1、学习情境三：学习情境三：客房服务英语客房服务英语 学习任务学习任务:客房迎宾服务客房迎宾服务 Name:Helen Job:Room attendant Responsibility:To welcome guests and show them to guestrooms and introduce room facilities.ContentsLearning Objectives 学习目标1Working Procedures 工作程序2Working Knowledge 工作知识 3Hotel Task 酒店任务45Words and Expressions6ActivityLear
2、ning Objectives 学习目标学习目标After finishing this task,you should be able to:Greet the guest Show the guest to his room and introduce the facilities Working Procedures 工作程序工作程序 Greet the guest.迎接客人 Find out the identity of the guest and the room.确认客人身份信息和房号 Show the way to the guests room.为客人引路 Open the
3、door for the guest.为客人开门 Ask the guest for the opinion about his/her room.询问客人对客房的意见 Working Knowledge 工作知识工作知识(1)(1)1.After entering the room,you should ask the guest if he/she is satisfied(满意)with the room with the following sentences,“How do you like this room?”or“How is everything”.If the guest
4、isnt satisfied with the room,you should try to solve the problem or change another room for him/her.Working Knowledge 工作知识工作知识(2)(2)2.Common Facilities in Guestrooms 客房中的常见物品(1).Sitting Roomsheet床单quilt被子pillow枕头pillowcase枕套blanket毛毯bed pad床垫duvet羽绒被curtain窗帘cushion腰垫TV remote controller电视遥控器bed sta
5、nd床头柜carpet地毯telephone电话(2).Bathroomface towel面巾bath towel浴巾bath mat脚巾hand towel手巾bathrobe浴袍shampoo洗头水foam bath沐浴液lotion润肤露tooth 牙刷tooth paste牙膏soap香皂toilet paper厕纸shower cap浴帽shower curtain浴帘rubber mat防滑胶垫Hotel Task 酒店任务酒店任务 Suppose you are Helen,now youre going to show the guest to his room and in
6、troduce room facilities.Please perform the task according to the hints below with your partner.角色A:你是Mr.Johnson,你准备入住酒店608房间。角色B:你是客房迎宾员Helen，你热情欢迎Mr.Johnson，带他到房间并为他简单介绍房间内的设施。Words to knowfacility n.设备ext电话分机sauna n.桑拿pleasant adj.令人愉快的wardrobe n.衣橱safe n.保险箱sign v.签名disturb v.打扰settle down（使）安顿下来
7、knob n.球形把手Useful expressions1.Greeting the Guests and Opening door for the Guest 接待客人并为客人开门接待客人并为客人开门 (1)Welcome/Welcome back to Season Hotel.(2)Let me show you the way to your room.(3)After you,madam.2.Helping the Guest to Settle Down 帮助客人安顿好帮助客人安顿好 (1)If you need any help please call Housekeeping
8、 at ext 64.(2)Please let me know if there is anything I can do for you.(3)Have a pleasant stay.Useful expressions3.Introducing Hotel Facilities to Guest 为客人介绍房间设施为客人介绍房间设施 (1)Do you have sauna in the hotel?Yes,we have.Its on the 18th floor.(2)Where is the safe?Its in the wardrobe.Shall I show you ho
9、w to use it?(3)By the way,the Internet access is just beside the desk,let me show you.(4)If you dont want to be disturbed,just place this“Please Do Not Disturb”sign outside the door.(5)If you want to have a rest,you may hang on the knob of the door “Do Not Disturb”sign.Activity 1.Read the following
10、words and translate them into Chinese.把下列单词翻译成中文。sheetsitting roomTVtoiletpaperfruit basketsafeluggage rackquiltcomputershowercurtainsewing kitmirrorbathroombath mattelephone combbath toweltoothhair dryercombwater boilertappillowcasecurtainblanketrubber matActivity 2.Find out the words you can find
11、in the pictures,write them in the box,then cut them and paste on the facilities.写出图中物品的英文名称，并把他们贴到相应的物体上面。3.Work in pairs.Explain the facilities in the room to the guest.You must use the following sentence.运用以下句型向同伴介绍房间的设施。Activity 可以通过以下几种途径了解客人的姓名：可以通过以下几种途径了解客人的姓名：Luggage tags 行李标签行李标签 Registration desk 住店登记处住店登记处 Arrival list 来客单来客单 Restaurant reservations 餐厅预订餐厅预订 Credit cards 信用卡信用卡 Asking the guest what his/her name is 直接询问其姓名直接询问其姓名 Convention or meeting name tags 会议用姓名标牌会议用姓名标牌 Hotel tips
