1、实用商务英语听说第一册unit 12 AppointmentContentsWarm up1Listening tasks2Supplements3Teaching AimsTo get familiar with simple expressions about making appointmentsTo fix a time and place for an appointmentTo make and change arrangementsWarm-upvBrainstormv 1.Discuss with your partner what should be paid attenti
2、on to when making appointments.v2.Discuss with your partner about the works and phrases used when making appointments.Task 2v Directions:In this part,you are going to hear some sentences used when making business appointments.Draw lines to match the corresponding words according to what you hear fro
3、m the tape.The first one has been done for you.Keys to Task 2v 1.speaking 2.appointment v 3.advertised 4.position v 5.interview 6.convenient v 7.schedule 8.cancel the appointment v 9.available 10.appreciated v 11.how about 12 keep the appointment Part II Listening for Appointment ExpressionsTask 1v
4、Keys to task 1 v 1.A 2.A 3.B 4.C 5.BTask 2 Keys to Dialogue 2 v Part III Listening for Details Task 1vBrainstormv Imagine you are making a telephone call.This time you are arranging an appointment to see someone.What phrases might you use or hear?Task 2v Keys to task 2v 1.Mr.Hubert v 2.No,he cant.Mr
5、.Hubert is in a meeting.v 3.take a message for Peter v 4.check the diary to see when is convenient for Peter.v 5.2 weeks/14 days.v 6.before his holiday v 7.4.15 next WednesdayPart IV Listening for the Gist Part IV Listening for the Gistv Brainstorm!v Think about appointment schedule procedures.Refer
6、encev Scheduling Proceduresv You will likely make appointments either over the phone or in person.Make appointments in a timely manner.For example,if you must be seen in two to three weeks,set up an appointment well before that time to ensure you will be seen.Call as early in the day as possible for
7、 a same-day appointment,and understand there is no guarantee that the office staff can work you in.v Appointment Tipsv Arrive at least 15 minutes before the scheduled appointment.Some offices will specifically ask you to arrive even earlier than that.This time is especially important on your first v
8、isit to a particular establishment,as you will use it to complete registration.When arriving for an appointment,have proper identification and all other necessary information,such as your insurance card,available.If you arrive 15 minutes late or more,the office staff may reschedule your appointment.
9、v Cancellationsv Cancellations are necessary at times when something unexpected happens.However,to help the schedule run smoothly,you should cancel an appointment at least 24 hours prior to the scheduled time.For many establishments,if the 24-hour notice is not given there is a monetary charge.When
10、cancellations are conducted properly,the needs of other scheduled persons can be meTask 1Keys to task 1 v1.B 2.C 3.ATask2Keys to task 2v1.F 2.T 3.F 4.T 5.FSupplementsWhen asking ways,you should be polite and direct.You can say:1.Sorry to bother you.Do you know where the nearest ATM is?2.Can you poin
11、t me in the direction of the supermarket？3.How do I get to the hospital？4.Excuse me.Where is the nearest bar from here?When asking ways,you should be polite and direct.You can say:1.Sorry to bother you.Do you know where the nearest ATM is?2.Can you point me in the direction of the supermarket？3.How do I get to the hospital？4.Excuse me.Where is the nearest bar from here?When asking ways,you should be polite and direct.You can say:
