《酒店岗位英语实训》课件Unit 8 Introducing the Facilities and Services 2.ppt

Warming up:who:bellmanWorking place:at guests roomService progress and practical expression：Pay attention to using the polite language.After accompanying the guest to his room,you should introduce the facilities and Key points:Polite language should be used during the whole service process.礼貌服务语言要贯穿在整个服务流程中。