1、Warming upWho:receptionist Working place:entertainment centerService progress:1.Prepare for thorough work 2.Review all the reservations that the guests make3.Prepare for welcoming the arriving guests4.Greeting the guest in a polite manner5.Introduce the main service and facilities to the guests6.Che
2、ck the guests room card and introduce the charge of the service7.Lead the guest to the service facilities8.Introduce the method of using the facilities and remind the points for attention9.Settle account for guests10.Seeing guests off and show good wishes to themKey pointsFamiliar with the basic functions of all kind facilities熟悉每个设备的基础功能Knowing the methods of operating the equipment and facilities and the ways of fixing a simple breakdown.知道每个设备的使用方法和简单的维修。Knowing how to deal with ordinary accidents happen on the guests.知道如何处理客人常见的意外和事故。
