package.Theres a piece missing and the invoice is incorrectApologizeIm very sorry about that.Im sorry to hear that.Get detailsCan you give me some more information?Can you give me the details?Which model is it?Sorry,could you repeat that?Let me note down the details.Offe
34、r solutionsPlease return it and we can look at it for you.We can give you a refund.We can send you some new ones.Ill send you some new instructions in the post today.Ending a conversationThank you.Thanks for your help.Thanks for calling.Useful telephone phrasesDWork in pairs.Role-play the following
35、conversation.Student ASales representativeAnswer the phone.Ask for details.Apologize for first problem.Apologize again and offer solutions.Say goodbye.Student BCustomer Introduce yourself.Say you have some problems with order.Give details of 1st problem(shirts are wrong color and size)Give details o
36、f 2nd problem(want 2,000 not 200,as soon as possible)Thanks the Sales rep.Say goodbyeS:Good morning.Sunrise Clothing.Can I help you?C:Good morning.This is Carl Mason from Realpack.Weve got some problems with the shirts you sent us yesterday.S:Can you give me the details?C:Yes,well,we want the large-
37、sized yellow and pink shirts,but you sent us the medium-sized red and white ones.S:Im sorry to hear that.Any other problems?C:Yes,the quantity of our order is 2,000,but you only sent us 200.S:Oh,Im terribly sorry about that.Could you return the wrong order to us as soon as possible?We will send you
38、the right one.C:Thats fine.Please send us the 2,000 large-sized yellow and pink shirts right away.S:OK,well do it.Thanks for calling.Goodbye.C:Thanks for your help.Goodbye.Sample dialogueBrochureCommentsViews ApartmentsGardenSports facilitiesAmenitiesLovely views of the sea10 kilometers away no view
39、 of the seaLarge,comfortable,well-furnished,decorated&equippedOld building with no balconies,no air-conditioning,grey paint on wallsBeautifulNo trees,no flowersLarge swimming pool,gym,tennis courtAn unfinished swimming poolShops&a small supermarketNo supermarket,only one shopListen to the voice mail
40、 and leave a message for your manager Carla Davis.You should tell him:-who called-when&who will arrive-what Mr.Davis has to doTo:Carla DavisName of caller:Mike ParkTime of call:3:47p.m.30/10/07Message:Mike Park called from the Head Office this afternoon.Mr.Cortes,Head of Customer Relations,is to arrive on Tuesday,30 October,at 2:30 by Flight BA502.Mr.Park wants you to meet Mr.Cortes at the airport.
