1、.1General Etiquette.2What is Etiquette?vEtiquette is respect,good manners,and good behavior.It is not just each of these things,but it is all of these things rolled into one.vWebster defines it as the forms,manners,and ceremonies established by convention as acceptable or required in social relation
2、s,in a profession,or in official life.“.3Classification(From the respect of transmitting,interpersonal rituals):Business etiquetteservice etiquettesocial etiquetteforeign etiquetteChief etiquetteetiquette.4social etiquetteBusiness etiquetteMeeting PeopleDiningIntroductionHandshakesEye contactChinese
3、WesternBusiness AttireBusiness CardTelephoneOffice.5Questions:Whats the“first custom”in the international society?被国际社会公认的“第一礼俗”是什么？“Lady first”.6Meeting PeopleWhen meeting people both your When meeting people both your nonverbal and verbal behavior help to nonverbal and verbal behavior help to defi
4、ne your social skills.Using effective define your social skills.Using effective handshakes,good eye contact,and handshakes,good eye contact,and making the proper introductions show making the proper introductions show proper etiquette.proper etiquette.7A.HandshakesA.Handshakes.8To an effective hands
5、hake:Say your name and extend your hand.Handshakes are vital in social situations.Develop a comfortable handshake and keep it consistent.Handshakes should not be too hard;or too soft.Make a solid connection of the web skin between the thumb and forefinger.The host or person with the most authority u
6、sually initiates the handshake.9Which Is Wrong?CORRECTFALSE.10B.Eye contactB.Eye contactEye contact is another critical factor when meeting people.Eye contact increases trust.It shows confidence and good interpersonal skills.Eye contact shows respect for the person and business situation.11C.Introdu
7、ctionC.Introduction Proper introductions help to establish rapport when meeting people.Authority defines whose name is said first.Say the name of the most important person first and then the name of the person being introduced.12 Introduce people in the following order:-a man to a woman-younger to o
8、lder-non-official to official-junior executive to senior executive-colleague to custom.13Business EtiquetteIf you want more responsibility and more autonomy,youre going to be taken more seriously if youre dressing appropriately.如果你想被予以更多重任、拥有更多自主权，那么得体的穿着则会让你显得更加庄重.14Business EtiquetteBusiness Attir
9、e Business CardOffice.15Business Attire 1.To attend a formal party,how will you dress yourself?参加正式晚会，应如何着装？-An evening dress or a suit.2.On formal occasions,how many colors of all your clothes should be?在正式场合，一个人全身服装的颜色应该多少种？-No more than three.16 3.On formal occasions,what kind of shoes should a m
10、an wear?在正式场合，男士应穿什么样的鞋？-Black leather shoes.黑皮鞋。4.On formal occasions,can a man match the black shoes with white socks?在正式场合，男士的黑皮鞋可以和白袜子搭配吗？-No,he cant.17 5.If the suit is buttoned,where should be the stickpin?西装系着扣时，领带夹应在衬衫的哪两粒钮扣之间？-Between the second button and the third button of the shirt.6.If
11、 the suit is unbuttoned,where should be the stickpin?西装敞着穿时，领带夹应在衬衫的哪两粒钮扣之间？-Between the third button and the fourth button of the shirt.18 7.When your foreign friend says,“Your new dress is so beautiful.”what are you supposed to say?-You should say,“Thanks,I am glad you like it.”.19The byword for d
12、ress in the western business world is conservative.This means nothing too flashy,too provocative,too casual,too tight or too revealing.20For the ladies,the following dress items are commonPant suit长裤西服装Knee-length skirt or full-length dress 齐膝裙或长裙Dress pants正装长裤Blouse衬衫Jacket夹克High-heels高跟鞋Dress sho
13、es时装鞋.21For men,these are the accepted norms for business attire:Suit and tie 西服和领带:There are many variations on the cut(or style)of the suit,of course,but the most commonly found cuts are Italian,traditional English,and traditional American.Many business suits aredouble-breasted(两个口袋).A common patt
14、ern considered very professional is the pin-stripe.条纹状.22The recognized business colors are black and gray(dark of light),but some companies have established others as their recognized color,such as blue.23Not:Vest汗衫Suspenders吊带裤Cufflinks带袖口链扣的男士衬衫系列Oxfords牛津衫The following items are usually not acce
15、ptable in most white-collar environments:Jeans牛仔系列T-shirts 体恤衫Tank tops条纹背心Open-toed or low-cut shoes(low-cuts)露脚趾的或平底的鞋Sneakers 运动鞋Loafers 休闲鞋.24However,many western businesses have adopted what is commonly referred to as casual Fridays or dress-down Fridays,where they allow employees who are not d
16、ealing directly with the public to wear casual attire,including some of the usually non-acceptable items mentioned above.25General Rules:Dark color suits or dresses；穿深色套装；Black shoes,freshly polished;穿黑色鞋子；要擦得亮亮的 Very little jewelry-worn discreetly;尽量不戴首饰，戴的话要非常小心；Calm,slow gestures and slow movemen
17、ts;保持冷静，做手势要缓慢，不要手忙脚乱 Shoulders back,chin up.挺胸抬头。.26Business Card Wait to be introduced before presenting it.Always present your card with the printed side up.Give it to highest-ranking individual or leader of the group first.Presenting a card with two hands.Its best to hold the card by the two upp
18、er corners.Receive a business card with both hand.Always treat others cards with respect.27In The OfficeKeeping Etiquette in the office Every boss certainly set the tone for his employees behavior,it is up to your boss,if your boss is rude or bossy,the employees will be,too.If your boss treat employ
19、ees and customers with fairness and respect,this,too.The rule is up to your boss behavior.28How to keep etiquette in the office,heres:1.Saying Hello to your colleagues,when you meet them actively every morning.Of course,you also keep smile,it will remain a deep impression in your colleagues;2.After
20、a lady when you are into or out of a room,if the door is shut,you should open it for lady.This is one of gentlemans etiquette,it is the base of etiquette in the office.By the way,you also do it when you meet a man;.29 3.Keeping low tone in the office.It is rude to speak loudly in the office,Dont do
21、it.It will bore the others,they could not concentrate on their work;4.Calming down your mind as soon as possible.When you could not help being angry.I think it is worth nothing,I do not be angry at anything in the office,I dont care for it,it is just a work else.30 5.Keeping smile in the office.smil
22、e could make the other happy,could influence sad mind;6.Respecting the different opinion.Different people have different opinion,you should respect the other;7.Keeping your clothing and desk neat and clean.None like a man with untidy and dirty clothing.31 8.Putting the waste in the garbage bin.There
23、 was a place for everything and everything was always in its place.9.Saying good bye to man who still stay in the office when you are Off work.Keeping a good etiquette is a good habit,it also could tie the relationship with your colleague tightly.32 3.What does TOP mean in the international etiquett
24、e?在国际礼仪中，TOP指的是哪三个原则？Time,Objective and Place 时间，目的,地点。.33Advice on etiquette Always remember the three most common words in social life.-Thanks,Excuse me(sorry),Please.Be punctual at meetings,at social gatherings,and at work.Keep your promise.Give sincere compliments.34 Return telephone calls in 24 hours.Answer important letters within 3 days,and answer all letters within two weeks or sooner.Listen to the words of others instead of concentrating on your own words.Keep smile.
