1、Warming up:who:clerkWorking place:Business CenterService progress and practical expression：Greeting the guest warmly and politely 亲切热情地问候客人Understanding the service details accurately.准确地了解客人的需求Making the payment according to the hotel regulation.根据酒店规定收取相关费用Connacting the person who will in charge
2、the service联系相关人员办理业务Giving the feedback to the guests as soon as possible及时地给予客人反馈Making the record clearly.清楚地做好记录Skill Points：When providing the express mail sending service to the guests,you should comfirm the way of sending mail.And the guests have to fill in the express mail application form a
3、nd hand the customer pages.当向客人提供快递服务时，需要询问客人快递方式，要求客人填写快递单，保存好顾客联。For renting out equipments,you must make the guest understand the method of using;the attention points and the regulations of compensation should be stated in order to avoid disputation when something has been damaged.出租的设备，必须要向客人明确使用方法，注意事项和赔偿标准，避免出现损毁时，双方出现矛盾纠纷。
