1、Warming up:who:receptionistWorking place:at the front desk Way of check in:FIT or groupService Progress and Practical ExpressionnGreet the guestnAsk the guest whether he or she has a reservation with the hotel.nFind out the reservation in the computer for confirmation.nAsk the guest to show his iden
2、tification.ID(identification)card,passport,military officers certification.May I see your passport please?Could/Would you please show me your military officers certification?nAsk the guest to fill in the registration list.-name,gender,the date of birth,the nationality,the valid card number,the detai
3、led address,the dates of arrival and departure,the room type,and ask the guest to sign as well.nAsk the guest how to make the payment nHow would you like to settle your bill?nHow are you going to pay?n-How will you make your payment?by credit card,in cash,or with a travellers check.nForm the checkin
4、g-in recordnGive the room key card to the guest.nCall the bellmannExtend best wishes-Please enjoy your stay here.Hope you will enjoy your room/stay here.Have an enjoyable stay.Key points:approach to the Front Desk,check the registration list,handle the registration fill in the registration form,nati
5、onality,occupation,signature,make the payment,breakfast coupontake an imprint of the credit card,key card nPractice 1 Checking in for the Guest with the Reservation nNew words and expressions napproach to the Front Desk,ncheck the registration list,nhandle the registration,the couple nfill in the re
6、gistration form,nnationality,occupation,signature,nmake the payment,breakfast couponntake an imprint of the credit card,nkey card,show sb.to-nTask of Service Practicen1.The company of John Smith has booked a double room for three nights for the couple.Now they are approaching to the Front Desk for Check-in.Wang Ping will handle the registration for them.n2.The reservation has been made under John Smith.n3.Mr.Smith will make the payment by American Express Card.n4.The room number is 1645 and the bellman will show them to the room.
