1、Topics CoveredOpening Quatation Body Closing Opening Make reference to the original letter you receivedParaphrase some of the key points mentioned in the letter you received.A standard salutation of Dear Mr.or Dear Mrs.is acceptable to begin your letter8 Resonse LettersBody confirmed and explained w
2、hat action was or will be takentry to be brief and get right to the pointlet the customer or associate know what other benefits they will receive from doing business with your company8 8 Resonse Letters2022-12-9A good news A bad news the direct approachthe indirect approach8 Resonse LettersClosing s
3、uggest contactend in a professional mannerestablish goodwill between yourself and the inquirer 8 Resonse LettersSample LettersSample Letters2022-12-98 Resonse Letters2022-12-98 Resonse Letters2022-12-98 Resonse Letters2022-12-98 Resonse LettersLetter of QuotationLetter of Quotation2022-12-9Firm offe
4、r Non-firm offer the promise to sell a particular product at a fixed price,usually for a specified period of time8 Resonse LettersDetails to Provide in a Firm Offer2022-12-9Refer to the inquiry letter or inquiry form sent by the other partyTitle of productDescription of necessary work detailsUnit pr
5、iceDiscount offeredTime limit for placing ordersPayment termsDelivery proceduresSamples 8 Resonse LettersFeatures of Non-firm Offer2022-12-9an offer without engagementunclear,incomplete and with reservationno binding force upon the offererno term of validity“this offer is subject to our final confirmation”“the prices are subject to change without notice”8 Resonse Letters SampleSampleLettersLetters2022-12-98 Resonse LettersThe EndThe End
